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What Is The No. 1 Reason Renters Move?

Jobs in locations with strong economies are the main reason renters move, according to a survey of more than 10,000 renters from across the country.

Sydney Bennett, Senior Research Associate at Apartment List, said in an interview the company decided to do the research because, “We’re a rental platform. We’re kind of helping people move all the time, and we got curious. We wanted to talk to our renters and better understand when they’re making these moves.

“Moving to a new state, or even a new city across the state can be a big life change, and we wanted to know if they’re moving because they had a job offer there that kind of retracted them away from their current city? Or, if it was because they’re ready for a change, and they just kicked up and decided on a new city and started looking for jobs there,” Bennett said.

Jobs are the main reason renters move

What Is The No. 1 Reason Renters Move?

“Jobs are kind of the main driver of the places people want to move. Regardless if they picked it based on the location, or they got drawn by a specific job, is is places with strong economies that are where people are moving.

“I think one interesting finding is that a lot of these cities with fast-growing economies- but not what you think of as traditionally the strongest job markets – are where people are picking up and moving to. Maybe without a job already lined up. So, places like Phoenix, and San Antonio, and Las Vegas that have good job markets, but they also are cheaper than New York, San Francisco, and Los Angeles that may have jobs. But, but maybe not jobs that pay enough to afford the rent in those cities,” she said.

Renters move to stretch their money

So places like Phoenix and Las Vegas “we see renters moving because a lot of times people, especially people that might be in more low-wage or mid-wage jobs, decide to pick up and move to those places, even if they have a job where they live, because they can stretch their money further.

Commuting impact on renters move and prices

“We’ve done some other research around commutes as well,” Bennett said.

“I definitely think there’s a trade-off there” when people move to a new city.

“If they live in Phoenix, they can live 30 minutes from work. If they’re going to stay in LA, they’re going to commute an hour and a half, and maybe even still pay more. “And, so, I think there are definitely people where that commute affordability balance weighs in. People moving for jobs to the most expensive cities may have been recruited by companies there, she said.

“So they had a company recruit them. Or they found a job that happened to pay enough to make the move worth it. Maybe the company paid for their relocation. And so, those are the types of people who are willing to relocate to New York or San Francisco or Boston.

Renter moves planned earlier in the year take longer

 

Jobs Are The Main Reason Renters Move, Survey Says

 

“We can use our data to see when people start searching versus when people actually end up moving. What we do see is that, overall, people who start looking earlier in the year tend to take longer.

So, renters searching in January are more likely to spend a few months looking than someone who starts looking in June, and is trying to move right in that summer season.

So, there’s kind of a ramp-up to summer.

Good news for property managers as a mover is probably going to be a renter

The survey holds some good news for landlords and property managers.

“I think if you’re a property manager in one of these fast-growing places, it’s a good sign for you,” Bennett said.

“Most people moving to a new place end up renting, at least for a while, during that transition period. So, I think it’s a good sign if you have a healthy growing economy that people want to move to – not just because they have a job that drives them there.

“And, we also see that, in these places that have a lot of these location movers, they’re more likely to want to stay, which can also be a good thing if you’re a property manager. If you have less tenant turnover, people will maybe want to stick around for a couple years instead of moving every year.

“And so, you’re better able to pick an apartment in your budget if you know where you’ll be working, and in your right location.

“I think, if you were moving without a job, you might try and find somewhere to stay for a few weeks while you search, because if you get a job across town, you might want to live somewhere completely different. It’s hard to pick an apartment without knowing what your salary will be, and without knowing where you’ll live,” she said.

How did the renters move survey work?

“We surveyed renters, and then we whittled the pool down,” she said. “So, we looked at renters who are new to where they’re living.

“So, for example, if you grew up in Houston and you still live in Houston, we excluded that from our population. And then, we also removed any students, because looking at colleges is a very different process than jobs. You may go to a college somewhere you don’t want to live because of the school, or vice-versa,” she said.

Resources:

Making Moves: Why Some Renters Chase Jobs & Others Chase Locations

 

Methodology:

The online survey was conducted from last August through April of 2018 with responses from 10,000 renters. Homeowners or people living with their parents were excluded, along with college students.

About Sydney Bennett

Sydney is a Senior Research Associate at Apartment List, where she conducts research on economic trends in the housing market. Sydney previously worked on a U.S. Senate race in Nevada, and has a BA in Economics and Political Science from UC Santa Barbara.

About Apartment List

Apartment List is a fast-growing online apartment rental marketplace on a mission to make finding a home an easy and delightful process. The company currently has over four million units on the platform and has reached more than 66 million users in over 40 cities since launch.  Apartment List uses a business model that only charges properties for listings that have been rented.

 

Pet Friendly Companies Help Engage, Retain Employees

Employees at pet friendly companies are highly bonded to their job and more engaged in their work when employers offer pet-friendly benefits to workers, according to a new study.

The recent study by Nationwide Insurance and the Human Animal Bond Research Center shows more than three times as many employees at pet friendly workplaces report a positive working relationship with their boss and co-workers, significantly more than those in non-pet friendly environments.

The pet friendly companies study also shows

    • 90 percent of employees in pet friendly workplaces feel highly connected to their company’s mission.
    • They are fully engaged with their work.
    • They are willing to recommend their employer to others.
    • The plan to stay at the company for at least the next 12 months.

Pet friendly companies and workplaces are defined in the study as those that allows pets in the workplace (regularly or occasionally) and/or offers a pet friendly employee benefit, such as pet health insurance.

The study also shows that employees in pet friendly companies are more likely to stay with a company long term. The findings held true even among non-pet owners in both pet friendly and non-pet friendly workplaces.

