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4 Reasons HVAC Should Be Top Of Your Maintenance List

HVAC System Ready For Spring

Air conditioning, ventilation and heating, referred to as HVAC,  issues top the maintenance list for many property managers who say it is the No. 1 issue they have to deal with. And, the No. 1 issue that leads to the most tenant complaints, so this week the maintenance checkup from Keepe takes on this issue.

Here are four reasons heating, ventilation and air conditioning (HVAC) should be at the top of your maintenance list, and five best practices to keep everything running smoothly.

Tenants react more quickly to the lack of cooling or ventilation than some other maintenance issues, so it makes sense to stay on top of this issue and avoid tenant complaints.

No. 1 – Health and legal obligations

In most states, existing laws establish that rental properties must have proper ventilation and heating. The law states the property’s owners and/or managers are in charge are responsible for guaranteeing that.

A rental space that is properly ventilated pushes mold, moisture, odors, hazardous gases, dust mites and other toxic airborne pollutants outside and keeps them from becoming stagnant indoor hazards. These pollutants can cause severe breathing problems/infections or even death to those exposed.

Providing acceptable indoor heating is necessary and mandated by the law. Landlords are obligated to ensure that tenants are living in heated spaces.

Tenants are entitled to working air conditioning

While these laws to not apply to air conditioning – in most states, air conditioning is considered an amenity and not a required service that must be provided.

However if you are providing air conditioning in some states, like Arizona, then Under Arizona’s Residential Landlord and Tenant Act, air-conditioning is considered an “essential” need, much like water. It is the landlord’s responsibility to fix the problem — usually within 48 hours after the tenant has complained

No. 2 – Bills and operating costs

HVAC systems that are not properly maintained will suffer significantly more as they experience greater wear and tear.

Worn systems are strained – they require the same amount of energy to run (or more) but their performance is reduced, resulting in increasing operating costs while their actual output is not meeting expectations.

In the long run, investing in more efficient systems or in the scheduling of regular servicing allows to actually save a considerable amount of money.

No. 3 – Protecting your investment

HVAC systems are not cheap to purchase and install. Proper maintenance is necessary to ensure they are long-lasting.

They can last up to a decade when maintained.

No. 4 – Peace of mind and avoid maintenance emergency

HVAC systems that have not been maintained are worn and thus strained and prone to breakage.

This makes them immensely more likely to suddenly stop working.  And that, can create tenant issues along with inconvenient, costly and stressful  maintenance emergencies.

5 best practices for an HVAC maintenance list

 

4 Reasons HVAC Should Be Top Of Your Maintenance List

 

Created by Evening_tao – Freepik.com

The following five tips outline the best practices for keeping your HVAC systems in optimal working condition, and avoid the headaches discussed above.

    • Trust your instincts. If you – or your tenants – are able to notice that something does not feel right, it’s always a good idea to take it seriously. Follow up and investigate.  Is the HVAC system suddenly more noisy than usual? Is the heating slower or spotty? Are air flows weak? Do you smell weird odors, especially musty ones? If any of these things are going on, it’s best to call an HVAC professional right away to sort out whether there is an issue that should be addressed and the space is safe.
    • Schedule regular maintenance. HVAC professionals are loud and clear when it comes to scheduling maintenance/servicing. Heaters should be checked up every fall. Air conditioners every spring, no excuses. This allows  a professional to determine whether the HVAC at your property is running as best as it can, suggest ways for improving efficiency, and most importantly, warn you about potential issues that you were not aware of. Studies have found that up to 95% of all HVAC emergencies could have been avoided if owners had scheduled the recommended seasonal checkups.
    • Regularly replace air filters. Air filters should be replaced every 30 to 90 days. Check monthly for any stuck debris or clogs. Households with pets or numerous cohabitants require more frequent changes. Air filters directly contribute to the overall air quality – and thus safety – of the space as they literally filter out impurities and pollutants. Regularly switching used filters with new ones secures proper air flow, which contributes to the working efficiency of you HVAC system. A system operating with clogged or dirty vents can be as much as 50% less efficient.
    • Monitor vents and outside units.  It’s important to remind tenants that visible indoor vents should not be blocked by furniture or other items. They should regularly cleaned and/or dusted to prevent buildups (dust and various debris are then re-circulated within a space). Outside units need even more care. They should not be obstructed by trees and shrubs, and should be checked regularly to ensure that dirt, leaves and other debris is not inhibiting air flow. Our professionals suggest seeking advice from a professional HVAC company on how to perform safe and effective cleanings, which can then typically be performed without needing to hire added help.
    • Ductwork inspections. If your property has ductwork, it should be regularly inspected by a professional. Over time, ducts can become coated in, and even clogged by dust and other debris. They can contain dust mites and other pests. Leaks can also develop, which require sealing to avoid air to escape. Professional HVAC technicians can take care of cleaning and duct sealing, which ensures the HVAC system is performing efficiently and safely.

Most HVAC repairs are caused by poor or lacking maintenance. Our expert HVAC technicians encourage you to invest in regular checkups to keep your HVAC systems running smoothly, for as long as possible.

Summary:

Indoor heating, ventilation, and air conditioning (HVAC) are controlled by technologies that specifically work to provide safe air quality and comfortable temperatures for living spaces.

For property or maintenance managers, making sure that HVAC systems are working efficiently should be a priority. Failing to adequately check and upkeep HVAC systems can not only directly lead to costly maintenance emergencies and uncomfortable, angry tenants, but also potentially implicate legal action from those who feel that management has allowed them to become exposed to poorly ventilated/heated spaces.

Other recent rental property maintenance Keepe posts you may have missed:

4 Outdoor Flooring Options For Your Rentals

20 Easy, Affordable Maintenance Projects To Update Your Rentals

Keepe is an on-demand maintenance solution for property managers and independent landlords. The company makes hundreds of independent contractors and handymen available for maintenance projects at rental properties. Keepe is available in the Greater Seattle area, Phoenix, San Francisco Bay and San Diego areas.

 

Property Managers Challenged By Renters Thin, Limited Credit History

Credit Reporting and the CARES Act

Property managers have a lot of balls in the air and many problems to deal with, but potential renters with thin, limited credit history is one of the bigger issues.

In a survey across all geographic areas of the country conducted by MMR Research Associates, Inc. earlier this year on behalf of Equifax, the company received feedback from nearly 200 nationally-based landlords and property managers of varying size apartments.

Respondents were asked about the pain points they experience in areas such as screening processes and online payments and how they rank them on level of importance.

