What are true apartment maintenance emergencies vs maintenance requests is this week’s maintenance checkup from Keepe to help guide property managers,
What counts as an apartment maintenance emergency in an apartment property, one that requires immediate action from a property manager and is not just a maintenance request from a tenant?
Any situation that threatens the safety and well-being of tenants.
The five events listed below are cases that would need immediate attention.
Educate tenants on these common – but serious – apartment maintenance emergencies and issues and make a proactive plan on how to deal with these these to ensure safety and to stay ahead of repairs.
No. 1 – Gas Smell
This should be No. 1 on your list. Natural gas is a huge hazard. Educate tenants by letting them know the importance in identifying this issue, and staying away from inhaling potentially poisonous gas. Address this issue over all others because this issue can be fatal.
No. 2 – No Heat or Air Conditioning
A broken heating or cooling system is cause for an emergency. If the HVAC system in your property fails to function, have the issue inspected quickly to ensure tenants stay safe from potential mechanical failures. Know who you are going to call ahead of time to fix this type of issue, and who you can count on to help if this maintenance emergency happens. Be prepared.
No. 3 – Power Out
Whether it’s just inside a unit or outside as well, electrical failure is another important reason to contact a maintenance professional. A power outage can quickly lead to safety issues. Property managers can become liable for power-outage issues surrounding untimely repairs or if the issue occurs frequently.
No. 4 – Plumbing Issue
If it’s more than a small leak, it is an emergency. Issues with plumbing can grow exponentially. In any case, turn the water valve off to ensure no further flooding ensues until a plumber checks out the issue.
No. 5 – Septic Tank Failure
A backed-up septic tank will overflow and allow toxic waste to flow near or even into a property, which is dangerous and damaging. Septic tank failures are extremely important to address immediately. Septic tank failures are also a larger and time-sensitive project to take on, so be sure to enlist an emergency maintenance professional for the job.
As a property manager, your top priority is to keep everyone in your building safe.
A sure way to address maintenance emergency issues is by keeping a list of potential maintenance vendors ready for your or have someone on-call at all times to manage maintenance issues. Regardless of your tactic, be sure to remain aware of these five possible emergencies.
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Keepe is an on-demand maintenance solution for property managers and independent landlords. The company makes a network of hundreds of independent contractors and handymen available for maintenance projects at rental properties. Keepe is available in the Greater Seattle area, Greater Phoenix area, San Francisco Bay area, Portland, San Diego and is coming soon to an area near you. Learn more about Keepe at https://www.keepe.com