Pet friendly companies engage, attract employees

“The results of the Nationwide/HABRI study clearly indicate a significantly higher level of employee engagement, retention, attraction and presentism among employees that work in pet friendly work environments,” Scott Liles, president and chief pet insurance officer for Nationwide, said in the release about the study.

“In consideration of the discernable cost of employee turnover, adding pet friendly benefits, such as allowing pets in the workplace or offering pet health insurance as a voluntary benefit, can provide significant savings to a company’s bottom line.”

“Pet owners increasingly think of their pets as members of the family,” Steven Feldman, executive director of HABRI, said in the release.

“When employers offer pet friendly benefits, it sends an important signal that the company cares about every member of the family, even the ones with four legs.”

With more than 700,000 insured pets, Nationwide is the first and largest provider of pet health insurance in the United States. Nearly half of all Fortune 500 companies, and more than 6,000 U.S. companies overall, offer Nationwide pet insurance as a voluntary employee benefit, according to the release.

 

Pet Friendly Companies Help Engage, Retain Employees

Resources:

Millennials are Picking Pets Over People

Pet insurance information from Nationwide

Human Animal Bond Research Institute

7 Questions Landlords Have About Pets and Pet-Friendly Apartments

Going to the Dogs: Profitable Pet-Friendly Amenities

Methodology

Nationwide and Human Animal Bond Research Institute (HABRI), a not for profit organization, commissioned Lieberman Research Worldwide (LRW) to conduct a 20-minute, online survey between December 15-21, 2017, among a sample of 2,002 U.S. full-time employees in businesses that have 100+ employees. Employees surveyed were between 18-64 years old, spent a majority of their time working in an office environment, and were not employed in a research-sensitive industry. Statistical confidence intervals are given throughout the study and are reported at the 95% and 99% confidence level. As a member of The Insights Association in good standing, LRW conducts all research in accordance with Market Research Standards and Guidelines

 

About Nationwide

Nationwide, a Fortune 100 company based in Columbus, Ohio, is one of the largest and strongest diversified insurance and financial services organizations in the U.S. and is rated A+ by both A.M. Best and Standard & Poor’s. The company provides a full range of insurance and financial services, including auto, commercial, homeowners, farm and life insurance; public and private sector retirement plans, annuities and mutual funds; banking and mortgages; excess & surplus, specialty and surety; pet, motorcycle and boat insurance.

 

Can You Legally Maintain A Marijuana-Free Workplace Around Your Rentals?

If marijuana is legal in your state, can you maintain a marijuana-free workplace around your rental properties? The Grace Hill training tip of the week focuses on some of the confusing issues around marijuana and rental properties.

By Ellen Clark

Landlords and property managers face confusing legal issues when it comes to marijuana use and their rental properties, especially in states where marijuana is legal.

Tenants using marijuana in your rental properties is one issue.

What about the employees and people you hire to work on and around your rentals when marijuana may be legal in your state?

It is important to know that no state law requires employers, including landlords and property managers, to tolerate on-the-job marijuana use.

Property managers can maintain a marijuana-free workplace

Landlords and property managers can legally maintain a drug and alcohol-free workplace and implement policies prohibiting the use of marijuana by employees and prospective employees.

Thirty states plus the District of Columbia have legalized marijuana either for recreational or medicinal uses. This conflict between federal and state law may create confusion in the workplace.

Marijuana possession is illegal under federal law. Pursuant to the Controlled Substances Act, it is classified as a Schedule I substance, which is defined as drugs with no currently accepted medical use and a high potential for abuse. According to the Office of National Drug Control Policy, marijuana is the most commonly used illicit drug in the United States.

Marijuana use can take many forms

One thing to keep in mind is that the passage of new laws in some states means that it is much easier for people to buy marijuana and in many different forms.

Instead of smoking, some people are using oils and creams as well as eating marijuana-laced products such as candies and brownies (known as edibles).

This can cause problems as it can be difficult to know if someone is eating a regular brownie or a marijuana-laced brownie. And you may need to be more aware of changes in behavior and performance, which could be indicators of marijuana use.

Like other drugs, marijuana affects different people in different ways. This can depend on size, weight, and personality, as well as the amount consumed and their environment.

Behaviors landlords property managers should look for in the rental workplace

    • Short-term memory problems
    • Loss of concentration
    • Decreases in reaction time and alertness
    • Difficulty learning new skills

What does this mean for you as a landlord or property manager?

    • Review, maintain and enforce consistent and clear drug, alcohol and marijuana-free workplace policies. If you think a worker’s behavior might be an indication of substance abuse, follow your company’s policies and procedures for addressing the situation.
    • It’s important to remember, however, that not all performance problems in the workplace are a result of substance abuse. There could be other causes for changes in behavior. Try not to jump to conclusions.
    • If you believe you have a substance abuse problem, talk to your supervisor, and seek counseling and rehabilitation if necessary.
    • Pay particular attention to your company’s policies on drug testing. In most states, employers can still choose to test employees for marijuana use, even if the use occurred legally outside of the workplace.
    •  It remains an employer’s right to enforce a drug-free and marijuana-free workplace at their rental properties.

Most people want to feel healthy, safe, and productive at work.

Knowing your role in reducing substance abuse can improve the health and well-being of everyone in your workplace.

Read Ellen’s full blog post here.

Resources:

Recent Grace Hill training tips you may have missed:

7 Ways To Stay Out Of Trouble When Checking Criminal History

5 Ways To Protect Applicants, Residents And Employees From Sexual Harassment

Do You Have A Smoke-Free Policy That Adequately Protects Residents?

