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Top 5 Apartment Maintenance Emergencies vs. Maintenance Requests

What are true apartment maintenance emergencies vs maintenance requests is this week’s maintenance checkup from Keepe to help guide property managers,

What counts as an apartment maintenance emergency in an apartment property, one that requires immediate action from a property manager and is not just a maintenance request from a tenant?

Any situation that threatens the safety and well-being of tenants.

The five events listed below are cases that would need immediate attention.

Educate tenants on these common – but serious – apartment maintenance emergencies and issues and make a proactive plan on how to deal with these these to ensure safety and to stay ahead of repairs.

No. 1 – Gas Smell

 This should be No. 1 on your list. Natural gas is a huge hazard. Educate tenants by letting them know the importance in identifying this issue, and staying away from inhaling potentially poisonous gas. Address this issue over all others because this issue can be fatal.

Top 5 Apartment Maintenance Emergencies vs. Maintenance Requests

 No. 2 – No Heat or Air Conditioning

A broken heating or cooling system is cause for an emergency. If the HVAC system in your property fails to function, have the issue inspected quickly to ensure tenants stay safe from potential mechanical failures. Know who you are going to call ahead of time to fix this type of issue, and who you can count on to help if this maintenance emergency happens. Be prepared.

No. 3 – Power Out

Whether it’s just inside a unit or outside as well, electrical failure is another important reason to contact a maintenance professional. A power outage can quickly lead to safety issues. Property managers can become liable for power-outage issues surrounding untimely repairs or if the issue occurs frequently.

No. 4 – Plumbing Issue

Top 5 Apartment Maintenance Emergencies vs. Maintenance Requests

If it’s more than a small leak, it is an emergency. Issues with plumbing can grow exponentially. In any case, turn the water valve off to ensure no further flooding ensues until a plumber checks out the issue.

No. 5 – Septic Tank Failure

A backed-up septic tank will overflow and allow toxic waste to flow near or even into a property, which is dangerous and damaging. Septic tank failures are extremely important to address immediately. Septic tank failures are also a larger and time-sensitive project to take on, so be sure to enlist an emergency maintenance professional for the job.

Top 5 Apartment Maintenance Emergencies vs. Maintenance Requests

As a property manager, your top priority is to keep everyone in your building safe.

A sure way to address maintenance emergency issues is by keeping a list of potential maintenance vendors ready for your or have someone on-call at all times to manage maintenance issues. Regardless of your tactic, be sure to remain aware of these five possible emergencies.

Other recent rental property maintenance Keepe posts you may have missed:

 How To Pick The Perfect Exterior Paint Color For Your Rental Property

4 Outdoor Flooring Options For Your Rentals

20 Easy, Affordable Maintenance Projects To Update Your Rentals

7 Tech Gadgets For A Safer And More Efficient Rental Property

5 Maintenance Tips For Long-Lasting Rental Carpet Flooring

Is The Water Heater At Your Rental Property Ready For The Big One?

7 Types Of Kitchen Countertops For Your Apartments

Which Cooktop Is Best For Your Rental Property?

A Guide To 4 Types Of Flat Roof Systems

6 Ways To Trash Your Apartment Waste Management Issues

About Keepe:

Keepe is an on-demand maintenance solution for property managers and independent landlords. The company makes a network of hundreds of independent contractors and handymen available for maintenance projects at rental properties. Keepe is available in the Greater Seattle area, Greater Phoenix area, San Francisco Bay area, Portland, San Diego and is coming soon to an area near you. Learn more about Keepe at https://www.keepe.com

 

Apartment Job Talent In High Demand In Seattle

Apartment Job Talent In High Demand In Seattle

Apartment job talent is in high demand in Seattle as jobs openings in the apartment industry continue to grow.

Job listings for the apartment industry comprised nearly 36 percent of available real estate positions during the first quarter of 2019, well above the average for the past six years and a significant increase from 2018, according to the National Apartment Association Education Institute (NAAEI).

Apartment Job Talent In High Demand In Seattle

The NAAEI monthly jobs report ranking showed metro Denver on top in terms of the concentration of jobs in apartments versus other property sectors.

Competition for talent in both Denver and Seattle was particularly fierce given the high demand for jobs in the industry as well as in hospitality and retail.

Apartment Job Talent In High Demand In Seattle

 Positions in property management in demand

Positions in property management were in greatest demand during the first quarter with three of the top five job titles involving property management functions.

There were 5,600 job postings for property managers, community managers and assistant property managers combined.

Apartment Job Talent In High Demand In Seattle

Maintenance jobs in high demand

Maintenance jobs are often cited by industry professionals as some of the most difficult to attract and retain.

According to CEL & Associates, on-site maintenance jobs had the highest turnover rates, 37.3 percent, in 2017. Over the past five years, the two job titles most in demand, maintenance technician and maintenance supervisor increased their share of apartment jobs by 3.1 and 1.3 percentage points, respectively.

