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7 Issues And Answers About Renting To Felons

7 issues and answers about renting to felons that landlords and property managers need to know now that Portland is considering placing rules on tenant screening.

By John Triplett

Are “no-felony-ever” lease clauses dead? We decided to ask this question of an expert in the field of investigations and tenant screenings to follow up all debate last year over whether landlords are required to rent to someone with a felony record.

David Pickron, owner of RentPerfect, an investigative screening company in Arizona, says the days of saying “no-felony-ever” are over for landlords unless the felony is a sex offense.

“We really tackled this hard in April and May of 2016 when the U.S. Department of Housing and Urban Development (HUD) first came out with their guidelines,” PIckron said in an interview.

“We also own an employment screening business and the Equal Employment Opportunity Commission (EEOC) came out with this years ago. Recidivism rates say if the (convicted felons) can get a job and find a place to live, then recidivism rates go down. So the government mindset is that it’s in our best interest to get these guys housing and to get these guys back into the employment field.

“The problem is that no one wants to take on that liability. Because on the other side, if they do something, we get sued or we all lose rent. So there is a big fight now between the private markets and the federal government.”

No. 1 – Is the “no-felony-ever” lease clause dead?

“And the whole thinking is they don’t want landlords to have an “ever clause” any more – meaning landlords say they do not ever rent to felons,” Pickron said.

“HUD’s thinking is based on a case from the 1960s. It is a University of Minnesota study that says if you commit a crime, and you do not commit another crime for seven years, then your risk is the same as someone who has never committed a crime before.

“They are hanging their hat on this study, saying, ‘How can you withhold housing from someone who has not committed a crime in seven years if they have the same risk as someone who has never committed a crime?’ “ he said.

David Pickron on renting to felons

David Pickron

“And if you do go and put your criteria at eight years or 10 years, you have to have evidence,” he said. As a landlord or property manager you cannot say, “Oh just because I wanted to,” Pickron said. “You have to have evidence that that reduced your risk. And there are no cases out there. That is why they have taken this 1960s case. It is because there is no other evidence.”

So it is hard for a landlord to do their own thing nowadays, he said.

No. 2 – No to renting to felons if a lifetime sex offender

“What we recommend our clients do is prohibit the lifetime sex offender. We have studies that show you are never cured from that,” he said.

What HUD is saying is that you have to back up your criteria. “And we can back up the sex offender issue with multiple studies that show someone is never cured from a sex offense,” Pickron said.

“The thing is, that doesn’t really change for us. It’s seven years since you have been released from prison or released from probation,” he said, and not when the crime happened.

“So really a murderer who did the crime in 1980 and got out two years ago, he can’t say, ‘Oh my crime was 25 years ago.’ We need to see seven years in society where you did not offend. That is the study that HUD is looking at and we will look at the same thing and say, ‘Ok, you can live here in your eighth year.’”

No. 3 – In society for seven years and no offense? That is OK

The key is WHAT the felon has been doing in society since he or she got out, he said.

“We are not even saying to our clients, ‘Hey it’s seven years since the crime was committed. It’s seven years since they have been back in society.  So that takes a lot of those serious crimes out over seven years.

“There are articles where a Congressman came out and said he could not believe the number of criminals that were living in public housing. Our response to him was, ‘Where do you think they are living? They are not living out in the private market,’ “ Pickron said.

No. 4 – HUD rents to criminals in Section 8 housing

“What really shocks you is that HUD, in their own Section 8 housing, has criminals living there. And they are not supposed to be renting to criminals in those housing projects. But they overlook it all the time.  They do not even follow their own criteria,” Pickron said.

“Let me tell you how this all played out on the employment end, just to give you an idea.

“They came out on the employment end and said you have to do what they call the ‘green factors.’ If you deny someone employment for a criminal history, you have to prove that it affects your risk. And now you have to look at how long ago the crime was done, how grievous was the crime, have they gotten any kind of rehab or anything to show they are rehabilitated? “

No. 5 – How HUD tries to create law

Since HUD and the EEOC are not legislative bodies, they cannot create law, he said.

“So how they try to create law works this way: They put out this argument, then they find somebody they can play this argument against, such as a big apartment community or employer. Then they take it to court and see what the judge says. If the judge rules for them, then they feel like they have created law without ever going to the legislative branch of the government.”

In the employment example, he said, this is how they get it done.

“So they sue. The EEOC sues Dollar General and BMW in these two cases. BMW settles for $1 million and says they do not want to fight.

Dollar General takes it all the way to the court. What ends up happening in the court is that the judge asks Dollar General, ‘What is your criteria. And they lay out their criteria – how they hire people and how they don’t – and how they make their decisions on whether to hire them. So they get off the stand, and then the Dollar General lawyer calls our federal government representative up on the stand and asks EEOC how they hire and they go through the same kind of hiring process, the same criteria.

“Dollar General looks at the judge and says, ‘How can you say we are discriminatory when the EEOC is doing it the same way? If we are discriminatory, then the EEOC is discriminatory. The judge dismisses the case.

“We have aligned all our clients to the way HUD brings on clients in Section 8 housing,” he said.

No. 6 – We call it a safe haven – do as HUD does

“We are calling it a safe haven. If HUD is doing it and we are doing it, they cannot come after us, you know.

“I saw on the National Association of Residential Property Managers (NARPM) website they had a couple of articles about where landlords had been sued. I got back to their attorney who said, ‘No we cannot find those cases.’