How To Handle Suspicious Documentation For Assistance Animals

How A No Pet Policy Can Be Discriminatory

Property Management Cyberattack Risks Overlooked, Underestimated

Do You Know How To Respond To a Sexual Harassment Complaint?

Have You Reviewed Your Criminal Background Checks Policy Lately?

Multifamily Managers And Marijuana: Caught In A Pot Crossfire

Fair Housing Discrimination Against Someone You’ve Never Talked To?

About the author:

Ellen Clark is the Director of Assessment at Grace Hill.  Her work has spanned the entire learner lifecycle, from elementary school through professional education. She spent over 10 years working with K12 Inc.’s network of online charter schools – measuring learning, developing learning improvement plans using evidence-based strategies, and conducting learning studies. Later, at Kaplan Inc., she worked in the vocational education and job training divisions, improving online, blended and face-to-face training programs, and working directly with business leadership and trainers to improve learner outcomes and job performance. Ellen lives and works in Maryland, where she was born and raised.

About Grace Hill

For nearly two decades, Grace Hill has been developing best-in-class online training courseware and administration solely for the Property Management Industry, designed to help people, teams and companies improve performance and reduce risk.

 

 

 

Landlords To Pay $6,000 To Settle Assistance Animal HUD Complaint

Ultimate guide to assistance animals in rental property

A landlord who told a woman with an assistance animal she could not rent an apartment because there was a no-pet policy due to new hardwood floors, has settled a discrimination complaint with the U.S. Department of Housing and Urban Development (HUD).

HUD said in a release the conciliation agreement was between Delta House Investments, LLC in Reno, Nevada, and Premier Realty, Inc., of Carson City, Nevada, and a prospective tenant to resolve allegations that they denied the applicant’s request to have an assistance animal.

Under the terms of the agreement, respondents will pay the woman $6,000 and obtain fair housing training and adopt reasonable accommodation policies that assess requests on a timely basis and maintain records related to such requests.

“The agreement is the result of a complaint a woman filed with HUD alleging that Delta House Investments and Premier Realty denied her request to keep an assistance animal in the apartment she was attempting to rent, even though she provided documentation from her doctor attesting to her need for the animal due to her disability

“According to the woman’s complaint, the leasing agent told her that the owner did not allow pets because the floors had been recently upgraded to hardwood. After that interaction, the woman did not pursue the rental,” according to the release.

“Forcing persons with disabilities to live without the assistance animals they depend on denies them the opportunity to fully enjoy their home,” Anna María Farías, HUD Assistant Secretary for Fair Housing and Equal Opportunity, said in the release.

“This case was resolved quickly and represents our continued commitment to protecting the rights of persons who require such accommodations and ensuring that housing providers meet their obligation to comply with the nation’s fair housing laws.”

Assistance animal discrimination and disability

Disability is the most common basis of fair housing complaint filed with HUD and its partner agencies. Last year alone, HUD and its partners considered over 4,900 disability-related complaints, or more than 58 percent of all fair housing complaints that were filed.

HUD writes in the notice that, “An assistant animal is not a pet. It is an animal that works, provides assistance or performs tasks for the benefit of a person with a disability, or provides emotional support that alleviates one or more identified symptoms or effects of a person’s disability. Assistance animals perform many disability-related functions, including but not limited to, guiding individuals who are blind or have low vision, alerting individuals who are deaf or hard of hearing to sounds, providing protection or rescue assistance, pulling a wheelchair, fetching items, alerting persons to impending seizures, or providing emotional support to persons with disabilities who have a disability-related need for such support. For purposes of reasonable accommodation requests, neither the FHAct nor Section 504 requires an assistance animal to be individually trained or certified.”

“Housing providers are to evaluate a request for a reasonable accommodation to possess an assistance animal in a dwelling using the general principles applicable to all reasonable accommodation requests. After receiving such a request, the housing provider must consider the following:

    • Does the person seeking to use and live with the animal have a disability — i.e., a physical or mental impairment that substantially limits one or more major life activities?
    • Does the person making the request have a disability-related need for an assistance animal? In other words, does the animal work, provide assistance, perform tasks or services for the benefit of a person with a disability, or provide emotional support that alleviates one or more of the identified symptoms of a person’s existing disability?

If the answer to those two questions is “yes,” then the housing provider is to modify or provide an exception to a “no pets” policy.

More on pet discrimination and pet-friendly apartments

Read the full document, “Service Animals and Assistance Animals for People with Disabilities in Housing” here.

For more information, read our story 7 Questions Landlords Have About Pets and Pet-Friendly Apartments.

You can also download our eBook here, The Landlord’s Free Guide To Pets And Pet-Friendly Apartments.

Resources:

HUD approves agreement between Nevada real estate companies and applicant resolving claims of disability discrimination

Conciliation agreement

Landlord To Pay $20,000 To Settle Pet Discrimination Case

 

Rent Bidding Company Sues Seattle Over Ordinance Banning Bidding

rent bidding

A startup company that connects landlords and renters through a rent bidding system on its website has sued the City of Seattle in federal court over a city moratorium that bans rent bidding.

The lawsuit was filed in U.S. District Court for the Western District of Washington by Rentberry, a San Francisco startup. The suit was filed suit through the Pacific Legal Foundation arguing the city moratorium prohibits free speech rights of Rentberry, as well as the landlords and renters who would like to use such sites to communicate.

“The explicit purpose of the moratorium is to suspend all rent-bidding services while the city investigates if they comply with the first-in-time rule and other city regulations,” according to a release from the Pacific Legal Foundation.

“The city also wants to study the possible effects of these services on the housing market before allowing landlords and renters to use them. The ordinance allows the city council to extend the moratorium for another year if city officials request more time to complete the study.