With the exception of the specialized skill of Yardi software (up 7.4 percentage points), changes in skills sets were typically more common among baseline, or soft skills.

Positions requiring strong communication skills and the ability to collaborate increased significantly since 2014.

Apartment Job Talent In High Demand In Seattle

Apartment Job Talent In High Demand In Seattle

Competition in Seattle more fierce than other cities

The apartment industry often competes with the hospitality and retail sectors, all of which require strong customer service, communication, and organizational skills.

Competition for talent in Denver and Seattle was likely fiercer than other cities given the location quotients for all three sectors are rated very high.

That means demand for all of these jobs is well above the U.S. average.

National apartment association jobs report background

 The jobs report focuses on jobs that are being advertised in the apartment industry as being available, according to Paula Munger, Director, Industry Research and Analysis, for the National Apartment Association’s Education Institute.

“Our education institute is a credentialing body for the apartment industry. They hear often that one of the biggest problems keeping our industry leaders up at night is the difficulty in finding talent, attracting talent and retaining talent,” Munger said.  “Labor-market issues are happening in a lot of industries, certainly with the tight labor market we have.”

NAA partnered with Burning Glass Technologies. “They have a labor-job posting database that is proprietary,” she said, and they can “layer on data from the Bureau of Labor Statistics (BLS). We looked at that and thought we could do something that is really going to help the industry and help benchmark job titles and trends as we go forward,” Munger said.

Apartment Job Talent In High Demand In Seattle

Secondary Markets Drove Multifamily Rent Growth in March

Secondary Markets Drove Multifamily Rent Growth in March

Multifamily rent growth and increases are dominated more and more by secondary and tertiary markets that are producing a disproportionate share of economic and population growth, and where rents are low enough that they can be raised without overly burdening tenants, according to the latest report by Yardi Matrix.

Overall U.S. multifamily rents jumped $4 in March 2019 as market dynamics “continue to be healthy almost everywhere,” said the report.

It was a steady first quarter for multifamily rent growth

  • While U.S. multifamily rents increased by $4 in March to $1,430, year-over-year growth dropped by 20 basis points to 3.2%, as rent growth was slightly less than the same period in 2018.
  • Nationally, rents were up 0.4% in the first quarter. The numbers demonstrate consistent growth, although not as strong as other first quarters in recent years. For example, rents grew by at least 0.8% in the first quarter between 2014 and 2016. Still, the market’s consistency remains a point in its favor.
  • Las Vegas (7.5%), pictured above, and Phoenix (7.2%) continued to top the nation’s growth in March on a year-over-year basis. Rent growth remains strong across the board, with Kansas City and Houston the only metros in our ranking that saw gains below 2.0% in March, according to the report.

Secondary Markets Drove Multifamily Rent Growth in March

Bigger markets still performing well

“To be sure, bigger markets are not performing poorly—not even close. San Francisco (3.9% year-over-year) and Los Angeles (3.4%) are seeing rent growth above the 3.2% national average, and primary metros Boston (3.1%), Chicago (2.7%), and Washington, D.C. (2.5%), are not far below it.

“The dynamics continue to be healthy almost everywhere. That gives investors a choice between potentially higher growth and higher yields in faster-growing, less-liquid markets, or slower, steadier growth in larger, more liquid markets,” Yardi Matrix said in the report.

Multifamily rent growth strong at the start of spring

As rental season comes into full swing, all but one market, Portland, had positive trailing three-month  (T-3) rent growth.

Oregon recently passed rent control through the state legislature. While the initial bill allows for rent growth well above the national average, many in the industry are concerned it will lead to more stringent regulation.

Highlights of employment, supply and occupancy trends

  • February’s weak job growth number and decelerating GDP growth are signs that the expansion is slowing.
  • In response to those and other developments, the Federal Reserve said it would only hike policy rates once in 2019 and not at all in 2020. Treasury rates dropped sharply as investors worry about weaker growth.
  • While slower growth is not good for the multifamily market, tenant demand is likely to remain robust and investor demand shows no signs of weakening.

“The Federal Reserve’s decision to put rate increases on hold, coming on the heels of February’s weak job growth and decelerating fourth-quarter GDP, has created concerns about the economy’s health.”

Should the multifamily industry be worried?

“The short answer is no, not yet.

“But at the same time, as growth decelerates, the economy loses some of its ability to absorb negative pressures,” the report said.

About Yardi
Yardi® develops and supports industry-leading investment and property management software for all types and sizes of real estate companies. Established in 1984, Yardi is based in Santa Barbara, Calif., and serves clients worldwide.

Yardi Matrix is the industry’s most comprehensive business development and asset management tool for investment professionals, equity investors, lenders and property managers who underwrite and manage real estate investments in multifamily, industrial, office and self-storage. Email [email protected], call 480-663-1149 or visit yardimatrix.com to learn more.

How To Pick The Perfect Exterior Paint Color For Your Rental Property

How To Pick The Perfect Exterior Paint Color For Your Rental Property

As the weather improves this spring, it is time to consider changing or improving the exterior paint color for your rental property so here is a quick guide in this week’s maintenance checkup from Keepe.

