Management & Maintenance

This department of Rental Housing Journal is your source for property management and maintenance information. Whether you're an independent landlord, portfolio manager, on-site community manager, leasing agent or apartment maintenance professional, the site is dedicated to bringing tips, best practices and information to help make your job easier and keep you up to date and educated.

property management apartment maintenance
Thu
19
Dec
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Creating a Sense of Urgency – Shop Talk Service Evaluations

Available for a limited time! Only one of its kind! Offer expires at midnight! These and similar phrases are used to make people “spring boldly into action.” They conjure up images of people rushing into department stores and retail outlets to take advantage of incredible offers on quality merchandise, especially during the holiday season. The advertisers and merchandisers are trying to create a sense of urgency in the minds of their customers; which will motivate them to take immediate action. They are in the “sales” business and want the customer to immediately purchase a product and part with some of their money!

Thu
19
Dec
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Lessons from CT Fair Housing Case

In May 2013, Connecticut complainants were awarded over $76K (before attorneys’ fees) by the courts in The U.S.A v. Hylton. This is a rental case but the ruling holds several important legal lessons for any housing provider.
The complaint alleged that the Hyltons, a Black married couple, violated the Fair Housing Act1 (FHA) by refusing to allow a mixed-race couple, the Bilbos, to sublet their unit to a Black woman with children because they did not want "too many Blacks" at the property.

Thu
19
Dec
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Be A Giving Landlord – Landlady Katie

The holidays are a time of giving and also a time of thanks. To give to those, through gestures large and small, and thank others for their friendship, hard work, and good service. This holiday season I have decided to gift my tenants for their continued support and service.

Thu
19
Dec
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THINK This Holiday Season – D&Z – What Were You Thinking Moments

Hello Property Management Industry! So, as 2013 comes to a close and we prepare for a prosperous 2014, the goal should be to minimize those “What Were You Thinking Moments”.
Budgets are complete, the cold weather and holidays are coming. The office will be filled with deliveries of residents boxes with bows, complaints of appliances not working to prepare the holiday feast, slippery stairways, walkways and residents trying to heat their apartments with space heaters. Then you have New Years Eve and the day after, with remnants of sparklers (Fire Hazard) and recycling, guests sleeping it off at the pool, you know the drill. This is a “What Were You Thinking Moment” waiting to happen!

Thu
19
Dec
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Dear Maintenance Men

Dear Maintenance Men:
Do you have a recommendation for exterior lighting that will make the property stand out from its neighbors?
Jorden

Wed
18
Dec
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LandLady Katie: Top New Year’s Resolutions For Property Managers

Top New Year’s Resolutions For Property Managers the new ear

Here is a list of four resolutions that property managers should have on their list for 2014. None of them are difficult or require an immense amount of work, and all of them would bring rewards throughout the coming year.

Start the New Year off organized. An organized landlord is a more profitable landlord. File your documents and paperwork logically and neatly in a file folder with brackets on each side of the folder. Two-hole punch the top of each document and file them in a way that works for you. Some landlords put all “pre-move in” documents on one side, and all other documents on the other. Being organized is simply a good business practice. Whether you manage one rental unit or a thousand, being organized and consistent will make you a better landlord and put more of the profit in your pocket.

Mon
16
Dec
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Tips for Property Managers During the Slow Winter Season

The holidays are here and while they bring a lot of happiness and excitement, they also bring the most dreaded season for landlords and property managers who are trying to fill vacant units. People just don’t like to move between Thanksgiving and the New Year, and who could blame them, but this makes renting property both challenging and stressful. If you have any empty units right now I’m sure you know exactly what I’m talking about. So, here are some of the various strategies used by seasoned property managers to overcome this problem.

Wed
04
Dec
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LandLady Katie: Be A Giving Landlord.

The holidays are a time of giving and also a time of thanks. To give to those, through gestures large and small, and thank others for their friendship, hard work, and good service. This holiday season I have decided to gift my tenants for their continued support and service.

Many landlords may consider this notion an absurd waste of money., and that is certainly their prerogative. But, I look at gifting the residents differently. I see this gesture as similar to a tip or a bonus. You tip for good service even though you’ve already paid for the meal. Most of us appreciate bonuses this time of year in our paycheck even though we have already performed the job that is expected of us. So, in addition to providing a nice place to live, why not give them a “thank you” for helping pay your mortgage, insurance, and property taxes?

Sun
10
Nov
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Property Management Field Coaching…How To Do It And Why It Works?

You've hired a property management SuperStar and
the classroom training for your new employee is
finished. As their manager, is training really
complete? Not a chance! Field coaching is the
next step and the most important part of a
well-rounded and world-class property management
training system. In this article you will learn
the three steps for building a powerful field
coaching program and once in place, this process
will become a standard part of your training for
every new hire at your property management company.

Sun
10
Nov
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LandLady Katie: The ABCs of Property Management. 26 Ideas For Your Business

LandLady Katie

ABCs Of Property Management

A landlord attorney on speed dial is a great idea.

Be the landlord that you would want.

Collect large security deposits, in guaranteed funds, PRIOR to handing over keys.

Determine rents by researching comparable properties in the same area.

Emotions should play a very small role in the management of your properties.

Familiarize yourself with the terms of the rental agreement and addendums.

Guaranteed funds are the most ideal funds.

Hire only licensed and bonded contractors to do the repairs at your properties.

Issue termination and warning notices timely and correctly.

Join a landlord association.

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