“The problem is it’s just cheaper to pay the fine that fighting it all the way up in the courts,” Pickron said.

No. 7 – “We cannot say ‘no-felony-ever’ anymore unless it’s a sex offender”

“We cannot say ‘never’ rent to a felon unless it is a sex offender,” Pickron said.

“The word ‘ever’ is huge unless it is a sex offender or someone who sells or manufactures methamphetamines.

“We are not that concerned about the HUD stuff because we have been through it on the employment side.

“In a way, it makes everybody look at their policies. And, it makes everyone update their policies.

“There are some landlords out there who just do not know what they are doing. I am a little on HUD’s side on this even though I can’t stand HUD. A landlord who does not know any better may deny somebody because of a crime when they were 18 years old. Now they are older, married, have kids, and make $150,000 a year and landlords are still hanging on to this felony to deny them.

“There is a point where if you have made a one-time mistake, you need to pay for it a little bit, just like credit. But then you need another shot at life. But if you are a continual repeat offender, I get it, you just live a lifestyle like that.

“It makes these landlords look at their policies and say, ‘Is our criteria really benefitting us?’ Because you could lose a lot of good renters too in not renting to a felon from 20 years ago.

“The reality of it is, if I had got caught doing some things when I was a kid I might have a record. But I never got caught so I act like I didn’t do it,” Pickron said.

“I think this is all going to change with the new President. We don’t want to discriminate. We will see if it backs off a little bit or changes when more conservative people get put in those posts. “

About David Pickron:

David Pickron has been a licensed private investigator for over 20 years, specializing in tenant screening for real estate investment owners and property management companies. His company, Rent Perfect, an investigative screening company, helps clients on-board tenants from the initial background check to leasing and payment collection. You can learn more by visiting www.rentperfect.com or calling 1-877-922-2547.

Renting to felons is an issue Rent Perfect can help landlords with

 

Resources:

Application of Fair Housing Act Standards to the Use of Criminal Records by Providers of Housing

Rent Perfect: An investigative screening company

University of Minnesota study on criminals and recidivism

National Association of Residential Property Managers

Equal Employment Opportunity Commission

Not renting to felons is racist says Washington State attorney general

U.S. Department of Justice says not renting to felons could be housing discrimination

7 issues and answers about renting to felons

Photo courtesy of JobsForFelonsHub.com

 

Portland And Seattle In Top 10 Best Places to Live In The U.S.

Portland And Seattle In Top 10 Best Places to Live In The U.S.

Portland and Seattle were ranked in the top 10 best places to live in the latest U.S. News analysis of the most populous metro areas.

To make the top of the list, a place had to have good value, be a desirable place to live, have a strong job market and a high quality of life.

Portland ranked No. 8 

What’s it like to live in Portland, Oregon?

Portland’s population toes the line between an innocent playfulness and a shameless wild side. Naked bicycle rides, a fully costumed adult soapbox derby and Voodoo Doughnuts – a bakery that is known for making one-of-a-kind donuts – are a sampling of ways residents live up to the unofficial city motto: “Keep Portland Weird.” Locals tend to be friendly and laid-back while maintaining a healthy work ethic. This, combined with Portland’s emphasis on self-expression, has created a breeding ground for many independent businesses and startups.

Portland is a well-rounded region with more than just the offbeat shops and events. Museums, art galleries and the oldest public library on the West Coast feed a population with more academic degrees than the national average. The metro area’s loyal sports fans avidly support their NBA basketball team, the Portland Trail Blazers; MLS soccer team, the Portland Timbers; and major junior ice hockey team, the Portland Winterhawks.

Wilderness is also close by. Two mountain ranges and the Pacific Ocean can be reached in an hour or two, while the fertile vineyards of the Willamette Valley lure city dwellers with a thirst for something fresh.

Read more on Portland’s ranking here.

Seattle ranked No. 9

What’s it like to live in Seattle?

To answer the question on many people’s minds: “No, it doesn’t rain all the time.” Seattle gets less rain annually than Boston, New York City, Philadelphia, Miami and many other major metro areas. The natural beauty of Seattle – it’s surrounded by both mountains and water on two sides – is one of the biggest draws for residents.

The scenery and proximity to nature, perhaps, contribute to Seattle’s inherent attitude: one of calm and patience. Locals are mocked for always allowing others to merge on the freeway, but that attitude extends to everyday life, where coffee shops harbor intellectual discussions, and nightlife is more about chilling with a beer at the bar than wild nights on the dance floor.

For many, living in Seattle has as much to do with what’s outside the city proper as what’s inside. Less than an hour from downtown, residents escape for the day or weekend to wineries, ski resorts, hiking trails and sprawling parks. Seattleites bring that love of nature into the city proper as much as possible, enjoying the city’s parks and tree-lined streets while staying cozy in fleece jackets (practically the local uniform).

Read more on the Seattle ranking here.

The top 10 best places to live cities listed in this year’s ranking were:

  1. Austin
  2. Denver
  3. Colorado Springs
  4. Fayetteville, Ark.
  5. Des Moines
  6. Minneapolis-St. Paul
  7. San Francisco
  8. Portland
  9. Seattle
  10. Raleigh/Durham

Methodology

U.S. News & World Report’s Best Places to Live rankings are intended to help readers make the most informed decisions when choosing where to settle down. The metro areas included in the rankings are evaluated using data from trusted sources like the United States Census Bureau, the Federal Bureau of Investigation, the Department of Labor and U.S. News‘ own internal resources. This data was categorized into five indexes and then evaluated using a methodology determined by Americans’ preferences. The percent weighting for each index follows the answers from a public survey in which people from across the country voted for what they believed was the most important thing to consider when thinking about moving.