Choosing exterior paint colors can be tricky, especially for a multifamily property where you have to keep in mind the variety of styles your tenants favor.

A paint job is a quick way to upgrade your property’s value and curb appeal.

Tenants will be pleased with the upgrade and that boost in morale will often result in happier tenants.

In this guide, you will find what color of paint to use, how to pick a complementary color, and why you should be painting your property.

How to pick the perfect exterior paint color for your rental property

How To Pick The Perfect Exterior Paint Color For Your Rental Property
In general you should stick to timeless finishes and neutral paint colors when choosing the exterior paint color for your rental property.

When you update your exterior with a fresh paint job, be sure to think carefully about what colors you will be using.

In general you should stick to timeless finishes, in other words neutral paint colors.

To appeal to the masses, stick to colors such as beige, grey, cream and tan. Also, make sure your exterior paint varies from the inside of your building.

At the least, be sure to vary the hues outdoors by a couple of shades to ensure your property is offering your tenants an enticing greeting.

Pay attention to how the colors in your building influence the mood of your space to ensure you are providing a welcoming presence. Warmer tones tend to offer people a feeling of security and warmth whereas cooler tones offer calming and inspiring response to people.

When choosing multiple colors for your exterior, consider adopting a complementary color scheme. First, assess what tone you want, warmer or cooler, and stick within your tone when you look for a perfect complimentary finish.

Deciding When to Paint

As a landlord, deciding when to paint your property can be a big decision.

On one hand, it’s important to limit unnecessary expenses, while on the other hand, maintaining a fresh and clean living space is crucial to your business.

Evaluating your property’s current condition should be the first step before deciding to take on paint makeover. Painting your property should be a priority for the following reasons:

  1. To aid wear and tear: Painting your property should be a part of your regular maintenance. Owners should expect to upgrade their exteriors every few years to protect the health of your exterior building and maintain a fresh feel for you and your tenants. A little paint can go a long way in your investment property. Re-paint your property every 5-7 years to please your tenants and maintain optimal property maintenance.
  2. Competitive edge: If your rental property is facing significant competition, a fresh paint job can boost the aesthetic and feel of your property and attract new tenants and keep your investment thriving. Modern accent color to special features of your building such as windows or entry ways can add a special touch to your property.
In general you should stick to timeless finishes, in other words neutral paint colors.
Painting your rental property should be a part of your regular maintenance

Alternatives to Painting

If you find that your property doesn’t need a fresh coat of paint, consider these easy alternatives to maintain your curb appeal:

  1. A power wash: Review the state of your current exterior paint job. Are there any scuffs or dirt marks building up on the walls? Sometimes a simple power wash can take care of the buildup and leave your exterior refreshed and looking like new. If it’s been less than five years since your last exterior paint job, try this alternative before committing to a new coat of paint.
  2. A partial paint job: If your current paint job is in shape or you don’t want to invest in upgrading your entire exterior at one time, try a partial paint job. Paint the high traffic areas such as the main office, walkway areas, and other spaces outdoors between buildings where tenants reside. You can also stick to freshening up your property by adding a contrasting color to the trims of your building. Remember, new paint doesn’t have to be an all or nothing project.

Take these tips into consideration to help you make the decision on whether or not a paint job is right for you and your property.

Regardless of your reasoning, remember that upgrading the exterior paint job of your residential property can benefit both potential and current tenants.

Ensure your property stays up to date by regularly scheduling property maintenance practices into your routine.

Other recent rental property maintenance Keepe posts you may have missed:

4 Outdoor Flooring Options For Your Rentals

20 Easy, Affordable Maintenance Projects To Update Your Rentals

7 Tech Gadgets For A Safer And More Efficient Rental Property

5 Maintenance Tips For Long-Lasting Rental Carpet Flooring

Is The Water Heater At Your Rental Property Ready For The Big One?

7 Types Of Kitchen Countertops For Your Apartments

Which Cooktop Is Best For Your Rental Property?

A Guide To 4 Types Of Flat Roof Systems

6 Ways To Trash Your Apartment Waste Management Issues

About Keepe:

Keepe is an on-demand maintenance solution for property managers and independent landlords. The company makes a network of hundreds of independent contractors and handymen available for maintenance projects at rental properties. Keepe is available in the Greater Seattle area, Greater Phoenix area, San Francisco Bay area, Portland, San Diego and is coming soon to an area near you. Learn more about Keepe at https://www.keepe.com

 

How To Handle Suspicious Documentation For Assistance Animals

The Grace Hill training tip of the week focuses on the documentation for assistance animals, service animals, and emotional support animals.

By Ellen Clark

If you suspect that documentation for assistance animals is suspicious, you may ask for more information.

Recently, you may have noticed documentation coming from websites that offer assistance animal “certifications” for a fee, but they appear to provide this documentation without firsthand knowledge of a person’s disability or what assistance or support the animal provides.

