Management & Maintenance

This department of Rental Housing Journal is your source for property management and maintenance information. Whether you’re an independent landlord, portfolio manager, on-site community manager, leasing agent or apartment maintenance professional, the site is dedicated to bringing tips, best practices and information to help make your job easier and keep you up to date and educated.

The rental market’s traditional seasonality is flattening and its timing is changing, according to a new report from Apartment List.

Rental Market’s Peak Season Becoming Less Pronounced

The rental market’s traditional seasonality is flattening and its timing is changing, according to a new report from Apartment List. In the past, most people moved in the springs and summers, while the fall and...
An apartment owner's open letter to the Portland City Council on spending $20.7 million in unspent Rental Services Office funds

Apartment Owner’s Open Letter To Portland City Council

By Aaron Kirk Douglas Open letter to City of Portland City Council and Mayor Keith Wilson Re: City Council Doc. 2025-478 ($20.7M in unspent Rental Services Office funds). Public hearing: Wed., Jan. 21, 6 p.m. Dear Chair and...
The slippery slope of steering can happen when customer service crosses the line in property management trying to be helpful for a prospect.

Customer Service, Steering, And Property Management

The slippery slope of steering when customer service crosses the line in property management trying to be helpful or to “make things easier” for a prospect. By Fair Housing Institute In property management, strong customer service...
Los Angeles County Supervisors are planning to consider a pet-including housing ordinance with critical housing stability implications.

LA Supervisors To Consider Pet-Inclusive Housing Ordinance

Los Angeles County Supervisors are planning to consider a pet-including housing ordinance with critical housing stability implications. By The Pet Inclusive Housing Initiative As Los Angeles braces for rising eviction pressure this winter and the potential...
Why resident feedback is key for leasing, living and renewals with targeted, short-term pulse surveys and frequent check-ins.

Why Resident Feedback Is Key For Leasing, Living And Renewals

Why resident feedback is key for leasing, living and renewals with targeted, short-term pulse surveys and frequent check-ins. By Carla Alicea Grace Hill Every transformation begins with a few voices. In the multifamily industry, that voice belongs...
Management company awards rent-free holiday to residents fighting health issues, financial hardship and loss of loved ones.

Management Company Awards Rent-Free Holiday To Residents

Management company awards rent-free holiday to residents fighting health issues, financial hardship and loss of loved ones. By Paul Bergeron BH Management company has awarded 220 residents and households a rent-free holiday for this past December...
A major reason landlords haven’t adopted credit freezes more widely is outdated assumptions about cost and difficulty to change.

A Welcome Freeze for Landlords: Credit Freeze

A major reason landlords haven’t adopted credit freezes more widely is outdated assumptions about cost and difficulty to change. By Scot Aubrey With winter in full swing in parts of the country, many of us are...
The hidden cost of aging plumbing is something multifamily owners and operators need to know about before the next leak.

Aging Plumbing: What Multifamily Owners Need To Know

The hidden cost of aging plumbing is something multifamily owners and operators need to know about before the next leak. By Aaron Kirk Douglas Director of Market Intelligence HFO Investment Real Estate Failing plumbing systems can quietly drain...
2026 -a rental market reckoning year which will force operators to rebalance tech, transparency, and affordability for a value-driven renter.

Will 2026 Be A Reckoning Year for the Rental Market?

2026 will be a reckoning year for the rental market as the next 12 months will force rental property operators to rebalance tech, transparency, and affordability to meet a more cautious, value-driven renter. By Virginia...
Noisy tenants can be a real headache for landlords so here are some suggestions in 7 ways to handle noise complaints in rental housing

7 Ways To Handle Noise Complaints In Rental Housing

Noisy tenants can be a real headache for landlords so here are some suggestions in 7 ways to handle noise complaints in rental housing the right way. By James Durr If you are the landlord of...