“Thanks to the moratorium, Seattle renters and landlords cannot use this cost-effective means of meeting housing needs,” the PLF said in the release.

Rent bidding like eBay for apartments

“We basically offer the same type of market-based pricing as eBay, only in the rental markets, Rentberry CEO and co-founder Alex Lubinsky said in a release. “Restricting Rentberry really just hurts tenants and landlords, promotes under-the-table bidding wars, and at the end of the day leaves even fewer housing options which are more expensive. This is not something I think the government of Seattle wants.”

The mayor signed the ordinance on March 30 after the Seattle City Council in an 8-0 vote put a moratorium on the use of rent bidding apps for rental housing in Seattle until the council could study the impact of the technology.

“Innovation in technology has been a key component of what makes Seattle such a great city, adding to our economic diversity. At the same time, we must have the opportunity to learn about new platforms, such as these ‘rent bidding’ platforms, and ensure that they live up to the equity and housing access values of our city,” Councilmember Teresa Mosqueda said in the release at the time the moratorium was passed.

Mosqueda’s legislation puts a one-year moratorium on the technology’s operation in Seattle while the City’s Office of Housing, in conjunction with Office of Civil Rights and Department of Construction and Inspections, evaluates the potential impacts of the rent auctioning applications, specifically how they abide by equitable access to housing laws

As a result, Rentberry “has abandoned plans to expand in Seattle, depriving the city of this innovative, cost-effective way to establish and maintain landlord-tenant relationships,” the company said in a release.

According to the lawsuit, “Rentberry facilitates communications between landlords and renters regarding lease terms, including rent, deposits, and lease duration, through its online bidding process.

“Rentberry’s bidding platform is designed to facilitate communication of price information in real time, to ensure that landlords price their properties optimally in both hot and slow markets, while potential tenants enjoy complete visibility on competing offers and the ability to seamlessly negotiate rental terms online.

“As well as lease terms, including rent, deposits, and lease duration, Rentberry also facilitates communication on a wide variety of topics related to housing between landlords and renters regarding maintenance requests, housing references, search engine functions, and reviews. Many of these communications do not propose a commercial transaction,” according to the lawsuit.

Rentberry has said in a release that, “One of the revolutionary blockchain technologies the team is working on this year is the Rentberry Auctioning Technology. The Auctioning Technology’s core purpose is to ensure that landlords price their properties optimally in both hot and slow markets, while potential tenants are afforded complete visibility on competing offers and offered the ability to seamlessly negotiate rental terms online. It acts as a pricing oracle that allows tenants to bid, sign legal rental documents, and settle payments using BERRY tokens, all in one place.

 

Stick To The Facts In Documentation At Your Property

documentation at your property training tip from Grace Hill

When dealing with accusations of discrimination, documentation at your property is key. The Grace Hill training tip of the week focuses on documentation and what you need to know.

By Ellen Clark

Documentation is extremely important when dealing with accusations of discrimination. Should you or your community ever be accused of discrimination, you must be able to defend your decisions, policies, and practices, as well as demonstrate that all persons were treated equally regardless of membership in one of the protected classes. Accordingly, your documentation should offer a full accounting of facts, including events and actions that were taken, all people involved, and specific dates and times.

As you document, it is important to be mindful of what you write. Even a well-intentioned note you jotted down to jog your memory or that you thought might help you provide more personalized customer service could be problematic. Remember, discrimination doesn’t have to be intentional for it to be illegal.

When filling out any type of documentation used at your property:

    • Do not include physical descriptions of customers, such as straight hair, or dark skin.
    • Do not include references to things that may be related to national origins, such as strong accent.
    • Do not include references to things that may be related to a resident’s disability, such as uses a wheelchair or doesn’t hear very well.
    • Do not include descriptions of family, such as small children, or twin daughters, or new baby.

If you find yourself writing something that would identify your customer as a member of a protected class, think again. The seven classes currently protected by the federal Fair Housing Act are race, color, national origin, race, religion, sex, disability status, and familial status.

Some states, cities, and municipalities have expanded fair housing protection to include additional protected classes such as sexual orientation, ancestry, marital status, age, source of income, or military status. While it’s important to know if there are additional protected classes in your area, it should not change your policies and practices. All persons should be treated fairly and equally.

A good rule of thumb for documentation is “just the facts.” Avoid documenting any opinion or observation that is not a fact of the situation at hand. Omit unnecessary references and notes, and just stick to the facts.

Read Ellen’s full blog post here.

Resources:

Recent Grace Hill training tips you may have missed:

4 Ways To Avoid Tenant Screening Pitfalls With Applicants 

About the author:

Ellen Clark is the Director of Assessment at Grace Hill.  Her work has spanned the entire learner lifecycle, from elementary school through professional education. She spent over 10 years working with K12 Inc.’s network of online charter schools – measuring learning, developing learning improvement plans using evidence-based strategies, and conducting learning studies. Later, at Kaplan Inc., she worked in the vocational education and job training divisions, improving online, blended and face-to-face training programs, and working directly with business leadership and trainers to improve learner outcomes and job performance. Ellen lives and works in Maryland, where she was born and raised.

About Grace Hill

For nearly two decades, Grace Hill has been developing best-in-class online training courseware and administration solely for the Property Management Industry, designed to help people, teams and companies improve performance and reduce risk.

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7 Drivers Affecting Multifamily Growth Going Forward

The drivers affecting multifamily growth in the next two to five years involve several issues that were discussed by leading experts from Yardi Matrix in a recent webinar.

The Yardi Matrix 2018 U.S. Multi-Family Market Update was presented by  Jack Kern, Director of Research and Jeff Adler, Vice-President of Yardi Matrix, who discussed what they see upcoming in the multifamily market in the next few years.