Some housing providers don’t raise questions about suspicious documentation because they fear being accused of discrimination.

It is important to know that it is ok to question suspicious documentation and ask for more information.

However, you must be very careful about the questions you ask, the statements you make, and the additional documentation that you request. Your words could be used as evidence of disability discrimination. It is advised that you involve legal counsel when following up on suspicious documentation for assistance animals.

In fact, the Virginia Department of Professional and Occupational Regulation (DPOR) Fair Housing Board recently issued informative guidance on this very topic. It is worth a read, even if you don’t have properties in Virginia.

What the Virginia fair housing board says is, “A person with a disability, or a person associated with such person, may submit a request for a reasonable accommodation to maintain an assistance animal in a dwelling. Subject to subsection B, the person receiving the request may ask the requester to provide reliable documentation of the disability and the disability-related need for an assistance animal, including documentation from any person with whom the person with a disability has or has had a therapeutic relationship.”

If documentation seems suspicious, it might be helpful to do a quick web search on the organization or individual that issued it.

Documentation for assistance animals potential red flags

Here are some things that might be red flags.

  • The site offers “official” certifications, registrations or IDs for service or assistance animals. Currently, there are no legally recognized organizations for registering service or assistance animals. Sites that claim to be certifying bodies or that offer official registrations are misleading because there is no such thing.
    • e site offers a “training certificate” as proof that the animal is an assistance animal. 
        • Under the FHA, there is no requirement that assistance animals be trained.  Documentation for assistance animals only needs to establish that the person has a disability and that the animal provides disability-related assistance or emotional support. An animal’s training is not relevant when evaluating a reasonable accommodations request.

       

      The site issues documentation without interacting with the person making the request.

        •  HUD states that you are entitled to documentation from a reliable third party that is in a position to know about the individual’s disability.  If the organization or person who issued the documentation has never talked to or met with the person requesting the accommodation, it is reasonable to ask for supplemental information.

       

Do not immediately deny the accommodation request

No matter what the source for the documentation of assistance animals, if you are suspicious, do not immediately deny the accommodation request. Instead, start a conversation with the resident to gather more information.

Evaluating a reasonable accommodation request should be an individualized process with an ongoing dialog between you and the resident.

Often people file discrimination claims because they don’t feel heard, don’t understand the process, or aren’t kept in the loop.

Don’t underestimate the importance of good communication.

Read Ellen’s full blog post here.

Recent training tips you may have missed:

How A No Pet Policy Can Be Discriminatory

About the author:

 

How To Handle Suspicious Documentation For Assistance Animals

 

Ellen Clark is the Director of Assessment at Grace Hill.  Her work has spanned the entire learner lifecycle, from elementary school through professional education. She spent over 10 years working with K12 Inc.’s network of online charter schools – measuring learning, developing learning improvement plans using evidence-based strategies, and conducting learning studies. Later, at Kaplan Inc., she worked in the vocational education and job training divisions, improving online, blended and face-to-face training programs, and working directly with business leadership and trainers to improve learner outcomes and job performance. Ellen lives and works in Maryland, where she was born and raised.

About Grace Hill

For nearly two decades, Grace Hill has been developing best-in-class online training courseware and administration solely for the Property Management Industry, designed to help people, teams and companies improve performance and reduce risk.

How To Handle Suspicious Documentation For Assistance Animals

Photo credit shironosov via istockphoto.com

 

Seattle Rents Increase for Third Month in A Row

Seattle Rents Increase for Third Month in A Row

Seattle rents have increased 0.4% over the past month, and are up marginally by 0.5% in comparison to the same time last year, according to the latest report from Apartment List.

Currently, median rents in Seattle stand at $1,330 for a one-bedroom apartment and $1,660 for a two-bedroom.

This is the third straight month that the city has seen rent increases after a decline in December of last year. Seattle’s year-over-year rent growth lags the state average of 1.4%, as well as the national average of 1.3%.

Throughout the past year, rent increases have been occurring not just in the city of Seattle, but across the entire metro.

Of the largest 10 cities that Apartment List has data for in the Seattle metro, all of them have seen prices rise.

Here’s a look at how rents compare across some of the largest cities in the Seattle metro

  • Lakewood has the least expensive rents in the Seattle metro, with a two-bedroom median of $1,460; the city has also experienced the fastest rent growth in the metro, with a year-over-year increase of 4.2%.
  • Over the past month, Kent is the only city in the metro that has seen rents fall, with a decline of 0.3%. Median two-bedrooms there cost $1,810, while one-bedrooms go for $1,460.

Seattle Rents Increase for Third Month in A Row

Bellevue rent growth leads the state

Bellevue rents have increased 0.9% over the past month, and are up moderately by 2.7% in comparison to the same time last year.

Currently, median rents in Bellevue stand at $1,890 for a one-bedroom apartment and $2,360 for a two-bedroom. This is the third straight month that the city has seen rent increases after a decline in December of last year.