According to the results, most managers expressed a range of issues with tenant screening that seem to cause the most grief. These included verifying income and employment, uncommitted potential tenants, renters thin limited credit history files, prior landlord verifications, unclear credit reports and fraudulent information all ranking as above average issues and problems.

Landlords rank thin credit history as problem 77 percent of the time

“One of the things we certainly saw as one of the largest pain points for sure was that thin or limited credit history, Tyler Sawyer, Vice President, Rental and Real Estate Sector, Equifax, said in an interview about the survey.

“In fact, that came in as our second – just by a hair – pain point as you take a look at all the different managers. It was mentioned about 77 percent of the time. They’re dealing with that as a very significant issue and it has a number of ramifications associated to it,” Sawyer said.

Casual callers who waste landlord and property manager time

“One of the other things that we saw that seemed to resonate with everybody was that there’s a lot of casual callers and there’s a lot of folks that are not showing up for properties,” Sawyer said.

“Quite frankly, I’m not sure that’s too surprising, but that was really number one and number three. Number one being the casual callers just wasting a lot of time.

“You know how busy these people are, trying to run around and handle all their properties and their tenants. And, to have to deal with potential tenants who aren’t necessarily showing up, or just going fishing.”  He said property managers “found that to be a very challenging part of the process as well as, obviously, just not showing up at the property itself. Those are all very closely related to one another.”

Getting job verification from employers is a struggle

“One of the other areas that we saw is, they really struggle with obtaining job verification with employers,” Sawyer said.

“There’s a number of different solutions that we’ve seen and are a part of as well, but they really said about 50 percent of the time they’re really struggling with that process. It seemed like some of that had to do with time, that in many cases it’s taken five to 10 days to be able to get this information back. It could be automated and really help people make decisions a lot faster. But it really became a problem with a lot of them,” Sawyer said.

Renters thin, limited credit history and the need for cosigners

“We saw a lot of them saying that they’re really having a hard time finding a cosigner, which surprised me,” Sawyer said. “But we’re finding that around 45 percent of the time tenants are really having a hard time trying to find that cosigner.

“In scenarios where you’ve got thin credit history or you’re having struggles with trying to find some sort of job verification or employee or income,that can be very challenging. That could really be the difference between somebody getting into a property and not getting into a property,” he said.

The survey was broken down this way across the country:

    • 35 percent South
    • 14 percent Northeast
    • 24 percent Midwest
    • 28 percent West

Women were the majority of landlords and property managers in the survey

Property Managers Challenged By Renters Thin, Limited Credit History

“We did find that the majority of the landlords and property managers we’re dealing were female, just a little bit over 70 percent were female,” Sawyer said.

He added the survey was also spread out in terms of companies’ annual revenue.

“We really broke it up between a couple of different areas. Less than $10 million and over $25 million. We found that the majority of them, about 59 percent,  were under $10 million, but it was really spread evenly.

“We started the process through a qualitative exercise, where our focus was really centered around the process of getting somebody into a home,” Sawyer said.

“Our goal here is to be able to put people in homes and certainly make sure we’re putting them in the right ones. We really explored what that process is all about, and not so much what happens once they’re in there, what are some of the challenges that we’re dealing with? We didn’t capture any of those types of data, but I can absolutely see that being a problem, especially having been a landlord myself in my past.”

Summary: Prioritizing solutions from the survey

“Considering that renters thin, limited credit histories really popped to the top in a very powerful way, we then looked underneath the covers a little bit to see what are some of the issues associated with it. Then, what we can we do to help with the short and long term,” Sawyer said.

“In addition to the issues with thin or limited credit, they’re dealing with things like requiring a larger deposit or a cosigner. But we’re also taking some additional time to try and figure out whether or not this tenant can come on board.”

Tenant decline rate of 26 percent is unfortunate

Sawyer said the survey shows landlords and property managers are “doing things like reviewing previous rental payments. They’re taking a look at a deeper insight into income and employment. What we found also is that 26 percent of the time, they’re just getting declined.” He said going deeper into a potential tenant’s credit history can sometimes make a difference.

“If we go back to what we want to be able to do, which is put people in homes, that decline rate is unfortunate, especially because a lot of those thin or limited credit people absolutely have a background as far as paying their bills, positive or negative, but some of our initial analysis we’re finding in a positive way, to be able to make a decision.

“That really does bring us to some of those opportunities that we saw. Really, the first the one that we’re taking a look at is to raise that thin credit or limited credit into something a little bit more palatable through the ingestion of additional rental payments,” Sawyer said.

Past rental payments may not make it on to tenant credit history reports

“What we found and I’m sure you’ve heard elsewhere, is that a lot of rental payments don’t make its way into a credit report. Us and our competition. We’re all looking to try and solve that.

“We have a team who is dedicated to trying to continue to expand our assets of bringing in rental payment information that will work its way into the credit reports.

“When you’re dealing with people who are paying their rent – the number one priority maybe outside of food – it’s important that gets recognized. The landlord is going to make a decision based off of whether or not they’re paying their rent first and foremost.  The fact they might not pay their credit card comes into play, but rent is key. That’s one area that we are spending some more time on,” Sawyer said.

“There’s a lot of ways by which we’ll be able to collect data, but I think one of the key areas is by working with property management firms and being able to collect it in a very confident and confidential manner.”

He said New York City is “working on a program where in both scenarios, they have goals of being able to bring additional rental payment information into the credit file, because what they found is that a majority of the time, it is enhancing to the credit file. How they go about doing it, through an opt-in program or a certain selection criteria is still being determined by those certain authorities, but we certainly have found that the majority of the time, it does come up positive.

“We’ve done some of our own analysis as well to see what the correlation is there, but certainly, having the insights, which we believe so strongly in just to make sure that people are matching up just the right way is key and critical.

He said trying to fill in rental payment information is one thing, “but we have access to some other information that is fairly unique within the industry.  We’re also trying to drive out other pinpointed solutions to the thin credit environment that we think will differentiate us in a very positive way and provide insights into other key components to what people are paying for,” Sawyer said.

About Equifax Multifamily Solutions:

Equifax delivers speed, security and confidence through a suite of solutions that address rental and multi-family industry challenges. With the US population continuing to shift towards renting, it is important for property managers to know to whom they are renting so they can assess ability to pay and help protect themselves from fraud.

Soft Credit Pulls Help Property Managers Attract Better Applicants

What Is The No. 1 Reason Renters Move?

Jobs in locations with strong economies are the main reason renters move, according to a survey of more than 10,000 renters from across the country.

