Management & Maintenance

This department of Rental Housing Journal is your source for property management and maintenance information. Whether you're an independent landlord, portfolio manager, on-site community manager, leasing agent or apartment maintenance professional, the site is dedicated to bringing tips, best practices and information to help make your job easier and keep you up to date and educated.

property management apartment maintenance
Wed
11
Jan
The Editors's picture

The How and Why of Becoming a Really Likable Property Manager

The How and Why of Becoming a Really Likable Property Manager

The How and Why of Becoming a Really Likable Property Manager

By Marc Courtenay, www.propertymanager.com

As I listened to this long-time property manager describe his losses I was astounded. “These ungrateful owners don’t deserve me. I’ve worked hard for them and their residents and this is what I get?” Although this man was intelligent, his people-skills and mannerisms were brash, condescending and curt. Nobody enjoys the company or doing business with a person who abruptly talks down to the them.

Wed
11
Jan
The Editors's picture

Your Residents Can’t Recycle If They Don’t Know How

Your Residents Can’t Recycle If They Don’t Know How

Your Residents Can’t Recycle If They Don’t Know How

5 tips to improve your property’s recycling education in 2017

From milk jugs to cardboard boxes, Portland residents want to recycle. It’s not surprising our city has one of the highest recycling rates in the nation, with an impressive recovery rate of over 70 percent. Recycling doesn’t just happen. Multifamily property managers are critical to our success. Informed residents and an easy-to-use collection system are key to making your garbage and recycling program a success.  Here are some tips from the City of Portland to help you plan your property’s recycling education for 2017.

Tue
10
Jan
The Editors's picture

Dear Maintenance Men: Slab Leaks, Shaky Ovens and Safety Bars

Dear Maintenance Men  Slab Leaks, Shaky Ovens and Safety Bars

Dear Maintenance Men

Slab Leaks, Shaky Ovens and Safety Bars

Dear Maintenance Men:

Slab leaks! They are the bane of my existence! Turns out the problem is the hot water recirculation line. I’m trying to decide if I should fix it again or just abandon the line and remove the circulation pump and be done with it. What harm can it do? Do I really need a hot water return line for my residential units?

John

Dear John:

Tue
03
Jan
The Editors's picture

Portland Makes Top 50 Bed Bug Cities List For First Time

Portland makes top 50 list of bed bug cities

While Baltimore ranks as the top bed bug city, four metro regions Portland, Las Vegas, Salt Lake City and Greensboro-High Point-Winston Salem, made the list for the first time this year according to a release from the Orkin pest control company.

The list is based on treatment data from the metro areas where Orkin performed the most bed bug treatments from December 1, 2015 – November 30, 2016. This ranking includes both residential and commercial treatments.

1. Baltimore (+9)

26. Phoenix (-3)

2. Washington, D.C. (+1)

27. Grand Rapids-Kalamazoo-Battle Creek, Mich. (+5)

3. Chicago (-2)

28. Boston (-3)

4. New York

Mon
19
Dec
The Editors's picture

Arizona Company Ranks In Top Best Places To Work in Multifamily

Arizona company named one of best places to work in multifamily industry

MC Companies of Scottsdale was ranked No. 9 in the nation as a top place to work in the multifamily industry in a survey by the Best Companies Group, according to a release.

“Being ranked No. 9 in the nation is an incredible honor. We were up against companies from 42 states so to come out on top is both humbling and reaffirming that our culture and practices work," Lesley Brice, president of MC Companies of Scottsdale, Arizona, said in a release. "75% of our score came from employee surveys, without our employees this award would not have been possible. Our incredible team members and residents are the reason we are able to succeed in the industry."

Thu
15
Dec
The Editors's picture

2.4 – 5.4% Vacancy Rates

2.4 – 5.4% Vacancy Rates

2.4 – 5.4% Vacancy Rates

Has the Willamette Valley Rental Market Flattened Out?

The rental market in the Willamette Valley has been on one heck of a ride over the last few years. The Apartment Report recently came out and revealed vacancy rates as low as 2.4% in Gresham and as high as 5.4% in Northwest Portland, with Salem and Eugene coming in at 2.9% (historically, vacancy rates of 6-7% have been considered “normal”). 

In the Portland metro market specifically, we are seeing an average overall vacancy rate of 3.71% and rental rates of $1.47 per square foot per month. In the Salem market those figures are at 2.9% and $1.14; the Eugene market is at 2.94% and $1.16. However, these figures are very close to what they were at the beginning of 2016, so we are seeing signs that the rental market has officially started to level off. 

Thu
15
Dec
The Editors's picture

Dear Maintenance Men:  Water and Wax Removal

Dear Maintenance Men: 

Water and Wax Removal

By Jerry L’Ecuyer & Frank Alvarez

Dear Maintenance Men:

I have a bathroom sink that is slow draining. I have already snaked the drain and found no stoppage. When I remove the pop-up assembly and have an open drain, water whooshes down with no problem. However, with the pop-up in place, water backs up into the sink and drains very slowly.

Paul

Dear Paul:

Most bathroom sinks have an overflow hole near the top edge of the sink. This hole serves two purposes; 1: Acts as a safety drain to keep the sink from overflowing should the water rise above a certain level in the sink. 2: The overflow hole also serves as an air vent for the sink when the water levels are above the pop-up plug.  The overflow hole allows air to escape through the drain and the water to evacuate more efficiently.  

Tue
29
Nov
The Editors's picture

6 Key Insights To Millennial Apartment Renters

Millennial apartment renters want smart technology

Millennial apartment renters are willing to pay more for a “smart” apartment that is equipped with automated and remotely controlled devices, according to new research.

The nationwide-survey was conducted with Wakefield Research of 1,000 U.S. renters in multifamily dwellings and gives six key insights to Millennial renters:

Thu
17
Nov
The Editors's picture

Most Home Buyers Keep Their Options Open, Consider Renting Instead

Most Home Buyers Keep Their Options Open, Consider Renting Instead

Most Home Buyers Keep Their Options Open, Consider Renting Instead

In today's competitive housing market, most of those who moved recently considered both buying and renting while looking for a new place to live, according to the Zillow Group Report on Consumer Housing Trends.

It takes more than 10 weeks to find a new home to rent – and more than 12 weeks for those with low incomes or those searching in tight rental markets, according to an analysis of the Zillow Group Report and U.S. Census datai.  For home buyers, the search is longer – 17 weeks.

The Zillow Group Report, available for free in its entirety, surveyed more than 13,000 renters, homeowners, buyers and sellers about their home search, aspirations, and preferences.

Thu
17
Nov
The Editors's picture

Most Home Buyers Keep Their Options Open, Consider Renting Instead

Most Home Buyers Keep Their Options Open, Consider Renting Instead

Most Home Buyers Keep Their Options Open, Consider Renting Instead

In today's competitive housing market, most of those who moved recently considered both buying and renting while looking for a new place to live, according to the Zillow Group Report on Consumer Housing Trends.

It takes more than 10 weeks to find a new home to rent – and more than 12 weeks for those with low incomes or those searching in tight rental markets, according to an analysis of the Zillow Group Report and U.S. Census datai.  For home buyers, the search is longer – 17 weeks.

The Zillow Group Report, available for free in its entirety, surveyed more than 13,000 renters, homeowners, buyers and sellers about their home search, aspirations, and preferences.

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