Bellevue’s year-over-year rent growth leads the state average of 1.4%, as well as the national average of 1.3%.

Seattle Rents Increase for Third Month in A Row

Seattle less affordable than other cities

As rents have increased marginally in Seattle, a few other large cities nationwide have also seen rents grow modestly.

Seattle Rents Increase for Third Month in A Row

Compared to most similar cities across the country, Seattle is less affordable for renters.

  • Rents increased slightly in other cities across the state, with Washington as a whole logging rent growth of 1.4% over the past year. For example, rents have grown by 1.5% in Vancouver and 1.2% in Spokane.
  • Seattle’s median two-bedroom rent of $1,660 is above the national average of $1,170. Nationwide, rents have grown by 1.3% over the past year compared to the 0.5% rise in Seattle.
  • While Seattle’s rents rose marginally over the past year, many cities nationwide also saw increases, including Phoenix (+3.7%), Austin (+3.1%), and Denver (+2.0%).
  • Renters will generally find more expensive prices in Seattle than in most other large cities. For example, Spokane has a median 2BR rent of $900, where Seattle is more than one-and-a-half times that price.

Methodology

Data from private listing sites, including our own, tends to skew towards luxury apartments, introducing sample bias. In order to address these limitations and provide the most accurate rent estimates available, we now start with reliable median rent statistics from the Census Bureau, then extrapolate forward based on our own rental listing data, using a same-unit analysis similar to Case-Shiller’s approach, which compares only units that are available across both time periods to provide an accurate picture of rent growth in cities across the country.

Apartment List

Apartment List is a growing online apartment rental marketplace on a mission to make finding a home an easy and delightful process.

 

4 Things To Do To Avoid Discrimination Against Families With Children

HUD Charges Colorado Landlords with Discriminating Against Families with Children

Families with children are protected by Fair Housing Laws so the Grace Hill training tip this week focuses on ways to avoid discrimination against families with children to help landlords and property managers better understand the issue.

By Ellen Clark

You must train employees to avoid making comments that express a preference against residents with children.

Earlier this year, the California Department of Fair Employment and Housing (DFEH) settled a familial status housing discrimination case in a which family of four alleged that a property management company refused to allow them to rent an apartment in a multi-unit community because the property manager did not consider children to be appropriate residents for the community.

The property manager allegedly made statements that the unit might be overcrowded, that neighbors might not be happy with the noise, and that the building was for “business people.”

DFEH found cause to believe a violation of the Fair Employment and Housing Act had occurred and, after an unsuccessful mediation, filed suit in Alameda County Superior Court. The case settled before trial, with the defendant agreeing to pay $12,500 to the family and $3,500 to the DFEH for fees and costs incurred in litigating the case.

4 things to consider to ensure that you don’t find yourself in violation of the Fair Housing Act

Here are some tips.

  1. Think carefully about the questions you ask prospective residents.It is ok to ask about the number of people who will live in the apartment home, but avoid questions specifically relating to children. For example, don’t say, “How many adults and children will be residing in your apartment home?” Instead say, “How many people will be residing in your apartment home?”

Every interaction is an opportunity to follow fair housing laws by providing and obtaining only the necessary information.

  1. Be careful when talking about facilities or services.Don’t post a sign that says, “Children may not skateboard on community property.” Instead say, “Skateboarding is prohibited on community property.” It is appropriate, however, to require direct adult supervision when children use community services and facilities.

However, the rules must not unreasonably restrict a child from using the amenities. So, don’t say, “Children under the age of 14 are prohibited.”  Instead say, “Persons under the age of 14 must be accompanied by an adult.”

  1. Consider your advertising language carefully.It is illegal to create, publish or distribute housing ads that discriminate, limit, or deny equal access to housing because of membership in any of the federally protected classes. When describing housing in an advertisement, do not include any limitations based on familial status, such as “no children allowed,” “couples preferred,” or “singles-friendly.”
  2. Don’t make assumptions. Do not make assumptions about what an individual may or may not be interested in viewing on your property. Offer options and solutions, but let the prospect make the final decision. Letting prospects make the decisions avoids the illegal practice of “steering.”For example, if you’re touring a mother of young children and only tell her about first-floor apartments because you assume she wants to avoid the stairs, this could be construed as steering.

Ensure that your company’s policies and training emphasize the importance of equal treatment for families with children.

And again, train your employees to avoid making comments that express a preference against residents with children.

This includes comments that express a preference for residents without children, like the stated preference for “business people” in the case above.

Read Ellen’s blog post here.

Recent Grace Hill training tips you may have missed:

Did You Know Hoarding Is A Disability Protected By Fair Housing?

What Do You Do When Assistance Animals Break The Rules?

7 Ways To Stay Out Of Trouble When Checking Criminal History

5 Ways To Protect Applicants, Residents And Employees From Sexual Harassment

Do You Have A Smoke-Free Policy That Adequately Protects Residents?