“The apartment markets are not in bad shape but localized. If you are an asset manager, what is your key issue going to be? Adler said. Some of his key takeways about multifamily growth from the webinar which can be downloaded here.

    • The domestic economy is strong and accelerating, as wages are rising steadily and the labor market is very tight.
    • Inflation has shown signs of increasing, which will allow the Fed to increase short-term rates. It will also allow longer term rates to drift upward without an immediate inversion of the yield curve.
    • Demand for multifamily units remains strong, although the strongest demand is emerging in secondary markets with lower costs of living. Job growth is faster in secondary markets than primary markets.
    • Tech hubs are emerging in formerly non-tech metros, as well as often overlooked metros.
    • A few markets may be on the brink of short-term over supply in the next 18-24 months.

“Where’s the new supply coming?  How shielded are you from new supply pressures?  What are you going to do at the site level to get your costs down, your sites buttoned up to be able absorb this influx?  If you’re an operations manager you’ve got to be at the top of your game, particularly in places where a lot of the supply is coming because you’re going to be challenged.

When it comes to multifamily growth the market “really faces an increasing set of crosswinds,” Adler said on the webinar. ”The demand picture in jobs and population is really good but it’s shifting to lower cost cities and the home ownership rate I think is, and will continue, to gradually rise.”

7 Drivers Affecting Multifamily Growth Going Forward

The drivers affecting multifamily growth involve a lot of discussion on the analysis of overflow out of gateway cities and into secondary cities, Adler said.

    • The economy is accelerating
    • Tightening labor market
    • Multifamily facing crosswinds
    • Development capital is available
    • Overflow from gateway cities to secondary and tertiary cities
    • Development of intellectual capital hubs
    • Lack of business culture and rent control

The economy is accelerating

“The U.S. economy is in very good shape,” Adler said. “Gross domestic product (GDP), employment is up, and growth is actually accelerating. You see that obviously, in pressures in the labor market as well as in the market for money, such as interest rates. Oil prices are up, $70 a barrel. I think they could even get to 80-ish, which is kind of a different call for me, but only for about 18-24 months, then there’s a supply response, it kind of comes back down.”

Kern added, “The economy was pretty strong, and we were thinking oil prices were contributing to it, especially in the industrial base.Now, we’re at $80 and the economy is really strong and getting stronger.”

Adler added, “You see it happening in Houston and in oil-related cities. Occupancies are up. Wages are rising 2.5%. The labor market is really tight and people are being pulled off the sidelines. Inflation is rising at 2-ish but I don’t see it going the 2.5. Short-term rates are up. I would very much watch the yield curve, very much so,” Adler said.

Labor market is tightening

“Wage pressures are increasing. Unemployment is down at 3.9%. Pressures are increasing and I would tell you that in fact the wage improvements of the younger workforce is actually higher than what we’re seeing in the headline numbers because we have retiring boomers,” Adler said.

“That’s basically dampening the effect of what’s actually occurring. We’re able to have good times longer because if you were just looking at 4-5% wage growth, you’d throw a lot of alarm bells off. The demographics are actually helping us to keep this expansion going, so it’s kind of good news.

“Then we see it all over the economy that there are labor shortages in certain places among certain trades, particularly at lower end less educated roles, which is actually helping that earning group get some wage growth back.

“Labor force participation has stopped declining,” Adler said.

“It has started somewhat rising and the same thing for productivity. This is a rolling six-year average so it’s at 0.7% but again it’s moving up, which is again, positive trends for overall economic growth and productivity growth at 1.3.

“The key issue we’re going to have to watch here is the fact that population growth overall isn’t increasing because of lack immigration. The labor force participation will see a somewhat positive. It’s really going to come down to productivity.”

Multifamily growth facing crosswinds

“The multifamily market really faces an increasing set of crosswinds,” Adler said.

“The demand picture in jobs and population is really good but it’s shifting to lower cost cities and the home ownership rate I think is and will continue to gradually rise.

“Our take on this is about 10 basis points a year in the secondary cities and that’s a little bit of a headwind. Financing costs are up. Bottom line, if you’re in the multifamily business, you’ve really got to focus where your NOI increase outruns the increased cost of debt,” he said.

“There are a handful of markets that are at risk of multifamily growth oversupply or the next two years, not so much in the next five. We’ve laid them out:

    • Denver
    • Seattle
    • Charlotte
    • Dallas
    • Phoenix
    • Miami

When it comes to multifamily growth, these cities are in for “a little bit of a rough ride,” he said.

Kern added, “I think on our last call we felt that the supply was coming but it wasn’t fully evident just yet. Now, it seems like it’s much more evident.”

“I kind of view this as this is an 18- to 24-month kind of thing. There’s stuff that has to get absorbed, there’s new stuff that’s coming that has to get absorbed,” Adler said. “It has to get re-stabilized. You’re talking about a good two years, a good two years of riding this stuff out. It is very localized in where it’s coming. They’re beautiful buildings. It is going to be great for the economy overall and the country overall. These are revitalized downtowns. But if you’re owner of existing assets, you’re going to struggle. You have to focus on cutting your costs.”

“Overall when you look at it on a market level, I think ‘Hey, with the exception of five of six cities, that’s not so bad.’ However, I do expect the ride to be rocky and we’re seeing this now and I think we’ll continue that,” Adler said.

Development capital is available and sharpshooters game

“Multifamily capital is abundant, both equity and debt and the cap rates are steady, which means the spreads are compressing,” Adler said.

“The new supply deliveries are absolutely weighing down on the market and very tightly submarkets within those.  The level of new supply is flattening.

“The discussions I’ve had with a lot of market participants and financiers is that development capital is there,” Adler said.