Sydney Bennett, Senior Research Associate at Apartment List, said in an interview the company decided to do the research because, “We’re a rental platform. We’re kind of helping people move all the time, and we got curious. We wanted to talk to our renters and better understand when they’re making these moves.

“Moving to a new state, or even a new city across the state can be a big life change, and we wanted to know if they’re moving because they had a job offer there that kind of retracted them away from their current city? Or, if it was because they’re ready for a change, and they just kicked up and decided on a new city and started looking for jobs there,” Bennett said.

Jobs are the main reason renters move

What Is The No. 1 Reason Renters Move?

“Jobs are kind of the main driver of the places people want to move. Regardless if they picked it based on the location, or they got drawn by a specific job, is is places with strong economies that are where people are moving.

“I think one interesting finding is that a lot of these cities with fast-growing economies- but not what you think of as traditionally the strongest job markets – are where people are picking up and moving to. Maybe without a job already lined up. So, places like Phoenix, and San Antonio, and Las Vegas that have good job markets, but they also are cheaper than New York, San Francisco, and Los Angeles that may have jobs. But, but maybe not jobs that pay enough to afford the rent in those cities,” she said.

Renters move to stretch their money

So places like Phoenix and Las Vegas “we see renters moving because a lot of times people, especially people that might be in more low-wage or mid-wage jobs, decide to pick up and move to those places, even if they have a job where they live, because they can stretch their money further.

Commuting impact on renters move and prices

“We’ve done some other research around commutes as well,” Bennett said.

“I definitely think there’s a trade-off there” when people move to a new city.

“If they live in Phoenix, they can live 30 minutes from work. If they’re going to stay in LA, they’re going to commute an hour and a half, and maybe even still pay more. “And, so, I think there are definitely people where that commute affordability balance weighs in. People moving for jobs to the most expensive cities may have been recruited by companies there, she said.

“So they had a company recruit them. Or they found a job that happened to pay enough to make the move worth it. Maybe the company paid for their relocation. And so, those are the types of people who are willing to relocate to New York or San Francisco or Boston.

Renter moves planned earlier in the year take longer

 

Jobs Are The Main Reason Renters Move, Survey Says

 

“We can use our data to see when people start searching versus when people actually end up moving. What we do see is that, overall, people who start looking earlier in the year tend to take longer.

So, renters searching in January are more likely to spend a few months looking than someone who starts looking in June, and is trying to move right in that summer season.

So, there’s kind of a ramp-up to summer.

Good news for property managers as a mover is probably going to be a renter

The survey holds some good news for landlords and property managers.

“I think if you’re a property manager in one of these fast-growing places, it’s a good sign for you,” Bennett said.

“Most people moving to a new place end up renting, at least for a while, during that transition period. So, I think it’s a good sign if you have a healthy growing economy that people want to move to – not just because they have a job that drives them there.

“And, we also see that, in these places that have a lot of these location movers, they’re more likely to want to stay, which can also be a good thing if you’re a property manager. If you have less tenant turnover, people will maybe want to stick around for a couple years instead of moving every year.

“And so, you’re better able to pick an apartment in your budget if you know where you’ll be working, and in your right location.

“I think, if you were moving without a job, you might try and find somewhere to stay for a few weeks while you search, because if you get a job across town, you might want to live somewhere completely different. It’s hard to pick an apartment without knowing what your salary will be, and without knowing where you’ll live,” she said.

How did the renters move survey work?

“We surveyed renters, and then we whittled the pool down,” she said. “So, we looked at renters who are new to where they’re living.

“So, for example, if you grew up in Houston and you still live in Houston, we excluded that from our population. And then, we also removed any students, because looking at colleges is a very different process than jobs. You may go to a college somewhere you don’t want to live because of the school, or vice-versa,” she said.

Resources:

Making Moves: Why Some Renters Chase Jobs & Others Chase Locations

 

Methodology:

The online survey was conducted from last August through April of 2018 with responses from 10,000 renters. Homeowners or people living with their parents were excluded, along with college students.

About Sydney Bennett

Sydney is a Senior Research Associate at Apartment List, where she conducts research on economic trends in the housing market. Sydney previously worked on a U.S. Senate race in Nevada, and has a BA in Economics and Political Science from UC Santa Barbara.

About Apartment List

Apartment List is a fast-growing online apartment rental marketplace on a mission to make finding a home an easy and delightful process. The company currently has over four million units on the platform and has reached more than 66 million users in over 40 cities since launch.  Apartment List uses a business model that only charges properties for listings that have been rented.

 

Pet Friendly Companies Help Engage, Retain Employees

Employees at pet friendly companies are highly bonded to their job and more engaged in their work when employers offer pet-friendly benefits to workers, according to a new study.

The recent study by Nationwide Insurance and the Human Animal Bond Research Center shows more than three times as many employees at pet friendly workplaces report a positive working relationship with their boss and co-workers, significantly more than those in non-pet friendly environments.

The pet friendly companies study also shows

    • 90 percent of employees in pet friendly workplaces feel highly connected to their company’s mission.
    • They are fully engaged with their work.
    • They are willing to recommend their employer to others.
    • The plan to stay at the company for at least the next 12 months.

Pet friendly companies and workplaces are defined in the study as those that allows pets in the workplace (regularly or occasionally) and/or offers a pet friendly employee benefit, such as pet health insurance.

The study also shows that employees in pet friendly companies are more likely to stay with a company long term. The findings held true even among non-pet owners in both pet friendly and non-pet friendly workplaces.

Pet friendly companies engage, attract employees

“The results of the Nationwide/HABRI study clearly indicate a significantly higher level of employee engagement, retention, attraction and presentism among employees that work in pet friendly work environments,” Scott Liles, president and chief pet insurance officer for Nationwide, said in the release about the study.

“In consideration of the discernable cost of employee turnover, adding pet friendly benefits, such as allowing pets in the workplace or offering pet health insurance as a voluntary benefit, can provide significant savings to a company’s bottom line.”

“Pet owners increasingly think of their pets as members of the family,” Steven Feldman, executive director of HABRI, said in the release.

“When employers offer pet friendly benefits, it sends an important signal that the company cares about every member of the family, even the ones with four legs.”

With more than 700,000 insured pets, Nationwide is the first and largest provider of pet health insurance in the United States. Nearly half of all Fortune 500 companies, and more than 6,000 U.S. companies overall, offer Nationwide pet insurance as a voluntary employee benefit, according to the release.