How To Handle Suspicious Documentation For Assistance Animals

How A No Pet Policy Can Be Discriminatory

Property Management Cyber attack Risks Overlooked, Underestimated

Do You Know How To Respond To a Sexual Harassment Complaint?

Have You Reviewed Your Criminal Background Checks Policy Lately?

Multifamily Managers And Marijuana: Caught In A Pot Crossfire

Fair Housing Discrimination Against Someone You’ve Never Talked To?

4 Ways To Avoid Screening Pitfalls With Applicants

Red Flags In Evaluating Documentation For Assistance Animals

About the author:

Ellen Clark is the Director of Assessment at Grace Hill. Her work has spanned the entire learner lifecycle, from elementary school through professional education. She spent more than 10 years working with K12 Inc.’s network of online charter schools – measuring learning, developing learning improvement plans using evidence-based strategies, and conducting learning studies. Later, at Kaplan Inc., she worked in the vocational education and job-training divisions, improving online, blended and face-to-face training programs, and working directly with business leadership and trainers to improve learner outcomes and job performance. Ellen lives and works in Maryland, where she was born and raised.

About Grace Hill

For nearly two decades, Grace Hill has been developing best-in-class online training courseware and administration solely for the Property Management Industry, designed to help people, teams and companies improve performance and reduce risk. Contact Grace Hill at 866.472.2344 to hear more.

 

 

Landlords Tell Portland City Council Proposed New Tenant-Screening Ordinance Unnecessary

Landlords Tell Portland City Council New Tenant-Screening Ordinance Unnecessary

Most landlords testifying before the Portland City Council on the proposed new city regulations on tenant screening and deposits were opposed to the new rules for various reasons.

Several landlords said the city would be taking away landlords’ ability to protect their investments when they cannot properly screen tenants, with one landlord saying, “It is too risky to put them in my $100,000 unit. I am not going to risk renting to someone without a government-issued ID.”

Landlords also said existing laws already cover the issues and the ordinance is not needed.

The strongest business case was stated by Clyde Holland, CEO and chairman of the Holland Partner Group which manages 56 apartment communities and more than 17,000 units in Oregon, Washington, California, Arizona and Colorado, who said he has “grave concerns” about the ordinance.

Holland, pictured above, said the U.S. Department of Housing and Urban Development (HUD), Fannie Mae and Freddie Mac, all of which are involved in the underwriting of loans for apartment construction, have requirements for tenant screening that borrowers such as apartment developers must follow, and the proposed Portland ordinance would be in conflict with those federal screening requirements.

He said those agencies “require we screen” for certain levels of tenant income in order to “be in compliance with financing” or a developer “could be held in default on their mortgages.”

“We are required to screen three-times income in order to attract institutional equity” to develop apartment projects, Holland said.

Proposed tenant-screening ordinance will increase rental rates

The cost of landlords’ compliance with the proposed regulations is something the city must consider, Holland said.

“In order to look at the compliance aspects of the very confusing pages here, our estimate is it will take one person per hundred units to be able to deal with the challenges,” Holland said. He estimated it will cost $65 per unit per month to comply with all the requirements of the proposed ordinance, or about $125 million a year in Portland.

He said the proposed ordinance, if enacted, will end up raising rental rates for renters in Portland. He said the city is not considering the cost to landlords of having to comply with the requirements of the ordinance, and that these costs will be passed along to tenants.

All the rules in Portland, including inclusionary zoning, tenant relocation requirements, registration and the proposed tenant screening have substantially “lowered the ability for us to access debt and equity. It has cost the city of Portland about $5 billion of investment in housing.”

He said 20 percent of his company’s units are set aside for affordable housing.

Holland closed his testimony by suggesting the city submit the ordinance for economic analysis before continuing to press for its passage.

Proponents of the Portland tenant-screening ordinance say it is designed to fight discrimination

Proponents for the ordinance say the lack of standardized tenant screening creates discrimination.

“Discrimination in housing is alive and well in our state and in our city,” said City Commissioner Chloe Eudaly, who proposed the ordinance. “This package, if passed, will significantly decrease incidents of housing discrimination, whether by default or design.”

Coya Crespin, Portland Metro Regional Organizer for the Community Alliance of Tenants, told the council the “wild-West style” of tenant screening is used by landlords to discriminate. “Landlords are using scare tactics to get tenants to testify against this ordinance.” She said the screening system is shutting out low-income tenants and tenants of color.

Ordinance introduces too much complexity in the process

Dan Hayes, who told the council he has 26 rental properties in Portland, said “All landlords want our units filled. We screen to give tenants the best chance of success.”

He said Portland used to provide a one-day landlord-training class. But not this year. He suggested the council take more time and simplify the proposal and “listen to more solutions from people in the industry,” then implement policy.

“If you continue to introduce complexity without providing policy, Portland will become the most expensive city to live in,” Hayes said.

Landlords Tell Portland City Council New Tenant-Screening Ordinance Unnecessary
Landlord Dan Hayes said , “All landlords want our units filled. We screen to give tenants the best chance of success.”