Portland And Seattle In Top 10 Best Places to Live In The U.S.
Portland photo credit Chris Anson via istockphoto.com

Top 5 Apartment Maintenance Emergencies vs. Maintenance Requests

What are true apartment maintenance emergencies vs maintenance requests is this week’s maintenance checkup from Keepe to help guide property managers,

What counts as an apartment maintenance emergency in an apartment property, one that requires immediate action from a property manager and is not just a maintenance request from a tenant?

Any situation that threatens the safety and well-being of tenants.

The five events listed below are cases that would need immediate attention.

Educate tenants on these common – but serious – apartment maintenance emergencies and issues and make a proactive plan on how to deal with these these to ensure safety and to stay ahead of repairs.

No. 1 – Gas Smell

 This should be No. 1 on your list. Natural gas is a huge hazard. Educate tenants by letting them know the importance in identifying this issue, and staying away from inhaling potentially poisonous gas. Address this issue over all others because this issue can be fatal.

Top 5 Apartment Maintenance Emergencies vs. Maintenance Requests

 No. 2 – No Heat or Air Conditioning

A broken heating or cooling system is cause for an emergency. If the HVAC system in your property fails to function, have the issue inspected quickly to ensure tenants stay safe from potential mechanical failures. Know who you are going to call ahead of time to fix this type of issue, and who you can count on to help if this maintenance emergency happens. Be prepared.

No. 3 – Power Out

Whether it’s just inside a unit or outside as well, electrical failure is another important reason to contact a maintenance professional. A power outage can quickly lead to safety issues. Property managers can become liable for power-outage issues surrounding untimely repairs or if the issue occurs frequently.

No. 4 – Plumbing Issue

Top 5 Apartment Maintenance Emergencies vs. Maintenance Requests

If it’s more than a small leak, it is an emergency. Issues with plumbing can grow exponentially. In any case, turn the water valve off to ensure no further flooding ensues until a plumber checks out the issue.

No. 5 – Septic Tank Failure

A backed-up septic tank will overflow and allow toxic waste to flow near or even into a property, which is dangerous and damaging. Septic tank failures are extremely important to address immediately. Septic tank failures are also a larger and time-sensitive project to take on, so be sure to enlist an emergency maintenance professional for the job.

Top 5 Apartment Maintenance Emergencies vs. Maintenance Requests

As a property manager, your top priority is to keep everyone in your building safe.

A sure way to address maintenance emergency issues is by keeping a list of potential maintenance vendors ready for your or have someone on-call at all times to manage maintenance issues. Regardless of your tactic, be sure to remain aware of these five possible emergencies.

Other recent rental property maintenance Keepe posts you may have missed:

 How To Pick The Perfect Exterior Paint Color For Your Rental Property

4 Outdoor Flooring Options For Your Rentals

20 Easy, Affordable Maintenance Projects To Update Your Rentals

7 Tech Gadgets For A Safer And More Efficient Rental Property

5 Maintenance Tips For Long-Lasting Rental Carpet Flooring

Is The Water Heater At Your Rental Property Ready For The Big One?

7 Types Of Kitchen Countertops For Your Apartments

Which Cooktop Is Best For Your Rental Property?

A Guide To 4 Types Of Flat Roof Systems

6 Ways To Trash Your Apartment Waste Management Issues

About Keepe:

Keepe is an on-demand maintenance solution for property managers and independent landlords. The company makes a network of hundreds of independent contractors and handymen available for maintenance projects at rental properties. Keepe is available in the Greater Seattle area, Greater Phoenix area, San Francisco Bay area, Portland, San Diego and is coming soon to an area near you. Learn more about Keepe at https://www.keepe.com

 

Apartment Job Talent In High Demand In Seattle

Apartment Job Talent In High Demand In Seattle

Apartment job talent is in high demand in Seattle as jobs openings in the apartment industry continue to grow.

Job listings for the apartment industry comprised nearly 36 percent of available real estate positions during the first quarter of 2019, well above the average for the past six years and a significant increase from 2018, according to the National Apartment Association Education Institute (NAAEI).

Apartment Job Talent In High Demand In Seattle

The NAAEI monthly jobs report ranking showed metro Denver on top in terms of the concentration of jobs in apartments versus other property sectors.

Competition for talent in both Denver and Seattle was particularly fierce given the high demand for jobs in the industry as well as in hospitality and retail.

Apartment Job Talent In High Demand In Seattle

 Positions in property management in demand

Positions in property management were in greatest demand during the first quarter with three of the top five job titles involving property management functions.

There were 5,600 job postings for property managers, community managers and assistant property managers combined.

Apartment Job Talent In High Demand In Seattle

Maintenance jobs in high demand

Maintenance jobs are often cited by industry professionals as some of the most difficult to attract and retain.

According to CEL & Associates, on-site maintenance jobs had the highest turnover rates, 37.3 percent, in 2017. Over the past five years, the two job titles most in demand, maintenance technician and maintenance supervisor increased their share of apartment jobs by 3.1 and 1.3 percentage points, respectively.

With the exception of the specialized skill of Yardi software (up 7.4 percentage points), changes in skills sets were typically more common among baseline, or soft skills.

Positions requiring strong communication skills and the ability to collaborate increased significantly since 2014.

