Management & Maintenance

This department of Rental Housing Journal is your source for property management and maintenance information. Whether you’re an independent landlord, portfolio manager, on-site community manager, leasing agent or apartment maintenance professional, the site is dedicated to bringing tips, best practices and information to help make your job easier and keep you up to date and educated.

What happens when a renter sends a notice of lease termination is the question this week from a landlord who is wondering what to do now

Renter Has Sent Notice of Lease Termination – Now What?

What happens when a renter sends a notice of lease termination is the question this week for Ask Landlord Hank. Remember Hank is not an attorney and he is not offering legal advice. If...
Why a focus on client satisfaction - keeping clients happy- in multifamily can be a key to successful and profitable management.

How Focusing on Client Satisfaction Pays Off

Why a focus on client satisfaction - keeping clients happy - especially when it comes to maintenance in multifamily can be a key to successful and profitable management. By Paul Bergeron The wake-up call came when...
With multifamily technology (proptech) increasingly integrating into the sector, owners, and property managers have training challenges.

Driving Performance Through Multifamily Technology

With new multifamily technology (proptech) increasingly integrating into the sector, owners, operators and property managers are encountering a variety of challenges. By Julia Crawford In multifamily training and development, there is an unprecedented and widening gap...
4 Tenant-Screening Mistakes that Could Cost You Thousands

4 Tenant-Screening Mistakes that Could Cost You Thousands

Tenant screening is one of the most important steps you can take to protect your investment so here are four tenant screening mistakes that could cost you. By Nancy Abrams Many landlords still fall into common...
Setting up a process for vendor relationships in multifamily such as a preferred vendor program can strengthen business relationships.

Proper Processes for Vendor Relationships Strengthen Business

Setting up a process for vendor relationships in multifamily, such as a preferred vendor program ,can strengthen business relationships. By Paul Bergeron When entering the world of real estate investment and property management, having a ton...
Multifamily Pet Management Technology Solution

Multifamily Pet Management Technology Solution

As property operators confront rising costs and mounting pressure to increase revenue, addressing the gaps in pet management and pet policies has become critical, according to a release from Foxen. With pet ownership among renters...
On-time rent payments have declined and late rent payments have climbed as finances weigh on renters and U.S. economic growth slows

Late Rent Payments Climb as Finances Weigh on Renters

On-time rent payments by apartment renters have been on the decline since April 2023, illustrating the financial strains facing many renter households as late rent payments climb and U.S. economic growth slows, according to...
How a weather tracker mobile maintenance app can help property management present greater details when responding to residents

Weather Tracker Mobile Maintenance App Helps Property Management

How a weather tracker mobile maintenance app can help property management present greater details when responding to residents, filing insurance claims, or any other risk management situations. By Paul Bergeron Apartment residents often blame a management...
An ESA myth housing providers have that in certain situations they can deny an emotional support -most scenarios are rooted in myth not law.

Fair-Housing Mythbusters: ESA Denial, from Apartments to Dorms

A misconception many housing providers face is the belief that certain situations justify denying an emotional support animal (ESA) request and most of these scenarios are rooted in myth rather than law. By the Fair...
How to find tenants who can pass the HOA Screening and requirements is the question this week for a condo owner with a lease up

Trouble Finding Tenants Who Can Pass HOA Screening

How to find tenants who can pass the HOA Screening and requirements is the question this week for Ask Landlord Hank. Remember Hank is not an attorney and he is not offering legal advice....