“It’s now at the point of whether the developers themselves want to take on the squeeze of increasing construction costs and decreasing rents and whether they’re going to build just for fees and keep themselves in business. My view is as long as the capital is there, stuff is going to continue to get built. It doesn’t appear as if there’s a drop off in 2019 but more of a leveling at 280,000 to 300,000 a unit. The key issue is it’s new supply. This is with or without a mild recession. You just run it out and if you want to make money in this business, you’re going be focusing on places where the supply isn’t, that’s pretty much it. That becomes a sharpshooter’s game,” Adler said.

“As an investment officer, it’s about being a sharpshooter, finding the places that there’s a lot of capital to deploy. Everyone I have spoken to, almost bar none, has a lot of money to put out. The question is, how do they put the money out without shooting themselves in the foot?

“They don’t want to come back with having these bad investment decisions. You’ve got to dig harder, you’ve got to dig deeper, and you’ve got to focus on where the supply isn’t and where places have intellectual capital and where there’s creative work going on,” Adler said.

7 drivers of multifamily growth

Secondary cities and intellectual capital hubs

“We took the Amazon 20 as a jumping off point and we added a couple of other markets to round out this notion,” Adler said. “Then we began looking at that approach.

“You’re trying to achieve very high quality at less cost. The question is how much less and how much you want to play? You can see that as an investor, this is an interesting way of thinking about this because it’s based upon at what stage do you want to enter into a city in its development as a tech hub in terms of the quality of the labor and the cost of labor?

“Then as an investor, you can look and say aha, if I think about where I want to play, either high quality at moderate cost is Salt Lake, Orlando, Minneapolis, Sacramento, Phoenix or do I want to really throw the dice and go off of Indianapolis, Pittsburgh, or Detroit where it’s very low cost, very high quality, but maybe perhaps underappreciated. It may take a little more of a longer timeframe to come to fruition.

“The longer an expansion runs out, the better the returns to secondary cities are. But, you do need to understand that if you’re in a secondary city, you’re going to see a sharper correction in values and you need to make sure you’re not caught in a liquidity trap in that moment.

Development of intellectual capital hubs

“When I think about cities, you really think about it in four quadrants.

    • Public and private partnerships that bring things together
    • A business friendly environment
    • A community and amenities that attract talent particularly creative, artistic and STEM (science, technology, engineering and math)
    • An educated workforce.

“The tech hubs are emerging in both formerly non-tech metros and traditionally overlooked cities,” Adler said.

“ It’s really about the development of intellectual capital hubs and the cost advantages associated with them as jobs and companies move those jobs to places that have a lower cost of living. The longer this expansion goes on, the more established that infrastructure becomes.

“I think the tax reform will only accelerate this. The good news for investors is that this is a slow pitch and you really have an opportunity to decide at what stage of development, with multiple points of entry, you want to play in one of these emerging hubs and so it does take some time.

“One thing we noticed in our 27-year study is that property values in the secondary markets are more volatile. No question about it. So your capital structure has to be prepared for that level of potential volatility in a downturn. But with that, actually returns are actually better in secondary cities than primary cities.

“The development of a tech city takes time. Maybe, you could argue, that time will be compressed because the playbook is now quite well known and it is quite well known.

“But for Austin, it took a long time for the infrastructure, the tech infrastructure to coalesce before suddenly it went crazy right before the GFC and it has really taken off since then. That allows you as an investor to basically have multiple different entry points.

Some cities a surprise for multifamily growth

“Some cities that quite frankly surprised me when we were doing this work.

“I had never thought about Phoenix as a high tech city. And yet, Arizona has become, because of regulatory environment, a center of autonomous vehicles. Notwithstanding the tragedy that occurred with the fatality there, that is a step back, but it’s a step back but not a knockout blow. It’ll come back. I also found really interesting this whole notion of the autonomous trucks, which I think is really going to take off. All of that is happening in Phoenix as well as advanced manufacturing. There are clusters in Phoenix that you just never thought Phoenix was a high tech city and yet, around Tempe and other areas of technological talent, things are happening,” Adler said.

7 Drivers Affecting Multifamily Growth Going Forward

“Inside of our service, Yardi Matrix, you can drill into this and visualize the cities and drill further into micro markets,” he said.

Lack of business culture, rent control and whackadoodle responses

Adler said it is unfortunate that rent control has become an issue. “You’re seeing this obviously in California with Costa Hawkins, the proposed repeal of a law that would enable localities to put local rent control in place – it’s unfortunate.

“But you have pressures that have built, particularly in California where there has been job growth, there’s been wealth creation because of intellectual capital, and there has been a very restrictive ability to build, both in northern California and in southern California.

“The political culture being what it is, rather than look at free market approaches to resolving these issues, it is ‘Let’s go blame those dirty capitalists.’

It can for a short time benefit people in place. It is in the long run horrific from a creation and balancing of a functioning effective marketplace. I have spoken to a lot of people about Costa Hawkins and I’ve been in California and talked to a lot of people in and out of the industry. If there is a chance for it not to succeed, it’s only because single family rentals are included. But I would say it’s a 50-50 thing, I’ve heard people say 60-40 either way. It’s even money. In the Wall Street Journal, there was an article by Laura Kusisto about a bunch of folks in Santa Monica, landlords just selling out and moving to Las Vegas.

“The question is, ‘How do localities respond to economic growth’ and the concentration of wealth. Unfortunately, if you don’t have a positive business culture, a positive business climate, you get these whackadoodle responses,” Adler said. He cited the Seattle tax that was imposed on the top companies of $275 a person that they employ, “which again, was kind of whackadoodle. That’s why business climate and long-term business climate is so important.”