Apartment Job Talent In High Demand In Seattle

Apartment Job Talent In High Demand In Seattle

Competition in Seattle more fierce than other cities

The apartment industry often competes with the hospitality and retail sectors, all of which require strong customer service, communication, and organizational skills.

Competition for talent in Denver and Seattle was likely fiercer than other cities given the location quotients for all three sectors are rated very high.

That means demand for all of these jobs is well above the U.S. average.

National apartment association jobs report background

 The jobs report focuses on jobs that are being advertised in the apartment industry as being available, according to Paula Munger, Director, Industry Research and Analysis, for the National Apartment Association’s Education Institute.

“Our education institute is a credentialing body for the apartment industry. They hear often that one of the biggest problems keeping our industry leaders up at night is the difficulty in finding talent, attracting talent and retaining talent,” Munger said.  “Labor-market issues are happening in a lot of industries, certainly with the tight labor market we have.”

NAA partnered with Burning Glass Technologies. “They have a labor-job posting database that is proprietary,” she said, and they can “layer on data from the Bureau of Labor Statistics (BLS). We looked at that and thought we could do something that is really going to help the industry and help benchmark job titles and trends as we go forward,” Munger said.

Apartment Job Talent In High Demand In Seattle

Secondary Markets Drove Multifamily Rent Growth in March

Secondary Markets Drove Multifamily Rent Growth in March

Multifamily rent growth and increases are dominated more and more by secondary and tertiary markets that are producing a disproportionate share of economic and population growth, and where rents are low enough that they can be raised without overly burdening tenants, according to the latest report by Yardi Matrix.

Overall U.S. multifamily rents jumped $4 in March 2019 as market dynamics “continue to be healthy almost everywhere,” said the report.

It was a steady first quarter for multifamily rent growth

  • While U.S. multifamily rents increased by $4 in March to $1,430, year-over-year growth dropped by 20 basis points to 3.2%, as rent growth was slightly less than the same period in 2018.
  • Nationally, rents were up 0.4% in the first quarter. The numbers demonstrate consistent growth, although not as strong as other first quarters in recent years. For example, rents grew by at least 0.8% in the first quarter between 2014 and 2016. Still, the market’s consistency remains a point in its favor.
  • Las Vegas (7.5%), pictured above, and Phoenix (7.2%) continued to top the nation’s growth in March on a year-over-year basis. Rent growth remains strong across the board, with Kansas City and Houston the only metros in our ranking that saw gains below 2.0% in March, according to the report.

Secondary Markets Drove Multifamily Rent Growth in March

Bigger markets still performing well

“To be sure, bigger markets are not performing poorly—not even close. San Francisco (3.9% year-over-year) and Los Angeles (3.4%) are seeing rent growth above the 3.2% national average, and primary metros Boston (3.1%), Chicago (2.7%), and Washington, D.C. (2.5%), are not far below it.

“The dynamics continue to be healthy almost everywhere. That gives investors a choice between potentially higher growth and higher yields in faster-growing, less-liquid markets, or slower, steadier growth in larger, more liquid markets,” Yardi Matrix said in the report.

Multifamily rent growth strong at the start of spring

As rental season comes into full swing, all but one market, Portland, had positive trailing three-month  (T-3) rent growth.

Oregon recently passed rent control through the state legislature. While the initial bill allows for rent growth well above the national average, many in the industry are concerned it will lead to more stringent regulation.

Highlights of employment, supply and occupancy trends

  • February’s weak job growth number and decelerating GDP growth are signs that the expansion is slowing.
  • In response to those and other developments, the Federal Reserve said it would only hike policy rates once in 2019 and not at all in 2020. Treasury rates dropped sharply as investors worry about weaker growth.
  • While slower growth is not good for the multifamily market, tenant demand is likely to remain robust and investor demand shows no signs of weakening.

“The Federal Reserve’s decision to put rate increases on hold, coming on the heels of February’s weak job growth and decelerating fourth-quarter GDP, has created concerns about the economy’s health.”

Should the multifamily industry be worried?

“The short answer is no, not yet.

“But at the same time, as growth decelerates, the economy loses some of its ability to absorb negative pressures,” the report said.

About Yardi
Yardi® develops and supports industry-leading investment and property management software for all types and sizes of real estate companies. Established in 1984, Yardi is based in Santa Barbara, Calif., and serves clients worldwide.

Yardi Matrix is the industry’s most comprehensive business development and asset management tool for investment professionals, equity investors, lenders and property managers who underwrite and manage real estate investments in multifamily, industrial, office and self-storage. Email [email protected], call 480-663-1149 or visit yardimatrix.com to learn more.

How To Pick The Perfect Exterior Paint Color For Your Rental Property

How To Pick The Perfect Exterior Paint Color For Your Rental Property

As the weather improves this spring, it is time to consider changing or improving the exterior paint color for your rental property so here is a quick guide in this week’s maintenance checkup from Keepe.

Choosing exterior paint colors can be tricky, especially for a multifamily property where you have to keep in mind the variety of styles your tenants favor.

A paint job is a quick way to upgrade your property’s value and curb appeal.

Tenants will be pleased with the upgrade and that boost in morale will often result in happier tenants.

In this guide, you will find what color of paint to use, how to pick a complementary color, and why you should be painting your property.

How to pick the perfect exterior paint color for your rental property

How To Pick The Perfect Exterior Paint Color For Your Rental Property
In general you should stick to timeless finishes and neutral paint colors when choosing the exterior paint color for your rental property.

