Customer Service, Steering, And Property Management
The slippery slope of steering when customer service crosses the line in property management trying to be helpful or to “make things easier” for a prospect.
By Fair Housing Institute
In property management, strong customer service...
LA Supervisors To Consider Pet-Inclusive Housing Ordinance
Los Angeles County Supervisors are planning to consider a pet-including housing ordinance with critical housing stability implications.
By The Pet Inclusive Housing Initiative
As Los Angeles braces for rising eviction pressure this winter and the potential...
Why Resident Feedback Is Key For Leasing, Living And Renewals
Why resident feedback is key for leasing, living and renewals with targeted, short-term pulse surveys and frequent check-ins.
By Carla Alicea
Grace Hill
Every transformation begins with a few voices. In the multifamily industry, that voice belongs...
Management Company Awards Rent-Free Holiday To Residents
Management company awards rent-free holiday to residents fighting health issues, financial hardship and loss of loved ones.
By Paul Bergeron
BH Management company has awarded 220 residents and households a rent-free holiday for this past December...
A Welcome Freeze for Landlords: Credit Freeze
A major reason landlords haven’t adopted credit freezes more widely is outdated assumptions about cost and difficulty to change.
By Scot Aubrey
With winter in full swing in parts of the country, many of us are...
Aging Plumbing: What Multifamily Owners Need To Know
The hidden cost of aging plumbing is something multifamily owners and operators need to know about before the next leak.
By Aaron Kirk Douglas
Director of Market Intelligence
HFO Investment Real Estate
Failing plumbing systems can quietly drain...
Will 2026 Be A Reckoning Year for the Rental Market?
2026 will be a reckoning year for the rental market as the next 12 months will force rental property operators to rebalance tech, transparency, and affordability to meet a more cautious, value-driven renter.
By Virginia...
7 Ways To Handle Noise Complaints In Rental Housing
Noisy tenants can be a real headache for landlords so here are some suggestions in 7 ways to handle noise complaints in rental housing the right way.
By James Durr
If you are the landlord of...
Winter Events: How Multifamily Owners Can Prevent Emergencies They Dread
Winter events can be operational, financial and sometimes legal emergencies so here is how multifamily owners can prevent winter emergencies.
By Aaron Kirk Douglas
Director of Market Intelligence
HFO Investment Real Estate
In our recent interview with Tysen Bodewig,...
Landlord Anxiety Rising About Late Rent Payments
Landlord anxiety is rising about late rent payments and here is a new study that shows four tools that can help tenants pay on time.
A new study offers data-backed insight into what actually helps...