“Seattle had been just rocking in terms of growth and a great tech hub. That change in business climate took a little bit of the bloom off the rose. No one is going to leave and the sky isn’t falling but it’s a chip away at what had been a very pro-growth environment and had been really rewarded in an expansion in their economy,” Adler said.

Summary multifamily growth

Adler said in his multifamily growth summary that if you are not in the right places “where NOI growth is outdistancing the movement in cost capital, you could be exposed to value headwinds, let’s put it that way.”

He added 5 things to watch for that would indicate a recession is coming:

    • Hourly earnings growth goes from 2.5% to 4%
    • Cyclical sector share of GDP goes from 24%  to 28% of GDP
    • GDP deflator goes from less than 2% to 2.5%
    • Operating capacity utilization rate  goes from 76% to 80%
    • The yield curve inverts – 10-year treasury less than fed funds rate

“I don’t see any of things happening yet,” Adler said.

“We’re at a stage of the real estate cycle where it truly is a sharpshooter’s game. That we’re looking for places where intellectual capital is developed or emerging, where you can have a good entry point, and where you’re basically attempting in the short to medium term to be insulated from supply.

“If you’re in the path of supply and you can’t avoid it, just get prepared, get your cost structure under control, get your operations tight, particularly as an asset or property manager, and basically ride it through.

“I think if you were looking for lessons, you would probably go to the folks in Washington, DC who have been through this sort of cycle for a number of years and have worked on ways to survive through that cycle.

“I think the multifamily asset class is a great place to be. I think every market goes through challenges and evolutions and I think multifamily will continue to do it. It is a great market to be in but at this stage, you’ve got to know where to put your capital. That means you’re going to have to dig harder and dig deeper in order to uncover opportunities,” he said.

Download the full webinar and slides here.

Contacts:

Jeff Adler: Vice President & General Manager, YardiMatrix, [email protected], 1-800-866-1124 x2403

Jack Kern: Director of Research and Publications, YardiMatrix, [email protected], 1-800-866-1124 x2444

Phoenix’s Strong Tailwind For Multifamily Growth

Man Awarded $20 Million After Fall Through Portland Apartment Walkway

A jury has found a Portland apartment complex failed to make proper repairs to a walkway and awarded $20 million to a man who fell through the Portland apartment walkway, according to reports.

The man, Robert Trebelhorn, plunged waist-deep into a rotting, second-story walkway in February 2016, according to the lawsuit. He tore the meniscus in his knee, causing ongoing pain and therapy even after he underwent surgery.

Trebelhorn filed suit against Wimbledon Square Apartments and its parent company Prime Group, a Los Angeles-based real estate firm, after construction crews discovered serious dry rot and cracking concrete in the walkway.

His attorneys Jason and Greg Kafoury said Prime Group refused to make repairs for at least a decade.

“[Prime Group] was not just not fixing things, it was actively covering up rotten wood by painting over it,” Jason Kafoury told katu.com. “They were giving an illusion of safety, when in reality, they were just trying to make tenants think it was safe.”

Landlords need to get the message about repairs

“We’re going to attempt to get national media attention so landlords across the country get the message that they need to make situations safe for their tenants,”  Kafoury said according to Williamette Week.

The attorneys said that after at least a decade of deferred maintenance, the owners of the Wimbledon Square apartments refused to spend about $750,000 to $1 million to repair the walkway and other deteriorating stairways, balconies and walkways at the 600-unit complex.

Instead, the owners, Los Angeles-based Prime Group, approved spending about $250,000 on the problem, the attorneys said.

Portland apartment walkway given appearance of safety

The management also had a history of telling maintenance workers to paint over rotting wood that supported the walkways and to apply a thin veneer of concrete over cracking walkways or stairs to give them the appearance of safety, Trebelhorn’s attorneys said.

“It was bubble-gum fixes — bubble gum and tape — and that’s how it was for years at this place,” Portland attorney Jason Kafoury told a Multnomah County Circuit Court jury, according to OregonLive.com.

During the trial, Prime Group’s Portland attorney, Matthew Casey, contended that this was a case about a man who injured his leg and not an example of some “evil intent” by the complex’s owners to hurt people.

“We agree that this event happened,” Casey said. “We’re sorry that it happened, and we’re taking responsibility that it happened.”

Attorneys for Trebelhorn said property management and apartment employee testimony was key.

“We had four former employees who had the courage to come into the courtroom and tell the truth,” Jason Kafoury said according to katu.com. “All of them said that Prime Group had serious rot issues for over a decade and would not send the money to make the place safe.”

The attorney pointed to a July 2014 email between the apartments’ then-property manager and the former head of capital investments.

The property manager wrote, “I think it’s important that if it comes up, we inform ownership of the severe dry rot we have continuing at [Wimbledown Square Gardens and Wimbledon Gardens].”

The Wimbledon Square Portland apartments cover multiple blocks and 72 buildings, with a street address of 2837 S.E. Colt Drive — just north of the Crystal Springs Rhododendron Garden.

Resources:

Portland jury awards $20 million in ‘reprehensible’ landlord case

Jury sides with tenant in $20 million lawsuit against landlord over fall, safety hazards

Man awarded $20 million after fall through walkway at SE Portland apartment

Portland Jury Awards More Than $20 Million For California-Based Landlord’s Failure to Make Repairs

 

Portland City Commissioner Seeks To Regulate Tenant Screening

Portland City Commissioner Chloe Eudaly is seeking to regulate tenant screening by following a similar path to Seattle’s first-in-time ordinance and require Portland landlords to take a first-come, first-served approach to tenants, according to reports.