When you update your exterior with a fresh paint job, be sure to think carefully about what colors you will be using.

In general you should stick to timeless finishes, in other words neutral paint colors.

To appeal to the masses, stick to colors such as beige, grey, cream and tan. Also, make sure your exterior paint varies from the inside of your building.

At the least, be sure to vary the hues outdoors by a couple of shades to ensure your property is offering your tenants an enticing greeting.

Pay attention to how the colors in your building influence the mood of your space to ensure you are providing a welcoming presence. Warmer tones tend to offer people a feeling of security and warmth whereas cooler tones offer calming and inspiring response to people.

When choosing multiple colors for your exterior, consider adopting a complementary color scheme. First, assess what tone you want, warmer or cooler, and stick within your tone when you look for a perfect complimentary finish.

Deciding When to Paint

As a landlord, deciding when to paint your property can be a big decision.

On one hand, it’s important to limit unnecessary expenses, while on the other hand, maintaining a fresh and clean living space is crucial to your business.

Evaluating your property’s current condition should be the first step before deciding to take on paint makeover. Painting your property should be a priority for the following reasons:

  1. To aid wear and tear: Painting your property should be a part of your regular maintenance. Owners should expect to upgrade their exteriors every few years to protect the health of your exterior building and maintain a fresh feel for you and your tenants. A little paint can go a long way in your investment property. Re-paint your property every 5-7 years to please your tenants and maintain optimal property maintenance.
  2. Competitive edge: If your rental property is facing significant competition, a fresh paint job can boost the aesthetic and feel of your property and attract new tenants and keep your investment thriving. Modern accent color to special features of your building such as windows or entry ways can add a special touch to your property.
In general you should stick to timeless finishes, in other words neutral paint colors.
Painting your rental property should be a part of your regular maintenance

Alternatives to Painting

If you find that your property doesn’t need a fresh coat of paint, consider these easy alternatives to maintain your curb appeal:

  1. A power wash: Review the state of your current exterior paint job. Are there any scuffs or dirt marks building up on the walls? Sometimes a simple power wash can take care of the buildup and leave your exterior refreshed and looking like new. If it’s been less than five years since your last exterior paint job, try this alternative before committing to a new coat of paint.
  2. A partial paint job: If your current paint job is in shape or you don’t want to invest in upgrading your entire exterior at one time, try a partial paint job. Paint the high traffic areas such as the main office, walkway areas, and other spaces outdoors between buildings where tenants reside. You can also stick to freshening up your property by adding a contrasting color to the trims of your building. Remember, new paint doesn’t have to be an all or nothing project.

Take these tips into consideration to help you make the decision on whether or not a paint job is right for you and your property.

Regardless of your reasoning, remember that upgrading the exterior paint job of your residential property can benefit both potential and current tenants.

Ensure your property stays up to date by regularly scheduling property maintenance practices into your routine.

Other recent rental property maintenance Keepe posts you may have missed:

4 Outdoor Flooring Options For Your Rentals

20 Easy, Affordable Maintenance Projects To Update Your Rentals

7 Tech Gadgets For A Safer And More Efficient Rental Property

5 Maintenance Tips For Long-Lasting Rental Carpet Flooring

Is The Water Heater At Your Rental Property Ready For The Big One?

7 Types Of Kitchen Countertops For Your Apartments

Which Cooktop Is Best For Your Rental Property?

A Guide To 4 Types Of Flat Roof Systems

6 Ways To Trash Your Apartment Waste Management Issues

About Keepe:

Keepe is an on-demand maintenance solution for property managers and independent landlords. The company makes a network of hundreds of independent contractors and handymen available for maintenance projects at rental properties. Keepe is available in the Greater Seattle area, Greater Phoenix area, San Francisco Bay area, Portland, San Diego and is coming soon to an area near you. Learn more about Keepe at https://www.keepe.com

 

How To Handle Suspicious Documentation For Assistance Animals

The Grace Hill training tip of the week focuses on the documentation for assistance animals, service animals, and emotional support animals.

By Ellen Clark

If you suspect that documentation for assistance animals is suspicious, you may ask for more information.

Recently, you may have noticed documentation coming from websites that offer assistance animal “certifications” for a fee, but they appear to provide this documentation without firsthand knowledge of a person’s disability or what assistance or support the animal provides.

Some housing providers don’t raise questions about suspicious documentation because they fear being accused of discrimination.

It is important to know that it is ok to question suspicious documentation and ask for more information.

However, you must be very careful about the questions you ask, the statements you make, and the additional documentation that you request. Your words could be used as evidence of disability discrimination. It is advised that you involve legal counsel when following up on suspicious documentation for assistance animals.

In fact, the Virginia Department of Professional and Occupational Regulation (DPOR) Fair Housing Board recently issued informative guidance on this very topic. It is worth a read, even if you don’t have properties in Virginia.

What the Virginia fair housing board says is, “A person with a disability, or a person associated with such person, may submit a request for a reasonable accommodation to maintain an assistance animal in a dwelling. Subject to subsection B, the person receiving the request may ask the requester to provide reliable documentation of the disability and the disability-related need for an assistance animal, including documentation from any person with whom the person with a disability has or has had a therapeutic relationship.”

If documentation seems suspicious, it might be helpful to do a quick web search on the organization or individual that issued it.

Documentation for assistance animals potential red flags

Here are some things that might be red flags.