 

Pet Friendly Companies Help Engage, Retain Employees

Resources:

Millennials are Picking Pets Over People

Pet insurance information from Nationwide

Human Animal Bond Research Institute

7 Questions Landlords Have About Pets and Pet-Friendly Apartments

Going to the Dogs: Profitable Pet-Friendly Amenities

Methodology

Nationwide and Human Animal Bond Research Institute (HABRI), a not for profit organization, commissioned Lieberman Research Worldwide (LRW) to conduct a 20-minute, online survey between December 15-21, 2017, among a sample of 2,002 U.S. full-time employees in businesses that have 100+ employees. Employees surveyed were between 18-64 years old, spent a majority of their time working in an office environment, and were not employed in a research-sensitive industry. Statistical confidence intervals are given throughout the study and are reported at the 95% and 99% confidence level. As a member of The Insights Association in good standing, LRW conducts all research in accordance with Market Research Standards and Guidelines

 

About Nationwide

Nationwide, a Fortune 100 company based in Columbus, Ohio, is one of the largest and strongest diversified insurance and financial services organizations in the U.S. and is rated A+ by both A.M. Best and Standard & Poor’s. The company provides a full range of insurance and financial services, including auto, commercial, homeowners, farm and life insurance; public and private sector retirement plans, annuities and mutual funds; banking and mortgages; excess & surplus, specialty and surety; pet, motorcycle and boat insurance.

 

Can You Legally Maintain A Marijuana-Free Workplace Around Your Rentals?

If marijuana is legal in your state, can you maintain a marijuana-free workplace around your rental properties? The Grace Hill training tip of the week focuses on some of the confusing issues around marijuana and rental properties.

By Ellen Clark

Landlords and property managers face confusing legal issues when it comes to marijuana use and their rental properties, especially in states where marijuana is legal.

Tenants using marijuana in your rental properties is one issue.

What about the employees and people you hire to work on and around your rentals when marijuana may be legal in your state?

It is important to know that no state law requires employers, including landlords and property managers, to tolerate on-the-job marijuana use.

Property managers can maintain a marijuana-free workplace

Landlords and property managers can legally maintain a drug and alcohol-free workplace and implement policies prohibiting the use of marijuana by employees and prospective employees.

Thirty states plus the District of Columbia have legalized marijuana either for recreational or medicinal uses. This conflict between federal and state law may create confusion in the workplace.

Marijuana possession is illegal under federal law. Pursuant to the Controlled Substances Act, it is classified as a Schedule I substance, which is defined as drugs with no currently accepted medical use and a high potential for abuse. According to the Office of National Drug Control Policy, marijuana is the most commonly used illicit drug in the United States.

Marijuana use can take many forms

One thing to keep in mind is that the passage of new laws in some states means that it is much easier for people to buy marijuana and in many different forms.

Instead of smoking, some people are using oils and creams as well as eating marijuana-laced products such as candies and brownies (known as edibles).

This can cause problems as it can be difficult to know if someone is eating a regular brownie or a marijuana-laced brownie. And you may need to be more aware of changes in behavior and performance, which could be indicators of marijuana use.

Like other drugs, marijuana affects different people in different ways. This can depend on size, weight, and personality, as well as the amount consumed and their environment.

Behaviors landlords property managers should look for in the rental workplace

    • Short-term memory problems
    • Loss of concentration
    • Decreases in reaction time and alertness
    • Difficulty learning new skills

What does this mean for you as a landlord or property manager?

    • Review, maintain and enforce consistent and clear drug, alcohol and marijuana-free workplace policies. If you think a worker’s behavior might be an indication of substance abuse, follow your company’s policies and procedures for addressing the situation.
    • It’s important to remember, however, that not all performance problems in the workplace are a result of substance abuse. There could be other causes for changes in behavior. Try not to jump to conclusions.
    • If you believe you have a substance abuse problem, talk to your supervisor, and seek counseling and rehabilitation if necessary.
    • Pay particular attention to your company’s policies on drug testing. In most states, employers can still choose to test employees for marijuana use, even if the use occurred legally outside of the workplace.
    •  It remains an employer’s right to enforce a drug-free and marijuana-free workplace at their rental properties.

Most people want to feel healthy, safe, and productive at work.

Knowing your role in reducing substance abuse can improve the health and well-being of everyone in your workplace.

Read Ellen’s full blog post here.

Resources:

Recent Grace Hill training tips you may have missed:

7 Ways To Stay Out Of Trouble When Checking Criminal History

5 Ways To Protect Applicants, Residents And Employees From Sexual Harassment

Do You Have A Smoke-Free Policy That Adequately Protects Residents?

How To Handle Suspicious Documentation For Assistance Animals

How A No Pet Policy Can Be Discriminatory

Property Management Cyberattack Risks Overlooked, Underestimated

Do You Know How To Respond To a Sexual Harassment Complaint?

Have You Reviewed Your Criminal Background Checks Policy Lately?

Multifamily Managers And Marijuana: Caught In A Pot Crossfire

Fair Housing Discrimination Against Someone You’ve Never Talked To?

About the author:

Ellen Clark is the Director of Assessment at Grace Hill.  Her work has spanned the entire learner lifecycle, from elementary school through professional education. She spent over 10 years working with K12 Inc.’s network of online charter schools – measuring learning, developing learning improvement plans using evidence-based strategies, and conducting learning studies. Later, at Kaplan Inc., she worked in the vocational education and job training divisions, improving online, blended and face-to-face training programs, and working directly with business leadership and trainers to improve learner outcomes and job performance. Ellen lives and works in Maryland, where she was born and raised.

About Grace Hill

For nearly two decades, Grace Hill has been developing best-in-class online training courseware and administration solely for the Property Management Industry, designed to help people, teams and companies improve performance and reduce risk.

 

 

 

Landlords To Pay $6,000 To Settle Assistance Animal HUD Complaint

Ultimate guide to assistance animals in rental property

A landlord who told a woman with an assistance animal she could not rent an apartment because there was a no-pet policy due to new hardwood floors, has settled a discrimination complaint with the U.S. Department of Housing and Urban Development (HUD).

HUD said in a release the conciliation agreement was between Delta House Investments, LLC in Reno, Nevada, and Premier Realty, Inc., of Carson City, Nevada, and a prospective tenant to resolve allegations that they denied the applicant’s request to have an assistance animal.

Under the terms of the agreement, respondents will pay the woman $6,000 and obtain fair housing training and adopt reasonable accommodation policies that assess requests on a timely basis and maintain records related to such requests.

