Management & Maintenance

This department of Rental Housing Journal is your source for property management and maintenance information. Whether you're an independent landlord, portfolio manager, on-site community manager, leasing agent or apartment maintenance professional, the site is dedicated to bringing tips, best practices and information to help make your job easier and keep you up to date and educated.

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The Editors's picture

3 Low-Cost Incentives To Gain Property Management Training Completion

3 low-cost incentives to increase training completion

This week we start a regular multifamily training tip of the week from the folks at Grace Hill to help landlords and property managers with online property management training information to help increase competency and reduce operational risk.

By Ellen Clark

We all know the value of training. For companies, it can reduce risk and increase the bottom line. For employees, it provides valuable job skills and opportunities for career advancement. For customers, good employee training improves their experience and overall satisfaction.

The Editors's picture

Dear Landlord Hank: I Have A Tenant Couple Who Fight On A Regular Basis – What Do I Do?

Dear Landlord Hank: I have a tenant couple who fight. what do I do?

What do you do with a tenant couple who fight on a regular basis in your rental and calls the police?  Each week veteran landlord and property manager Hank Rossi answers questions from other landlords and property managers around the country about their rentals.

Dear Landlord Hank,

Hello Hank, I have a tenant couple that fight on a regular basis and call the police.

I do not want the police in my park.  I feel it makes for a bad reputation. Can I evict them? And how?

Thanks in advance. Debbie

Hi Landlady Debbie,

I'm not an attorney so I can't give legal advice. I would look at your lease.

 In my lease, in the section "USE OF PREMISES: Tenant shall maintain the premises in a clean and sanitary condition and not disturb surrounding residents or the peaceful and quiet enjoyment of the premises or surrounding premises."

John Triplett's picture

Top 3 Training Needs For Property Managers

Top 3 training needs for property managers and leasing agents

Training property managers and leasing agents in Fair Housing compliance issues continues to be a top issue in the multifamily housing industry, according to a new annual study.

Compliance with Fair Housing to reduce risk is the main way property management measures training success today, according to 66 percent of those in the study. The study was the annual Multifamily Training Benchmark Report from Grace Hill, a leader in online training for the property management industry.

“Compliance with Fair Housing is what keeps our entire industry up at night,” Dru Armstrong, CEO of Grace Hill, told Rental Housing Journal in an interview.

The Editors's picture

Dear Landlord Hank: My Tenant Wants To Repaint His Unit – What Should I Do?

Dear Landlord Hank: Should I let a tenant repaint?

Tenants wanting to paint one of our rentals is something that often comes up. Should I let a new tenant repaint his unit? Each week veteran landlord and property manager Hank Rossi answers questions from other landlords and property managers around the country about their rentals.

By Landlord Hank Rossi

Dear Landlord Hank,

A new tenant has moved into one of my units and has asked if he could repaint. I just paid to have the unit painted white so it would go with everything. What do you think?

Dear Landlord Mike,

I would tell the tenant that he cannot make any changes to the paint.

In the past, tenants have sworn they would repaint to original color and it has never happened.

The Editors's picture

The Top 3 Criteria Renters Use To Evaluate A Property

The top 3 criteria renters use to evaluate a property

A survey of active renters shows the top three criteria potential tenants use to evaluate a property are the price, the location and the community environment, according to a recent study.

The survey by Village Green, called the National Renters Index, involved 1,000 respondents in seven markets across the country.

In looking for properties, 59 percent of renters said in the survey they research online before visiting a potential rental property and 65 percent used nationally-known renting websites, such as

Community environment is important to renters who say they want a “homey” look and feel in their apartment community with a high-end feel. The cities included in the survey were Phoenix, Atlanta, Chicago, Dallas, Detroit, Philadelphia and Minneapolis.

John Triplett's picture

7 Habits Of Highly Successful Property Managers

7 habits of highly successful property managers

What are 7 habits of highly successful property managers? recently did a webinar to explore 7 ways that property managers can better organize their daily routines while the chaos of property management problems rage around them. Here are the 7 habits.

No. 1 - Make Communication A Core Competency

“Create templates for everything, from emails to new tenants, notifications you send when people are late on rent, or common alerts.  These can all be made into templates and used over and over. If you are sending the same information more than three times in a month, you need a template. Software can help you do this,” Lauren Mason, Field Marketing Manager for, said on the webinar.

The Editors's picture

Multifamily Recycling Issues At Buildings In Portland Metro

Multifamily recycling issues at Portland metro apartment buildings

A new study says there is inadequate access to multifamily recycling, including mixed recycling and glass recycling service, at many multifamily buildings in the Portland metro area, according to the Multifamily Recycling Project.

The study was a collaborative project between Metro, the cities of Beaverton, Gresham and Portland, and Clackamas and Washington counties. The project focused on gathering and analyzing a range of data about garbage and recycling in apartment and condominium buildings with five or more units, across greater Portland.

The purpose of the project was to define what opportunities for improvement exist in multifamily garbage and recycling collection related to policy, infrastructure, and education, according to the study.

The Editors's picture

Over-Automated Recruitment Processes Can Leave Job Candidates Frustrated

over-automated recruiting processes can leave job candidates frustrated

Most job candidates find value in technology but they are frustrated when it supersedes the human aspect of the job search and hiring process, according to a new study.

In fact, 82 percent of respondents agree they are often frustrated with an overly automated job search experience, according to a release from Randstad.

The issue is around the role technology should play in the job search and hiring process.

The Editors's picture

Amazon Launches Delivery Locker Product For Apartment Buildings

New apartment locker product from Amazon called The Hub

Amazon has launched a new delivery locker product, called “the Hub,” for apartment buildings so residents can securely receive bulky packages and pick them up at convenient times for the tenants, according to Amazon.

Amazon is promoting the service saying, “It’s your package. Pick it up on your schedule.”

The pitch to property managers to focus on residents

Amazon is pitching the lockers to apartment owners and property managers saying, ”Your residents will thank you.

“Accepting deliveries from all carriers, Hub by Amazon can free you and your staff from daily package management.  It’s convenient and easy to use, making the Hub an amenity your residents will love.

“Self-service delivery and trusted customer support come together to create a solution you can count on,” the company says.

The Editors's picture

Seattle Tightens Rental Inspection Rules On Landlords

The Seattle City Council has tightened rental inspection rules giving less notice to landlords before an inspection, according to reports.

The changes reduce the amount of advance notice landlords get that their building will be inspected from two months to 10 days. They will receive a 60-day notice of a pending inspection, but no specifics on which apartments will be inspected.


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