Management & Maintenance

This department of Rental Housing Journal is your source for property management and maintenance information. Whether you're an independent landlord, portfolio manager, on-site community manager, leasing agent or apartment maintenance professional, the site is dedicated to bringing tips, best practices and information to help make your job easier and keep you up to date and educated.

property management apartment maintenance
Thu
26
Oct
The Editors's picture

Four $2 Tools That Could Save You $$$ On That Next Maintenance Call

Four $2 tools that could save you on that next maintenance call

Tenants these days are expecting immediate response when they have a maintenance need. Here are four small maintenance tools any landlord or property manager can use to save money and provide immediate customer service.

By John Wilhoit

Property management companies that run efficiently have significant systems in place for each phase of operations. 

 Further, there is emphasis on responsibility centers that do not overlap (yes- we are leaving "cross-training" behind for the moment).  In so doing, the company maintains specialization and focus.  This is the way of the world for large well-heeled organizations.  Then, there is everybody else.

The property management business is fragmented to the nth degree from ivory tower suits to Grandma acting as manager of her fourplex with three paying residents.

Tue
24
Oct
The Editors's picture

Is Your Rental Housing Burglary Proof?

Rental housing burglary

Is your rental housing burglary proof is the maintenance check up this week provided by Keepe to be sure you are your protecting your investment and income as well as your tenants.

A burglary at a rental property “freaks out” the tenants and puts your income and investment at risk.

A burglary is one of the scariest events that can happen at a rental property.

Even worse, absent proper precautions, it can expose the landlord to potential liability claims.

Good security can also be a major factor for tenants or buyers choosing a property.

There are a number of things that property managers and landlords can do to address and mitigate this risk.

Tue
17
Oct
The Editors's picture

Is The Water Heater At Your Rental Property Ready For The Big One?

Is the water heater in your rental property secured in the event of an earthquake?

The maintenance check up this week, provided by Keepe, asks whether your water heaters in your rental housing are properly and legally secured in the event of an earthquake.

Everyone has heard of the “big one,” the ultimate earthquake whose impending strike will decimate cities and regress civilizations but few think of the water heater in their rental property when this subject comes up..

There is a local version of this legend in almost every state from Washington, Oregon, Utah and California to Oklahoma and Tennessee. Some reside on major fault lines.

Tue
10
Oct
The Editors's picture

Maintenance Check Up: Is Your Rental Housing A Target For Bird Nests?

Maintenance Check Up: Is Your Rental Housing A Target For Bird Nests?

The maintenance check up this week, provided by Keepe,  asks whether your rental housing may be a target for unwanted bird nests.

You wake up on a Saturday, make yourself some coffee and a bagel, open up the newspaper and start reading. Suddenly, you hear the dreaded beeping of your phone.

It is the tenant at your rental property complaining about bird poop all around the front porch and backyard.

A bird family has set up nest inside the vent. Your tenants can’t use the microwave oven or the vent fan for fear of hurting the little hatchlings. You decide to call bird control to remove the nest.

But one thing weighs on your mind - you really don’t want to hurt the birds or their babies. Maybe they will just fly away in a few weeks?

Tue
03
Oct
The Editors's picture

4 Ways To Keep Up With Changing Compliance Laws In Rental Housing

4 Ways To Keep Up With Changing Compliance Laws In Rental Housing

The Grace Hill training tip this week focuses on the importance of keeping up with ever-changing rental housing compliance laws at federal, state and local levels.

By Ellen Clark

Ever-changing compliance news is a challenge to keep up with.

One of the trickiest things about compliance training is keeping up with changing compliance laws, rules, and regulations.

 You can create a great compliance course, assign it to your learners or set a date for training, and a month later, it needs to be updated. This can feel like an endless, overwhelming cycle.

 To help, here are some practical tips for managing the ever-changing compliance world.

No. 1:  Make a plan to keep up with changing compliance laws

In compliance training, change is a given.

Since you know it is coming, build change into your plans.

Tue
26
Sep
The Editors's picture

Segmented Training Fits Better In A Busy Multifamily Professional’s Day

Segmented Training Fits Better In A Busy Multifamily Professional’s Day

The Grace Hill training tip of the week to help owners, landlords and property managers with online property management training information. Let’s break it down.

 By Ellen Clark

Think for a moment about all the ways you break things down to make them more manageable, or even possible.

So what is segmenting information and how does it work?

  • You don’t tackle a major project in a single day. Instead, you break it down into a project plan with weekly tasks.
  • You don’t save for retirement all in one year. Rather, you set aside money over time.
  •  You don’t eat a bar of fancy chocolate in one bite. Instead, you use the handy pre-cut squares to savor it piece-by-piece.

Segmenting information in order to process it better and recall it more easily is similar.

Mon
18
Sep
The Editors's picture

Try An Overview – Such As One On Fair Housing - In Your Next Training

Try An Overview – Such As One On Fair Housing - In Your Next Training

Grace Hill training tip of the week to help landlords and property managers with online property management training information

By Ellen Clark

How often do you go on a long road trip without pulling up a navigation app on your phone?

These days, probably not often. It is uncomfortable to not know where you are going or where you are in relation to the world around you.

 Also think for a moment about what gets you in the car for that road trip. What makes you power through fatigue or bad weather? Usually, it is knowing that something important or fun is at the end of your journey.

Tue
12
Sep
The Editors's picture

3 Low-Cost Incentives To Gain Property Management Training Completion

3 low-cost incentives to increase training completion

This week we start a regular multifamily training tip of the week from the folks at Grace Hill to help landlords and property managers with online property management training information to help increase competency and reduce operational risk.

By Ellen Clark

We all know the value of training. For companies, it can reduce risk and increase the bottom line. For employees, it provides valuable job skills and opportunities for career advancement. For customers, good employee training improves their experience and overall satisfaction.

Thu
07
Sep
The Editors's picture

Dear Landlord Hank: I Have A Tenant Couple Who Fight On A Regular Basis – What Do I Do?

Dear Landlord Hank: I have a tenant couple who fight. what do I do?

What do you do with a tenant couple who fight on a regular basis in your rental and calls the police?  Each week veteran landlord and property manager Hank Rossi answers questions from other landlords and property managers around the country about their rentals.

Dear Landlord Hank,

Hello Hank, I have a tenant couple that fight on a regular basis and call the police.

I do not want the police in my park.  I feel it makes for a bad reputation. Can I evict them? And how?

Thanks in advance. Debbie

Hi Landlady Debbie,

I'm not an attorney so I can't give legal advice. I would look at your lease.

 In my lease, in the section "USE OF PREMISES: Tenant shall maintain the premises in a clean and sanitary condition and not disturb surrounding residents or the peaceful and quiet enjoyment of the premises or surrounding premises."

Tue
29
Aug
John Triplett's picture

Top 3 Training Needs For Property Managers

Top 3 training needs for property managers and leasing agents

Training property managers and leasing agents in Fair Housing compliance issues continues to be a top issue in the multifamily housing industry, according to a new annual study.

Compliance with Fair Housing to reduce risk is the main way property management measures training success today, according to 66 percent of those in the study. The study was the annual Multifamily Training Benchmark Report from Grace Hill, a leader in online training for the property management industry.

“Compliance with Fair Housing is what keeps our entire industry up at night,” Dru Armstrong, CEO of Grace Hill, told Rental Housing Journal in an interview.

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