“The agreement is the result of a complaint a woman filed with HUD alleging that Delta House Investments and Premier Realty denied her request to keep an assistance animal in the apartment she was attempting to rent, even though she provided documentation from her doctor attesting to her need for the animal due to her disability

“According to the woman’s complaint, the leasing agent told her that the owner did not allow pets because the floors had been recently upgraded to hardwood. After that interaction, the woman did not pursue the rental,” according to the release.

“Forcing persons with disabilities to live without the assistance animals they depend on denies them the opportunity to fully enjoy their home,” Anna María Farías, HUD Assistant Secretary for Fair Housing and Equal Opportunity, said in the release.

“This case was resolved quickly and represents our continued commitment to protecting the rights of persons who require such accommodations and ensuring that housing providers meet their obligation to comply with the nation’s fair housing laws.”

Assistance animal discrimination and disability

Disability is the most common basis of fair housing complaint filed with HUD and its partner agencies. Last year alone, HUD and its partners considered over 4,900 disability-related complaints, or more than 58 percent of all fair housing complaints that were filed.

HUD writes in the notice that, “An assistant animal is not a pet. It is an animal that works, provides assistance or performs tasks for the benefit of a person with a disability, or provides emotional support that alleviates one or more identified symptoms or effects of a person’s disability. Assistance animals perform many disability-related functions, including but not limited to, guiding individuals who are blind or have low vision, alerting individuals who are deaf or hard of hearing to sounds, providing protection or rescue assistance, pulling a wheelchair, fetching items, alerting persons to impending seizures, or providing emotional support to persons with disabilities who have a disability-related need for such support. For purposes of reasonable accommodation requests, neither the FHAct nor Section 504 requires an assistance animal to be individually trained or certified.”

“Housing providers are to evaluate a request for a reasonable accommodation to possess an assistance animal in a dwelling using the general principles applicable to all reasonable accommodation requests. After receiving such a request, the housing provider must consider the following:

    • Does the person seeking to use and live with the animal have a disability — i.e., a physical or mental impairment that substantially limits one or more major life activities?
    • Does the person making the request have a disability-related need for an assistance animal? In other words, does the animal work, provide assistance, perform tasks or services for the benefit of a person with a disability, or provide emotional support that alleviates one or more of the identified symptoms of a person’s existing disability?

If the answer to those two questions is “yes,” then the housing provider is to modify or provide an exception to a “no pets” policy.

More on pet discrimination and pet-friendly apartments

Read the full document, “Service Animals and Assistance Animals for People with Disabilities in Housing” here.

For more information, read our story 7 Questions Landlords Have About Pets and Pet-Friendly Apartments.

You can also download our eBook here, The Landlord’s Free Guide To Pets And Pet-Friendly Apartments.

Resources:

HUD approves agreement between Nevada real estate companies and applicant resolving claims of disability discrimination

Conciliation agreement

Landlord To Pay $20,000 To Settle Pet Discrimination Case

 

Rent Bidding Company Sues Seattle Over Ordinance Banning Bidding

rent bidding

A startup company that connects landlords and renters through a rent bidding system on its website has sued the City of Seattle in federal court over a city moratorium that bans rent bidding.

The lawsuit was filed in U.S. District Court for the Western District of Washington by Rentberry, a San Francisco startup. The suit was filed suit through the Pacific Legal Foundation arguing the city moratorium prohibits free speech rights of Rentberry, as well as the landlords and renters who would like to use such sites to communicate.

“The explicit purpose of the moratorium is to suspend all rent-bidding services while the city investigates if they comply with the first-in-time rule and other city regulations,” according to a release from the Pacific Legal Foundation.

“The city also wants to study the possible effects of these services on the housing market before allowing landlords and renters to use them. The ordinance allows the city council to extend the moratorium for another year if city officials request more time to complete the study.

“Thanks to the moratorium, Seattle renters and landlords cannot use this cost-effective means of meeting housing needs,” the PLF said in the release.

Rent bidding like eBay for apartments

“We basically offer the same type of market-based pricing as eBay, only in the rental markets, Rentberry CEO and co-founder Alex Lubinsky said in a release. “Restricting Rentberry really just hurts tenants and landlords, promotes under-the-table bidding wars, and at the end of the day leaves even fewer housing options which are more expensive. This is not something I think the government of Seattle wants.”

The mayor signed the ordinance on March 30 after the Seattle City Council in an 8-0 vote put a moratorium on the use of rent bidding apps for rental housing in Seattle until the council could study the impact of the technology.

“Innovation in technology has been a key component of what makes Seattle such a great city, adding to our economic diversity. At the same time, we must have the opportunity to learn about new platforms, such as these ‘rent bidding’ platforms, and ensure that they live up to the equity and housing access values of our city,” Councilmember Teresa Mosqueda said in the release at the time the moratorium was passed.

Mosqueda’s legislation puts a one-year moratorium on the technology’s operation in Seattle while the City’s Office of Housing, in conjunction with Office of Civil Rights and Department of Construction and Inspections, evaluates the potential impacts of the rent auctioning applications, specifically how they abide by equitable access to housing laws

As a result, Rentberry “has abandoned plans to expand in Seattle, depriving the city of this innovative, cost-effective way to establish and maintain landlord-tenant relationships,” the company said in a release.

According to the lawsuit, “Rentberry facilitates communications between landlords and renters regarding lease terms, including rent, deposits, and lease duration, through its online bidding process.

“Rentberry’s bidding platform is designed to facilitate communication of price information in real time, to ensure that landlords price their properties optimally in both hot and slow markets, while potential tenants enjoy complete visibility on competing offers and the ability to seamlessly negotiate rental terms online.

“As well as lease terms, including rent, deposits, and lease duration, Rentberry also facilitates communication on a wide variety of topics related to housing between landlords and renters regarding maintenance requests, housing references, search engine functions, and reviews. Many of these communications do not propose a commercial transaction,” according to the lawsuit.

Rentberry has said in a release that, “One of the revolutionary blockchain technologies the team is working on this year is the Rentberry Auctioning Technology. The Auctioning Technology’s core purpose is to ensure that landlords price their properties optimally in both hot and slow markets, while potential tenants are afforded complete visibility on competing offers and offered the ability to seamlessly negotiate rental terms online. It acts as a pricing oracle that allows tenants to bid, sign legal rental documents, and settle payments using BERRY tokens, all in one place.

 

Stick To The Facts In Documentation At Your Property

documentation at your property training tip from Grace Hill

When dealing with accusations of discrimination, documentation at your property is key. The Grace Hill training tip of the week focuses on documentation and what you need to know.