  • The site offers “official” certifications, registrations or IDs for service or assistance animals. Currently, there are no legally recognized organizations for registering service or assistance animals. Sites that claim to be certifying bodies or that offer official registrations are misleading because there is no such thing.
    • e site offers a “training certificate” as proof that the animal is an assistance animal. 
        • Under the FHA, there is no requirement that assistance animals be trained.  Documentation for assistance animals only needs to establish that the person has a disability and that the animal provides disability-related assistance or emotional support. An animal’s training is not relevant when evaluating a reasonable accommodations request.

       

      The site issues documentation without interacting with the person making the request.

        •  HUD states that you are entitled to documentation from a reliable third party that is in a position to know about the individual’s disability.  If the organization or person who issued the documentation has never talked to or met with the person requesting the accommodation, it is reasonable to ask for supplemental information.

       

Do not immediately deny the accommodation request

No matter what the source for the documentation of assistance animals, if you are suspicious, do not immediately deny the accommodation request. Instead, start a conversation with the resident to gather more information.

Evaluating a reasonable accommodation request should be an individualized process with an ongoing dialog between you and the resident.

Often people file discrimination claims because they don’t feel heard, don’t understand the process, or aren’t kept in the loop.

Don’t underestimate the importance of good communication.

Read Ellen’s full blog post here.

Recent training tips you may have missed:

How A No Pet Policy Can Be Discriminatory

About the author:

 

How To Handle Suspicious Documentation For Assistance Animals

 

Ellen Clark is the Director of Assessment at Grace Hill.  Her work has spanned the entire learner lifecycle, from elementary school through professional education. She spent over 10 years working with K12 Inc.’s network of online charter schools – measuring learning, developing learning improvement plans using evidence-based strategies, and conducting learning studies. Later, at Kaplan Inc., she worked in the vocational education and job training divisions, improving online, blended and face-to-face training programs, and working directly with business leadership and trainers to improve learner outcomes and job performance. Ellen lives and works in Maryland, where she was born and raised.

About Grace Hill

For nearly two decades, Grace Hill has been developing best-in-class online training courseware and administration solely for the Property Management Industry, designed to help people, teams and companies improve performance and reduce risk.

How To Handle Suspicious Documentation For Assistance Animals

Photo credit shironosov via istockphoto.com

 

Seattle Rents Increase for Third Month in A Row

Seattle Rents Increase for Third Month in A Row

Seattle rents have increased 0.4% over the past month, and are up marginally by 0.5% in comparison to the same time last year, according to the latest report from Apartment List.

Currently, median rents in Seattle stand at $1,330 for a one-bedroom apartment and $1,660 for a two-bedroom.

This is the third straight month that the city has seen rent increases after a decline in December of last year. Seattle’s year-over-year rent growth lags the state average of 1.4%, as well as the national average of 1.3%.

Throughout the past year, rent increases have been occurring not just in the city of Seattle, but across the entire metro.

Of the largest 10 cities that Apartment List has data for in the Seattle metro, all of them have seen prices rise.

Here’s a look at how rents compare across some of the largest cities in the Seattle metro

  • Lakewood has the least expensive rents in the Seattle metro, with a two-bedroom median of $1,460; the city has also experienced the fastest rent growth in the metro, with a year-over-year increase of 4.2%.
  • Over the past month, Kent is the only city in the metro that has seen rents fall, with a decline of 0.3%. Median two-bedrooms there cost $1,810, while one-bedrooms go for $1,460.

Seattle Rents Increase for Third Month in A Row

Bellevue rent growth leads the state

Bellevue rents have increased 0.9% over the past month, and are up moderately by 2.7% in comparison to the same time last year.

Currently, median rents in Bellevue stand at $1,890 for a one-bedroom apartment and $2,360 for a two-bedroom. This is the third straight month that the city has seen rent increases after a decline in December of last year.

Bellevue’s year-over-year rent growth leads the state average of 1.4%, as well as the national average of 1.3%.

Seattle Rents Increase for Third Month in A Row

Seattle less affordable than other cities

As rents have increased marginally in Seattle, a few other large cities nationwide have also seen rents grow modestly.

Seattle Rents Increase for Third Month in A Row

Compared to most similar cities across the country, Seattle is less affordable for renters.

  • Rents increased slightly in other cities across the state, with Washington as a whole logging rent growth of 1.4% over the past year. For example, rents have grown by 1.5% in Vancouver and 1.2% in Spokane.
  • Seattle’s median two-bedroom rent of $1,660 is above the national average of $1,170. Nationwide, rents have grown by 1.3% over the past year compared to the 0.5% rise in Seattle.
  • While Seattle’s rents rose marginally over the past year, many cities nationwide also saw increases, including Phoenix (+3.7%), Austin (+3.1%), and Denver (+2.0%).
  • Renters will generally find more expensive prices in Seattle than in most other large cities. For example, Spokane has a median 2BR rent of $900, where Seattle is more than one-and-a-half times that price.

Methodology

Data from private listing sites, including our own, tends to skew towards luxury apartments, introducing sample bias. In order to address these limitations and provide the most accurate rent estimates available, we now start with reliable median rent statistics from the Census Bureau, then extrapolate forward based on our own rental listing data, using a same-unit analysis similar to Case-Shiller’s approach, which compares only units that are available across both time periods to provide an accurate picture of rent growth in cities across the country.

Apartment List

Apartment List is a growing online apartment rental marketplace on a mission to make finding a home an easy and delightful process.