60 percent of Portland landlords are small investors and work with tenants

Sue Scott, a landlord, said 60 percent of landlords are small investors and that big companies have caused some of the problems.

“Rental providers have not been listened to by the city. The city has chosen to railroad this through their own agendas,” she said.

Small landlords depend on good relations with their tenants, know their tenants and work with their tenants on issues.

Landlords Tell Portland City Council New Tenant-Screening Ordinance Unnecessary
Small landlords depend on good relations with their tenants, know their tenants and work with their tenants on issues Sue Scott told the council.

“If you want more big rental companies in Portland who never bend a rule for a tenant – carry on,” Scott told the council hearing.

Another landlord, Kathy Rogers, echoed that sentiment, saying she has a regular full-time job and manages her rentals as well.

“When a tenant cannot pay rent, we rarely evict them. We allow them to move out and break the lease and we take the hit and help them find affordable housing.

“We lose rent for a month or more,” she said, noting that many owner-managers like herself do the same.

“I provide affordable housing for $850 a month. If a tenant has income twice the rent but has good credit I would rent to them,” she said.

“We are not evil landlords,” Rogers said.

Landlords Tell Portland City Council New Tenant-Screening Ordinance Unnecessary
Kathy Rogers said, “I provide affordable housing for $850 a month. If a tenant has income twice the rent but has good credit I would rent to them.”

Proposed ordinance could force more small landlords to sell

Some landlords think the city’s efforts are actually taking steps in the wrong direction, and say the new rules may force some smaller landlords out of business.

“There are a lot of property owners and landlords who are choosing to sell their properties in Portland, and move their investments to other states where there is no rent control and aren’t as many limitations on what landlords can do,”  Ilyse Ball, a Portland Realtor and landlord, told katu.com.

“It’s the mom-and-pop landlords, who are usually more lenient to these types of tenants, the ones the commission is trying to protect, that can’t take the financial hit,” Ball said.

Ball said she’s rented to people with questionable backgrounds before.

“But after meeting them, and talking to them, and deciding myself they would be good renters, I have taken a chance, but that has been my choice to take that chance. And I think it’s unfair to take that choice away from landlords,” Ball told katu.com.

When the council will consider the proposed ordinance next or vote on it is not clear.

Resources

Portland’s Proposed Rental Screening Rules: 3 Perspectives

Portland City Council hears testimony on rental reform

Chloe Eudaly FAQ: Will this proposal force landlords to rent to dangerous criminals and make other tenants unsafe?

Fate of push to loosen Portland renter restrictions won’t be known for weeks

Opinion: City’s proposed renter screening ordinance is ill-conceived, dangerous

Portland debates proposed rental reforms

 

 

 

Improve Energy Efficiency With Free Energy-Saving Products

energy trust of oregon

Sponsored Blog

Often the biggest challenge to improving energy efficiency at a multifamily property, is knowing where to start. Energy Trust of Oregon’s free instant savings upgrades offer an easy, no-cost entry point to significantly reduce your energy consumption and costs.

Northwest Housing Alternatives has utilized this free service at ten sites in the Portland Metro area and Salem, saving the properties 212,680 kilowatt-hours, 11,000 therms and $24,280 in estimated annual energy costs. Marie Alaniz, resident service coordinator says “with the upgraded products provided and installed by Energy Trust, my residents save on their energy bills and substantially reduce water and electricity waste. Residents love the product upgrades and are pleased to be doing their part.”

These free energy-saving products, including LED bulbs, showerheads, shower wands, faucet aerators and advanced power strips, are more efficient and longer-lasting than standard equipment. LED bulbs use 85 percent less energy than incandescent bulbs, while energy-efficient showerheads and faucet aerators not only save energy but also use up to 20 percent less water compared to standard fixtures. Advanced power strips reduce energy waste by shutting off power to devices that are not in use. These products give maintenance teams more time to tackle pressing site issues.

In addition to energy- and cost-savings, installation is quick and convenient with minimal disruption for residents. Products are typically installed in as little as five minutes per dwelling unit by Energy Trust representatives. “Energy Trust’s energy advisors were accommodating and very considerate of residents,” said Alaniz. “The whole process was very simple and well worth it.”

For more information or to schedule the installation of free instant savings upgrades, call us at 1.877.510.2130, email [email protected] or visit www.energytrust.org/multifamily.

About Energy Trust of Oregon
Energy Trust of Oregon is committed to delivering clean, affordable energy to qualified utility customers across Oregon. Our customer base is comprised of businesses and residences including multifamily properties looking for energy-efficient solutions to help lower energy use and reduce operating costs. We offer cash incentives for the installation of qualified energy-efficient equipment and the installation free instant savings upgrades including LED bulbs, showerheads, shower wands, advanced power strips and faucet aerators. We’ll also conduct a free walkthrough survey to identify potential energy savings at your property.

For more energy-efficiency news and stories from around Oregon, visit the Energy Trust of Oregon blog at https://blog.energytrust.org/.