By Ellen Clark

Documentation is extremely important when dealing with accusations of discrimination. Should you or your community ever be accused of discrimination, you must be able to defend your decisions, policies, and practices, as well as demonstrate that all persons were treated equally regardless of membership in one of the protected classes. Accordingly, your documentation should offer a full accounting of facts, including events and actions that were taken, all people involved, and specific dates and times.

As you document, it is important to be mindful of what you write. Even a well-intentioned note you jotted down to jog your memory or that you thought might help you provide more personalized customer service could be problematic. Remember, discrimination doesn’t have to be intentional for it to be illegal.

When filling out any type of documentation used at your property:

    • Do not include physical descriptions of customers, such as straight hair, or dark skin.
    • Do not include references to things that may be related to national origins, such as strong accent.
    • Do not include references to things that may be related to a resident’s disability, such as uses a wheelchair or doesn’t hear very well.
    • Do not include descriptions of family, such as small children, or twin daughters, or new baby.

If you find yourself writing something that would identify your customer as a member of a protected class, think again. The seven classes currently protected by the federal Fair Housing Act are race, color, national origin, race, religion, sex, disability status, and familial status.

Some states, cities, and municipalities have expanded fair housing protection to include additional protected classes such as sexual orientation, ancestry, marital status, age, source of income, or military status. While it’s important to know if there are additional protected classes in your area, it should not change your policies and practices. All persons should be treated fairly and equally.

A good rule of thumb for documentation is “just the facts.” Avoid documenting any opinion or observation that is not a fact of the situation at hand. Omit unnecessary references and notes, and just stick to the facts.

Read Ellen’s full blog post here.

Resources:

Recent Grace Hill training tips you may have missed:

4 Ways To Avoid Tenant Screening Pitfalls With Applicants 

About the author:

Ellen Clark is the Director of Assessment at Grace Hill.  Her work has spanned the entire learner lifecycle, from elementary school through professional education. She spent over 10 years working with K12 Inc.’s network of online charter schools – measuring learning, developing learning improvement plans using evidence-based strategies, and conducting learning studies. Later, at Kaplan Inc., she worked in the vocational education and job training divisions, improving online, blended and face-to-face training programs, and working directly with business leadership and trainers to improve learner outcomes and job performance. Ellen lives and works in Maryland, where she was born and raised.

About Grace Hill

For nearly two decades, Grace Hill has been developing best-in-class online training courseware and administration solely for the Property Management Industry, designed to help people, teams and companies improve performance and reduce risk.

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7 Drivers Affecting Multifamily Growth Going Forward

The drivers affecting multifamily growth in the next two to five years involve several issues that were discussed by leading experts from Yardi Matrix in a recent webinar.

The Yardi Matrix 2018 U.S. Multi-Family Market Update was presented by  Jack Kern, Director of Research and Jeff Adler, Vice-President of Yardi Matrix, who discussed what they see upcoming in the multifamily market in the next few years.

“The apartment markets are not in bad shape but localized. If you are an asset manager, what is your key issue going to be? Adler said. Some of his key takeways about multifamily growth from the webinar which can be downloaded here.

    • The domestic economy is strong and accelerating, as wages are rising steadily and the labor market is very tight.
    • Inflation has shown signs of increasing, which will allow the Fed to increase short-term rates. It will also allow longer term rates to drift upward without an immediate inversion of the yield curve.
    • Demand for multifamily units remains strong, although the strongest demand is emerging in secondary markets with lower costs of living. Job growth is faster in secondary markets than primary markets.
    • Tech hubs are emerging in formerly non-tech metros, as well as often overlooked metros.
    • A few markets may be on the brink of short-term over supply in the next 18-24 months.

“Where’s the new supply coming?  How shielded are you from new supply pressures?  What are you going to do at the site level to get your costs down, your sites buttoned up to be able absorb this influx?  If you’re an operations manager you’ve got to be at the top of your game, particularly in places where a lot of the supply is coming because you’re going to be challenged.

When it comes to multifamily growth the market “really faces an increasing set of crosswinds,” Adler said on the webinar. ”The demand picture in jobs and population is really good but it’s shifting to lower cost cities and the home ownership rate I think is, and will continue, to gradually rise.”

7 Drivers Affecting Multifamily Growth Going Forward

The drivers affecting multifamily growth involve a lot of discussion on the analysis of overflow out of gateway cities and into secondary cities, Adler said.

    • The economy is accelerating
    • Tightening labor market
    • Multifamily facing crosswinds
    • Development capital is available
    • Overflow from gateway cities to secondary and tertiary cities
    • Development of intellectual capital hubs
    • Lack of business culture and rent control

The economy is accelerating

“The U.S. economy is in very good shape,” Adler said. “Gross domestic product (GDP), employment is up, and growth is actually accelerating. You see that obviously, in pressures in the labor market as well as in the market for money, such as interest rates. Oil prices are up, $70 a barrel. I think they could even get to 80-ish, which is kind of a different call for me, but only for about 18-24 months, then there’s a supply response, it kind of comes back down.”

Kern added, “The economy was pretty strong, and we were thinking oil prices were contributing to it, especially in the industrial base.Now, we’re at $80 and the economy is really strong and getting stronger.”

Adler added, “You see it happening in Houston and in oil-related cities. Occupancies are up. Wages are rising 2.5%. The labor market is really tight and people are being pulled off the sidelines. Inflation is rising at 2-ish but I don’t see it going the 2.5. Short-term rates are up. I would very much watch the yield curve, very much so,” Adler said.

Labor market is tightening

“Wage pressures are increasing. Unemployment is down at 3.9%. Pressures are increasing and I would tell you that in fact the wage improvements of the younger workforce is actually higher than what we’re seeing in the headline numbers because we have retiring boomers,” Adler said.

“That’s basically dampening the effect of what’s actually occurring. We’re able to have good times longer because if you were just looking at 4-5% wage growth, you’d throw a lot of alarm bells off. The demographics are actually helping us to keep this expansion going, so it’s kind of good news.

“Then we see it all over the economy that there are labor shortages in certain places among certain trades, particularly at lower end less educated roles, which is actually helping that earning group get some wage growth back.

“Labor force participation has stopped declining,” Adler said.

“It has started somewhat rising and the same thing for productivity. This is a rolling six-year average so it’s at 0.7% but again it’s moving up, which is again, positive trends for overall economic growth and productivity growth at 1.3.