 

4 Things To Do To Avoid Discrimination Against Families With Children

HUD Charges Colorado Landlords with Discriminating Against Families with Children

Families with children are protected by Fair Housing Laws so the Grace Hill training tip this week focuses on ways to avoid discrimination against families with children to help landlords and property managers better understand the issue.

By Ellen Clark

You must train employees to avoid making comments that express a preference against residents with children.

Earlier this year, the California Department of Fair Employment and Housing (DFEH) settled a familial status housing discrimination case in a which family of four alleged that a property management company refused to allow them to rent an apartment in a multi-unit community because the property manager did not consider children to be appropriate residents for the community.

The property manager allegedly made statements that the unit might be overcrowded, that neighbors might not be happy with the noise, and that the building was for “business people.”

DFEH found cause to believe a violation of the Fair Employment and Housing Act had occurred and, after an unsuccessful mediation, filed suit in Alameda County Superior Court. The case settled before trial, with the defendant agreeing to pay $12,500 to the family and $3,500 to the DFEH for fees and costs incurred in litigating the case.

4 things to consider to ensure that you don’t find yourself in violation of the Fair Housing Act

Here are some tips.

  1. Think carefully about the questions you ask prospective residents.It is ok to ask about the number of people who will live in the apartment home, but avoid questions specifically relating to children. For example, don’t say, “How many adults and children will be residing in your apartment home?” Instead say, “How many people will be residing in your apartment home?”

Every interaction is an opportunity to follow fair housing laws by providing and obtaining only the necessary information.

  1. Be careful when talking about facilities or services.Don’t post a sign that says, “Children may not skateboard on community property.” Instead say, “Skateboarding is prohibited on community property.” It is appropriate, however, to require direct adult supervision when children use community services and facilities.

However, the rules must not unreasonably restrict a child from using the amenities. So, don’t say, “Children under the age of 14 are prohibited.”  Instead say, “Persons under the age of 14 must be accompanied by an adult.”

  1. Consider your advertising language carefully.It is illegal to create, publish or distribute housing ads that discriminate, limit, or deny equal access to housing because of membership in any of the federally protected classes. When describing housing in an advertisement, do not include any limitations based on familial status, such as “no children allowed,” “couples preferred,” or “singles-friendly.”
  2. Don’t make assumptions. Do not make assumptions about what an individual may or may not be interested in viewing on your property. Offer options and solutions, but let the prospect make the final decision. Letting prospects make the decisions avoids the illegal practice of “steering.”For example, if you’re touring a mother of young children and only tell her about first-floor apartments because you assume she wants to avoid the stairs, this could be construed as steering.

Ensure that your company’s policies and training emphasize the importance of equal treatment for families with children.

And again, train your employees to avoid making comments that express a preference against residents with children.

This includes comments that express a preference for residents without children, like the stated preference for “business people” in the case above.

Read Ellen’s blog post here.

Recent Grace Hill training tips you may have missed:

Did You Know Hoarding Is A Disability Protected By Fair Housing?

What Do You Do When Assistance Animals Break The Rules?

7 Ways To Stay Out Of Trouble When Checking Criminal History

5 Ways To Protect Applicants, Residents And Employees From Sexual Harassment

Do You Have A Smoke-Free Policy That Adequately Protects Residents?

How To Handle Suspicious Documentation For Assistance Animals

How A No Pet Policy Can Be Discriminatory

Property Management Cyber attack Risks Overlooked, Underestimated

Do You Know How To Respond To a Sexual Harassment Complaint?

Have You Reviewed Your Criminal Background Checks Policy Lately?

Multifamily Managers And Marijuana: Caught In A Pot Crossfire

Fair Housing Discrimination Against Someone You’ve Never Talked To?

4 Ways To Avoid Screening Pitfalls With Applicants

Red Flags In Evaluating Documentation For Assistance Animals

About the author:

Ellen Clark is the Director of Assessment at Grace Hill. Her work has spanned the entire learner lifecycle, from elementary school through professional education. She spent more than 10 years working with K12 Inc.’s network of online charter schools – measuring learning, developing learning improvement plans using evidence-based strategies, and conducting learning studies. Later, at Kaplan Inc., she worked in the vocational education and job-training divisions, improving online, blended and face-to-face training programs, and working directly with business leadership and trainers to improve learner outcomes and job performance. Ellen lives and works in Maryland, where she was born and raised.

About Grace Hill

For nearly two decades, Grace Hill has been developing best-in-class online training courseware and administration solely for the Property Management Industry, designed to help people, teams and companies improve performance and reduce risk. Contact Grace Hill at 866.472.2344 to hear more.

 

 

Landlords Tell Portland City Council Proposed New Tenant-Screening Ordinance Unnecessary

Landlords Tell Portland City Council New Tenant-Screening Ordinance Unnecessary

Most landlords testifying before the Portland City Council on the proposed new city regulations on tenant screening and deposits were opposed to the new rules for various reasons.

Several landlords said the city would be taking away landlords’ ability to protect their investments when they cannot properly screen tenants, with one landlord saying, “It is too risky to put them in my $100,000 unit. I am not going to risk renting to someone without a government-issued ID.”

Landlords also said existing laws already cover the issues and the ordinance is not needed.

The strongest business case was stated by Clyde Holland, CEO and chairman of the Holland Partner Group which manages 56 apartment communities and more than 17,000 units in Oregon, Washington, California, Arizona and Colorado, who said he has “grave concerns” about the ordinance.