 

Accommodating Disabled Tenants In Your Rental Property

accommodating disabled tenants in your rental property and 15 tips to help

In accommodating disabled tenants it is important for a property manager to understand the laws pertaining to disability and accessibility for prospective disabled tenants. The maintenance checkup from Keepe this week involves 15 maintenance ideas to make your property more accessible to disabled tenants.

Researching and studying actual accessibility law should be a priority to prepare and protect yourself.

The Fair Housing Act and the Fair Housing Amendments Act make it unlawful to reject a prospective tenant because of their disability as you know. However it also prohibits asking a prospective disabled tenant about whether they are disabled and about the nature of their disability, visible or not.

While such questions are unlawful, the law allows for clarifying whether a prospective tenant qualifies for demanding a rental unit designed for disabled tenants only, or for a unit designed to accommodate certain disabilities in particular.

Accommodations are a core element to accessibility law.  The law states that disabled tenants may request reasonable accommodations to be provided, added or allowed for them to use and access their living space and common areas within the property.

Disabled tenants request for accommodation should be reasonable

Accommodating Disabled Tenants In Your Rental Property

The nature of the accommodation requested should exhibit a reasonable relationship to the disability. Such reasonable requests include allowing a service animal to live on the property or a designated parking space. To handle requests properly, it is fundamental to have an open discussion with a tenant regarding their needs.

Deciding what represents a “reasonable” request can be challenging considering that it can vary from case to case and property to property: the US Department of Housing Development requires a “interactive process” for reaching a reasonable compromise between a tenant and property manager/landlord/owner, generally justifying the rejection of demands for certain accommodations only when they represent an “undue” financial burden.

Accessibility Through Property Modifications

Requesting or making changes to a property fall into the category of “reasonable” requests that may or may not be granted. Before any modifications can be made, they must be approved by a property manager/landlord/owner in charge, who can ask the tenant to provide information regarding how proposed changes are necessary and/or ideal for them.

State laws can also apply to residential requirements, and should be considered when handling a request for building modifications.

Why You Should Invest In Accessible Modifications

Accommodating Disabled Tenants In Your Rental Property

Generally, unless a property is considered to be federally assisted housing, disabled tenants are expected to arrange and pay for necessary modifications to the property. This being said, the following 15 tips have been provided to make residential units safe and accessible for prospective tenants who are disabled or who have particular needs pertaining to mobility and access.

These changes can be significantly beneficial. It can make a rental property particularly appealing for tenants who value living in an accessible and safe space.

Considering that disability law is more lax and challenging to apply uniformly for residential spaces, disabled tenants will likely also value their ability to find a welcoming space that they can trust to accommodate their needs, often becoming long-term tenants.

Finally, addressing accessibility improvements to a property in a proactive manner makes it possible to avoid being unprepared when a prospective disabled tenant makes requests down the road.

15 Maintenance Tips For Making a Property Safe And Accessible For Disabled Tenants

1. Repair or remove carpet flooring that has become loose, broken tiling and/or any kind of uneven, damaged pavement.

2. Pave all walkways and driveways to render them regular and obstacle-free.

3. Enlarge all doorways on both interior and exteriors to at least 36 in. wide

4. Consider installing automatic systems allowing remote opening of doorways, garages and gates

5. Install ramps on all multileveled access points; our experts encourage having a qualified urban planning professional inspect the property and recommend adequate placement of ramps

6. Replace door knobs with accessible flat handles

7. Install non-slip flooring in bathrooms, kitchens, exterior walkways and any other surface that is likely to become slippery when wet

8. Install grab bars in the bathroom, ensuring that they are placed at the correct height and that can support the weight of an average adult

9. Consider installing particular accessible fixtures – such as toilets and showers – or begin by lowering toilets and lavatories.

10. Accessible faucets are ideally switched on by motion sensors

11. Light switches should be lowered to be accessible for wheelchair users, or substituted for a motion-sensing lighting system

12. Mailboxes should be lowered or substituted for accessible models

13. If the unit is furnished, furniture arrangements should allow enough clearance for users of assistive devices to travel around comfortably

14. Consider implementing Smart technology home system; Smart tech automates several in-home, everyday tasks, which renders them accessible. Additionally, Smart tech is generally a worthy investment as it is a unique and practical asset for most tenants – regardless of ability.

15. Upgrade to a side-by-side refrigerator: especially if your property is due for replacing outdated appliances – which is a beneficial investment considering that most newer appliance models feature energy-saving features – side-to-side refrigerators are ideal as they allow easy access to both refrigerating and freezing compartments

About Keepe:

Keepe is an on-demand maintenance solution for property managers and independent landlords. The company makes a network of hundreds of independent contractors and handymen available for maintenance projects at rental properties.

Keepe is available in the Greater Seattle area, Greater Phoenix area, San Francisco Bay area, Portland, San Diego and is coming soon to an area near you. Learn more about Keepe at https://www.keepe.com.

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