Eudaly’s proposal is similar to one passed by the Seattle City Council, called first-in-time. That ordinance was struck down in April by King County Superior Court Judge, Suzanne Parisien, who said in her ruling that “choosing a tenant is a fundamental attribute of property ownership.”

Willamette Week first reported that  Eudaly is working on a measure to require landlords to rent to tenants on a first-come, first-served basis.

“There is so much subjectivity. Housing access relies exclusively on landlords’ feelings about a tenant,” Eudaly policy director Jamey Duhamel told Willamette Week. “The goal is to create clear channels to access housing of choice for all renters that are consistent, fair and equitable.”

“This policy needs the input of the community at large, and I’m willing to spend as much time as needed with any organization that wants to engage on this policy and provide direct and honest feedback about how it would work in real life,” Duhamel told Willamette Week.

 

Duhamel said that alternatives will be discussed during a series of workshops planned on the proposal in May.

“We are currently workshopping alternatives to first-come first-serve that may accomplish the same goals, but in reality many landlords do this now anyway as best practice. We will see if something else arises,” Duhamel told the newspaper.

According to northwest apartment investor blog, she plans to propose standardized tenant screening criteria based on a point system, which would score tenants based on credit, criminal, and housing history. If prospective tenants score above a 5 using the new system, landlords would be prohibited from denying their application. If they do not score above a 5, tenants would be given a 24-hour window to provide documentation of “offsetting considerations” that could potentially raise their score. Eudaly is also proposing to link the new tenant screening process with security deposit reform.

Resources:

 

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Reasonable Accommodation vs. Modification And Who Pays?

When a potential tenant asks for a reasonable accommodation or a modification for your apartments, do you know the difference? The Grace Hill training tip of the week focuses on reasonable accommodation vs modification and what you need to know.

By Ellen Clark

Knowing the difference between an accommodation and a modification when you get a request from a tenant is important.

    • Reasonable accommodations are changes in rules, policies, practices, or services so that a person with a disability has an equal opportunity to use and enjoy a dwelling unit or common space.
    • reasonable modification is a structural modification that is made to allow people with disabilities the full enjoyment of dwelling units and related facilities.

55% of discrimination complaints involve people with disabilities

According to The Case for Fair Housing: 2017 Fair Housing Trends Report by the National Fair Housing Alliance, nearly 55% of all reported housing discrimination complaints in 2016 involved discrimination against people with disabilities

This statistic is a reminder of how important it is to handle reasonable accommodation and modification requests properly.

“One type of disability discrimination prohibited by the Fair Housing Act is the refusal to make reasonable accommodations in rules, policies, practices, or services when such accommodations are necessary to afford a person with a disability the equal opportunity to use and enjoy a dwelling,” according to HUD.

“The Fair Housing Act’s protection against disability discrimination covers not only tenants and home seekers with disabilities but also buyers and renters without disabilities who live or are associated with individuals with disabilities.

“The Act also prohibits housing providers from refusing residency to persons with disabilities, or placing conditions on their residency, because they require reasonable accommodations.  Since rules, policies, practices, and services may have a different effect on persons with disabilities than on others, treating persons with disabilities exactly the same as others will sometimes deny them an equal opportunity to use and enjoy a dwelling,” according to HUD.

Examples of an accommodation vs a modification

Some examples of reasonable accommodations are changes in rules, policies, practices, or services so that a person with a disability has an equal opportunity to use and enjoy a dwelling unit or common space such as:

    • Allowing a resident who is blind to have a seeing eye dog when the policy is “no pets allowed”
    • Reserving a parking space close to a resident’s apartment when the parking policy is “first-come first-served”
    • Waiving guest fees for a resident with a disability who requires a live-in nurse

Some examples of a reasonable modification is a structural modification that is made to allow people with disabilities the full enjoyment of dwelling units and related facilities such as:

    • Installing grab bars in bathrooms
    • Installing visual doorbells or fire alarms
    • Lowering kitchen cabinets

Who is responsible for the cost of an accommodation vs a modification?

The housing provider is typically responsible for costs associated with accommodations.

However, the person with a disability is typically responsible for the cost of a modification (though not, for example, in cases where the housing provider receives federal financial assistance).

If modifications to a dwelling unit will interfere with the next resident’s use, the person with a disability is responsible for returning the apartment to its original condition before moving out. The person with a disability cannot be required to restore modifications to common areas or the exterior of the apartment home.

What does “reasonable” mean in an accommodation vs a modification?

    • It must not cause an excessive financial or administrative burden to the housing provider
    • It must not cause a basic change to the nature of the housing programs available
    • It must not cause harm or damage to others
    • It must be technically possible.

Summary of accommodation vs. modification

You do not have to provide a requested accommodation or modification when it does not meet the above standards for what is considered reasonable.  However, you should try to find an alternative that might help your customer.

Read Ellen’s full blog post here.

 Resources:

Reasonable Accommodations Under The Fair Housing Act

About the author:

Ellen Clark is the Director of Assessment at Grace Hill.  Her work has spanned the entire learner lifecycle, from elementary school through professional education. She spent over 10 years working with K12 Inc.’s network of online charter schools – measuring learning, developing learning improvement plans using evidence-based strategies, and conducting learning studies. Later, at Kaplan Inc., she worked in the vocational education and job training divisions, improving online, blended and face-to-face training programs, and working directly with business leadership and trainers to improve learner outcomes and job performance. Ellen lives and works in Maryland, where she was born and raised.

About Grace Hill

For nearly two decades, Grace Hill has been developing best-in-class online training courseware and administration solely for the Property Management Industry, designed to help people, teams and companies improve performance and reduce risk.

Photo credit gpetric via istockphoto.com

 

accommodation vs modification in rental housing