“The key issue we’re going to have to watch here is the fact that population growth overall isn’t increasing because of lack immigration. The labor force participation will see a somewhat positive. It’s really going to come down to productivity.”

Multifamily growth facing crosswinds

“The multifamily market really faces an increasing set of crosswinds,” Adler said.

“The demand picture in jobs and population is really good but it’s shifting to lower cost cities and the home ownership rate I think is and will continue to gradually rise.

“Our take on this is about 10 basis points a year in the secondary cities and that’s a little bit of a headwind. Financing costs are up. Bottom line, if you’re in the multifamily business, you’ve really got to focus where your NOI increase outruns the increased cost of debt,” he said.

“There are a handful of markets that are at risk of multifamily growth oversupply or the next two years, not so much in the next five. We’ve laid them out:

    • Denver
    • Seattle
    • Charlotte
    • Dallas
    • Phoenix
    • Miami

When it comes to multifamily growth, these cities are in for “a little bit of a rough ride,” he said.

Kern added, “I think on our last call we felt that the supply was coming but it wasn’t fully evident just yet. Now, it seems like it’s much more evident.”

“I kind of view this as this is an 18- to 24-month kind of thing. There’s stuff that has to get absorbed, there’s new stuff that’s coming that has to get absorbed,” Adler said. “It has to get re-stabilized. You’re talking about a good two years, a good two years of riding this stuff out. It is very localized in where it’s coming. They’re beautiful buildings. It is going to be great for the economy overall and the country overall. These are revitalized downtowns. But if you’re owner of existing assets, you’re going to struggle. You have to focus on cutting your costs.”

“Overall when you look at it on a market level, I think ‘Hey, with the exception of five of six cities, that’s not so bad.’ However, I do expect the ride to be rocky and we’re seeing this now and I think we’ll continue that,” Adler said.

Development capital is available and sharpshooters game

“Multifamily capital is abundant, both equity and debt and the cap rates are steady, which means the spreads are compressing,” Adler said.

“The new supply deliveries are absolutely weighing down on the market and very tightly submarkets within those.  The level of new supply is flattening.

“The discussions I’ve had with a lot of market participants and financiers is that development capital is there,” Adler said.

“It’s now at the point of whether the developers themselves want to take on the squeeze of increasing construction costs and decreasing rents and whether they’re going to build just for fees and keep themselves in business. My view is as long as the capital is there, stuff is going to continue to get built. It doesn’t appear as if there’s a drop off in 2019 but more of a leveling at 280,000 to 300,000 a unit. The key issue is it’s new supply. This is with or without a mild recession. You just run it out and if you want to make money in this business, you’re going be focusing on places where the supply isn’t, that’s pretty much it. That becomes a sharpshooter’s game,” Adler said.

“As an investment officer, it’s about being a sharpshooter, finding the places that there’s a lot of capital to deploy. Everyone I have spoken to, almost bar none, has a lot of money to put out. The question is, how do they put the money out without shooting themselves in the foot?

“They don’t want to come back with having these bad investment decisions. You’ve got to dig harder, you’ve got to dig deeper, and you’ve got to focus on where the supply isn’t and where places have intellectual capital and where there’s creative work going on,” Adler said.

7 drivers of multifamily growth

Secondary cities and intellectual capital hubs

“We took the Amazon 20 as a jumping off point and we added a couple of other markets to round out this notion,” Adler said. “Then we began looking at that approach.

“You’re trying to achieve very high quality at less cost. The question is how much less and how much you want to play? You can see that as an investor, this is an interesting way of thinking about this because it’s based upon at what stage do you want to enter into a city in its development as a tech hub in terms of the quality of the labor and the cost of labor?

“Then as an investor, you can look and say aha, if I think about where I want to play, either high quality at moderate cost is Salt Lake, Orlando, Minneapolis, Sacramento, Phoenix or do I want to really throw the dice and go off of Indianapolis, Pittsburgh, or Detroit where it’s very low cost, very high quality, but maybe perhaps underappreciated. It may take a little more of a longer timeframe to come to fruition.

“The longer an expansion runs out, the better the returns to secondary cities are. But, you do need to understand that if you’re in a secondary city, you’re going to see a sharper correction in values and you need to make sure you’re not caught in a liquidity trap in that moment.

Development of intellectual capital hubs

“When I think about cities, you really think about it in four quadrants.

    • Public and private partnerships that bring things together
    • A business friendly environment
    • A community and amenities that attract talent particularly creative, artistic and STEM (science, technology, engineering and math)
    • An educated workforce.

“The tech hubs are emerging in both formerly non-tech metros and traditionally overlooked cities,” Adler said.

“ It’s really about the development of intellectual capital hubs and the cost advantages associated with them as jobs and companies move those jobs to places that have a lower cost of living. The longer this expansion goes on, the more established that infrastructure becomes.

“I think the tax reform will only accelerate this. The good news for investors is that this is a slow pitch and you really have an opportunity to decide at what stage of development, with multiple points of entry, you want to play in one of these emerging hubs and so it does take some time.

“One thing we noticed in our 27-year study is that property values in the secondary markets are more volatile. No question about it. So your capital structure has to be prepared for that level of potential volatility in a downturn. But with that, actually returns are actually better in secondary cities than primary cities.

“The development of a tech city takes time. Maybe, you could argue, that time will be compressed because the playbook is now quite well known and it is quite well known.

“But for Austin, it took a long time for the infrastructure, the tech infrastructure to coalesce before suddenly it went crazy right before the GFC and it has really taken off since then. That allows you as an investor to basically have multiple different entry points.

Some cities a surprise for multifamily growth

“Some cities that quite frankly surprised me when we were doing this work.

“I had never thought about Phoenix as a high tech city. And yet, Arizona has become, because of regulatory environment, a center of autonomous vehicles. Notwithstanding the tragedy that occurred with the fatality there, that is a step back, but it’s a step back but not a knockout blow. It’ll come back. I also found really interesting this whole notion of the autonomous trucks, which I think is really going to take off. All of that is happening in Phoenix as well as advanced manufacturing. There are clusters in Phoenix that you just never thought Phoenix was a high tech city and yet, around Tempe and other areas of technological talent, things are happening,” Adler said.

7 Drivers Affecting Multifamily Growth Going Forward

“Inside of our service, Yardi Matrix, you can drill into this and visualize the cities and drill further into micro markets,” he said.

Lack of business culture, rent control and whackadoodle responses

Adler said it is unfortunate that rent control has become an issue. “You’re seeing this obviously in California with Costa Hawkins, the proposed repeal of a law that would enable localities to put local rent control in place – it’s unfortunate.