Holland, pictured above, said the U.S. Department of Housing and Urban Development (HUD), Fannie Mae and Freddie Mac, all of which are involved in the underwriting of loans for apartment construction, have requirements for tenant screening that borrowers such as apartment developers must follow, and the proposed Portland ordinance would be in conflict with those federal screening requirements.

He said those agencies “require we screen” for certain levels of tenant income in order to “be in compliance with financing” or a developer “could be held in default on their mortgages.”

“We are required to screen three-times income in order to attract institutional equity” to develop apartment projects, Holland said.

Proposed tenant-screening ordinance will increase rental rates

The cost of landlords’ compliance with the proposed regulations is something the city must consider, Holland said.

“In order to look at the compliance aspects of the very confusing pages here, our estimate is it will take one person per hundred units to be able to deal with the challenges,” Holland said. He estimated it will cost $65 per unit per month to comply with all the requirements of the proposed ordinance, or about $125 million a year in Portland.

He said the proposed ordinance, if enacted, will end up raising rental rates for renters in Portland. He said the city is not considering the cost to landlords of having to comply with the requirements of the ordinance, and that these costs will be passed along to tenants.

All the rules in Portland, including inclusionary zoning, tenant relocation requirements, registration and the proposed tenant screening have substantially “lowered the ability for us to access debt and equity. It has cost the city of Portland about $5 billion of investment in housing.”

He said 20 percent of his company’s units are set aside for affordable housing.

Holland closed his testimony by suggesting the city submit the ordinance for economic analysis before continuing to press for its passage.

Proponents of the Portland tenant-screening ordinance say it is designed to fight discrimination

Proponents for the ordinance say the lack of standardized tenant screening creates discrimination.

“Discrimination in housing is alive and well in our state and in our city,” said City Commissioner Chloe Eudaly, who proposed the ordinance. “This package, if passed, will significantly decrease incidents of housing discrimination, whether by default or design.”

Coya Crespin, Portland Metro Regional Organizer for the Community Alliance of Tenants, told the council the “wild-West style” of tenant screening is used by landlords to discriminate. “Landlords are using scare tactics to get tenants to testify against this ordinance.” She said the screening system is shutting out low-income tenants and tenants of color.

Ordinance introduces too much complexity in the process

Dan Hayes, who told the council he has 26 rental properties in Portland, said “All landlords want our units filled. We screen to give tenants the best chance of success.”

He said Portland used to provide a one-day landlord-training class. But not this year. He suggested the council take more time and simplify the proposal and “listen to more solutions from people in the industry,” then implement policy.

“If you continue to introduce complexity without providing policy, Portland will become the most expensive city to live in,” Hayes said.

Landlords Tell Portland City Council New Tenant-Screening Ordinance Unnecessary
Landlord Dan Hayes said , “All landlords want our units filled. We screen to give tenants the best chance of success.”

60 percent of Portland landlords are small investors and work with tenants

Sue Scott, a landlord, said 60 percent of landlords are small investors and that big companies have caused some of the problems.

“Rental providers have not been listened to by the city. The city has chosen to railroad this through their own agendas,” she said.

Small landlords depend on good relations with their tenants, know their tenants and work with their tenants on issues.

Landlords Tell Portland City Council New Tenant-Screening Ordinance Unnecessary
Small landlords depend on good relations with their tenants, know their tenants and work with their tenants on issues Sue Scott told the council.

“If you want more big rental companies in Portland who never bend a rule for a tenant – carry on,” Scott told the council hearing.

Another landlord, Kathy Rogers, echoed that sentiment, saying she has a regular full-time job and manages her rentals as well.

“When a tenant cannot pay rent, we rarely evict them. We allow them to move out and break the lease and we take the hit and help them find affordable housing.

“We lose rent for a month or more,” she said, noting that many owner-managers like herself do the same.

“I provide affordable housing for $850 a month. If a tenant has income twice the rent but has good credit I would rent to them,” she said.

“We are not evil landlords,” Rogers said.

Landlords Tell Portland City Council New Tenant-Screening Ordinance Unnecessary
Kathy Rogers said, “I provide affordable housing for $850 a month. If a tenant has income twice the rent but has good credit I would rent to them.”

Proposed ordinance could force more small landlords to sell

Some landlords think the city’s efforts are actually taking steps in the wrong direction, and say the new rules may force some smaller landlords out of business.

“There are a lot of property owners and landlords who are choosing to sell their properties in Portland, and move their investments to other states where there is no rent control and aren’t as many limitations on what landlords can do,”  Ilyse Ball, a Portland Realtor and landlord, told katu.com.

“It’s the mom-and-pop landlords, who are usually more lenient to these types of tenants, the ones the commission is trying to protect, that can’t take the financial hit,” Ball said.

Ball said she’s rented to people with questionable backgrounds before.

“But after meeting them, and talking to them, and deciding myself they would be good renters, I have taken a chance, but that has been my choice to take that chance. And I think it’s unfair to take that choice away from landlords,” Ball told katu.com.

When the council will consider the proposed ordinance next or vote on it is not clear.

Resources

Portland’s Proposed Rental Screening Rules: 3 Perspectives

Portland City Council hears testimony on rental reform

Chloe Eudaly FAQ: Will this proposal force landlords to rent to dangerous criminals and make other tenants unsafe?

Fate of push to loosen Portland renter restrictions won’t be known for weeks

Opinion: City’s proposed renter screening ordinance is ill-conceived, dangerous

Portland debates proposed rental reforms