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Wed
21
May
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Ask the Energy Expert: Now is the time to convert to LED lighting

Ask the Energy Expert: Now is the time to convert to LED lighting

Q: My lighting supplier keeps mentioning LED lighting? Is this technology cost-effective for upgrading my common area lighting?

A: You bet it is. Energy-efficient and long-lasting LED lighting is ideal for common areas where lights remain on for long periods. Thanks to improved technology and lower costs, LED lighting is rapidly taking over the retrofit market. Factor in all the benefits of LEDs, and you’ve got a lot of reasons to switch.

Here’s one more: Sign up for an energy-efficiency consultation with PGE in April or May, you could win up to $1,000 toward a lighting upgrade. Sign up and watch our new LED video at PortlandGeneral.com/LightSavings.

Wed
21
May
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THE POWER OF VOLUNTEERING

THE POWER OF VOLUNTEERING
By: Julie L. Muir, CPM

Wed
21
May
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The Weakest Link

By: Julie L. Muir, CPM®

Wed
21
May
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Spring is in the air, get out your garden chair!

My favorite time of year has finally come about. It can’t be said that rainy days are out of the picture, but the promise of sun puts a skip in the step of city routine. As those first rays hit the side of an apartment building, you want the foremost thought to be how long it will take to get to the beach; however, as property managers are aware, it’s hard to see through that window with all the moss and water stains, so first you have to get out the Windex and towels. The three “R’s” that reflect what you want accomplished with your property are to refresh, rejuvenate and renew.
Refresh your property starting specifically with the entryway. Freshen up the front table with some brightly colored flowers or incorporate a similar decorative ambiance. Make sure any interior plants are getting the sunlight they deserve and are watered accordingly. Any exterior tagging that managed to hide during the shadowy months should be sprayed over with a glossy and clean layer of paint.

Wed
16
Apr
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How the Internet of Things will change property security and monitoring

How the Internet of Things will change property security and monitoring

Rental property owners and managers are always looking for ways to provide value to renters without incurring large expenses that lead to an increase in lease rates. Security is one area that managers can beef up without breaking the bank thanks to a new technology trend called the Internet of Things (IOT).

The ability to connect new types of devices, such as sensors, to the Internet is core to the concept of IOT. It has created a new portable and low-cost security solution.

Wed
16
Apr
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Dear Maintenance Men: April 2014

Dear Maintenance Men:
By Jerry L'Ecuyer & Frank Alvarez

Wed
16
Apr
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Become A Daily Learner…Today!

Become A Daily Learner…Today!
by Ernest F. Oriente, The Coach

Our economy and your success in the property management industry is based on knowledge. Gone are the days when you could graduate from high school or college and never again pick up a textbook or attend another class. Ready or not, your lifetime of learning has already begun, no matter how reluctant or scared you might be. In addition, sophisticated technology, business acquisitions, new products and significant regional or national competitors will continue to require your full attention. Ready to become a daily learner? Let’s get started!

Wed
16
Apr
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Touch Points: Intentional Customer Interactions

By Pam McKenna
Do you ever wonder what your customer really wants? Do you have a plan for finding out, or does it happen by accident or not at all? The more you engage with customers the clearer things become and the easier it is to determine what you should be doing. So, how often do you engage with the customer and are you intentional with your interactions?
Setting up a touch point system will help you create a series of intentional interactions with your residents which will help you to better understand their expectations. This can be accomplished utilizing the outlook calendar and will involve the entire team. Start it off with a move in orientation led by the leasing team using the opportunity to educate your residents on what your community has to offer. Include where to find the nearest trash and recycling areas, how to use all the appliances in the apartment and any other specific information that would start them out on a good note.

Wed
16
Apr
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Dear Maintenance Men: March 2014

Dear Maintenance Men:
By Jerry L'Ecuyer & Frank Alvarez

Dear Maintenance Men:
When the bathroom faucet was new, turning off the hot or cold water knobs would cut the flow of water immediately. Two years later, upon turning them off, the faucet weeps a bit of water. Is this a sign the knob isn’t working? Can a clogged spout screen be fixed? With all these problems, do I need to buy an entire new fixture?
Paul

Wed
16
Apr
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Occupancy. By Who's Standard?

OCCUPANCY BY WHO'S STANDARD, Part I of II
By Jo Becker, Education/Outreach Specialist, Fair Housing Council
Serving Oregon and SW Washington

I recently read an article on screening by a representative of a NW property management firm. In it was included the company’s screening requirements, as well as what was apparently their stock occupancy standard for all units: “Maximum occupancy of no more than two (2) persons per bedroom.”

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