“But you have pressures that have built, particularly in California where there has been job growth, there’s been wealth creation because of intellectual capital, and there has been a very restrictive ability to build, both in northern California and in southern California.

“The political culture being what it is, rather than look at free market approaches to resolving these issues, it is ‘Let’s go blame those dirty capitalists.’

It can for a short time benefit people in place. It is in the long run horrific from a creation and balancing of a functioning effective marketplace. I have spoken to a lot of people about Costa Hawkins and I’ve been in California and talked to a lot of people in and out of the industry. If there is a chance for it not to succeed, it’s only because single family rentals are included. But I would say it’s a 50-50 thing, I’ve heard people say 60-40 either way. It’s even money. In the Wall Street Journal, there was an article by Laura Kusisto about a bunch of folks in Santa Monica, landlords just selling out and moving to Las Vegas.

“The question is, ‘How do localities respond to economic growth’ and the concentration of wealth. Unfortunately, if you don’t have a positive business culture, a positive business climate, you get these whackadoodle responses,” Adler said. He cited the Seattle tax that was imposed on the top companies of $275 a person that they employ, “which again, was kind of whackadoodle. That’s why business climate and long-term business climate is so important.”

“Seattle had been just rocking in terms of growth and a great tech hub. That change in business climate took a little bit of the bloom off the rose. No one is going to leave and the sky isn’t falling but it’s a chip away at what had been a very pro-growth environment and had been really rewarded in an expansion in their economy,” Adler said.

Summary multifamily growth

Adler said in his multifamily growth summary that if you are not in the right places “where NOI growth is outdistancing the movement in cost capital, you could be exposed to value headwinds, let’s put it that way.”

He added 5 things to watch for that would indicate a recession is coming:

    • Hourly earnings growth goes from 2.5% to 4%
    • Cyclical sector share of GDP goes from 24%  to 28% of GDP
    • GDP deflator goes from less than 2% to 2.5%
    • Operating capacity utilization rate  goes from 76% to 80%
    • The yield curve inverts – 10-year treasury less than fed funds rate

“I don’t see any of things happening yet,” Adler said.

“We’re at a stage of the real estate cycle where it truly is a sharpshooter’s game. That we’re looking for places where intellectual capital is developed or emerging, where you can have a good entry point, and where you’re basically attempting in the short to medium term to be insulated from supply.

“If you’re in the path of supply and you can’t avoid it, just get prepared, get your cost structure under control, get your operations tight, particularly as an asset or property manager, and basically ride it through.

“I think if you were looking for lessons, you would probably go to the folks in Washington, DC who have been through this sort of cycle for a number of years and have worked on ways to survive through that cycle.

“I think the multifamily asset class is a great place to be. I think every market goes through challenges and evolutions and I think multifamily will continue to do it. It is a great market to be in but at this stage, you’ve got to know where to put your capital. That means you’re going to have to dig harder and dig deeper in order to uncover opportunities,” he said.

Download the full webinar and slides here.

Contacts:

Jeff Adler: Vice President & General Manager, YardiMatrix, [email protected], 1-800-866-1124 x2403

Jack Kern: Director of Research and Publications, YardiMatrix, [email protected], 1-800-866-1124 x2444

Phoenix’s Strong Tailwind For Multifamily Growth

Man Awarded $20 Million After Fall Through Portland Apartment Walkway

A jury has found a Portland apartment complex failed to make proper repairs to a walkway and awarded $20 million to a man who fell through the Portland apartment walkway, according to reports.

The man, Robert Trebelhorn, plunged waist-deep into a rotting, second-story walkway in February 2016, according to the lawsuit. He tore the meniscus in his knee, causing ongoing pain and therapy even after he underwent surgery.

Trebelhorn filed suit against Wimbledon Square Apartments and its parent company Prime Group, a Los Angeles-based real estate firm, after construction crews discovered serious dry rot and cracking concrete in the walkway.

His attorneys Jason and Greg Kafoury said Prime Group refused to make repairs for at least a decade.

“[Prime Group] was not just not fixing things, it was actively covering up rotten wood by painting over it,” Jason Kafoury told katu.com. “They were giving an illusion of safety, when in reality, they were just trying to make tenants think it was safe.”

Landlords need to get the message about repairs

“We’re going to attempt to get national media attention so landlords across the country get the message that they need to make situations safe for their tenants,”  Kafoury said according to Williamette Week.

The attorneys said that after at least a decade of deferred maintenance, the owners of the Wimbledon Square apartments refused to spend about $750,000 to $1 million to repair the walkway and other deteriorating stairways, balconies and walkways at the 600-unit complex.

Instead, the owners, Los Angeles-based Prime Group, approved spending about $250,000 on the problem, the attorneys said.

Portland apartment walkway given appearance of safety

The management also had a history of telling maintenance workers to paint over rotting wood that supported the walkways and to apply a thin veneer of concrete over cracking walkways or stairs to give them the appearance of safety, Trebelhorn’s attorneys said.

“It was bubble-gum fixes — bubble gum and tape — and that’s how it was for years at this place,” Portland attorney Jason Kafoury told a Multnomah County Circuit Court jury, according to OregonLive.com.

During the trial, Prime Group’s Portland attorney, Matthew Casey, contended that this was a case about a man who injured his leg and not an example of some “evil intent” by the complex’s owners to hurt people.

“We agree that this event happened,” Casey said. “We’re sorry that it happened, and we’re taking responsibility that it happened.”

Attorneys for Trebelhorn said property management and apartment employee testimony was key.

“We had four former employees who had the courage to come into the courtroom and tell the truth,” Jason Kafoury said according to katu.com. “All of them said that Prime Group had serious rot issues for over a decade and would not send the money to make the place safe.”

The attorney pointed to a July 2014 email between the apartments’ then-property manager and the former head of capital investments.

The property manager wrote, “I think it’s important that if it comes up, we inform ownership of the severe dry rot we have continuing at [Wimbledown Square Gardens and Wimbledon Gardens].”

The Wimbledon Square Portland apartments cover multiple blocks and 72 buildings, with a street address of 2837 S.E. Colt Drive — just north of the Crystal Springs Rhododendron Garden.

Resources:

Portland jury awards $20 million in ‘reprehensible’ landlord case

Jury sides with tenant in $20 million lawsuit against landlord over fall, safety hazards

Man awarded $20 million after fall through walkway at SE Portland apartment

Portland Jury Awards More Than $20 Million For California-Based Landlord’s Failure to Make Repairs