Management & Maintenance

This department of Rental Housing Journal is your source for property management and maintenance information. Whether you're an independent landlord, portfolio manager, on-site community manager, leasing agent or apartment maintenance professional, the site is dedicated to bringing tips, best practices and information to help make your job easier and keep you up to date and educated.

property management apartment maintenance
Wed
04
Dec
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LandLady Katie: Be A Giving Landlord.

The holidays are a time of giving and also a time of thanks. To give to those, through gestures large and small, and thank others for their friendship, hard work, and good service. This holiday season I have decided to gift my tenants for their continued support and service.

Many landlords may consider this notion an absurd waste of money., and that is certainly their prerogative. But, I look at gifting the residents differently. I see this gesture as similar to a tip or a bonus. You tip for good service even though you’ve already paid for the meal. Most of us appreciate bonuses this time of year in our paycheck even though we have already performed the job that is expected of us. So, in addition to providing a nice place to live, why not give them a “thank you” for helping pay your mortgage, insurance, and property taxes?

Sun
10
Nov
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Property Management Field Coaching…How To Do It And Why It Works?

You've hired a property management SuperStar and
the classroom training for your new employee is
finished. As their manager, is training really
complete? Not a chance! Field coaching is the
next step and the most important part of a
well-rounded and world-class property management
training system. In this article you will learn
the three steps for building a powerful field
coaching program and once in place, this process
will become a standard part of your training for
every new hire at your property management company.

Sun
10
Nov
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LandLady Katie: The ABCs of Property Management. 26 Ideas For Your Business

LandLady Katie

ABCs Of Property Management

A landlord attorney on speed dial is a great idea.

Be the landlord that you would want.

Collect large security deposits, in guaranteed funds, PRIOR to handing over keys.

Determine rents by researching comparable properties in the same area.

Emotions should play a very small role in the management of your properties.

Familiarize yourself with the terms of the rental agreement and addendums.

Guaranteed funds are the most ideal funds.

Hire only licensed and bonded contractors to do the repairs at your properties.

Issue termination and warning notices timely and correctly.

Join a landlord association.

Thu
07
Nov
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Will it all fall down? Or finally fall into place?

I am the last person to admit that the seasons are changing, and as much as I want to deny it, fall will approach quickly. My friends are already dusting off their winter boots while I’m clinging to my flip-flops. However, when it comes to property management and the maintenance of investment properties, you have to acknowledge the inevitable. The demand for maintenance is as volatile as market predictability altogether. You never know what’s coming or what to expect. The best way to prepare and ensure the least amount of problems slip through the cracks is by creating a Winter Checklist. Utilize this tool by acknowledging issues that arise in the winter, addressing the issues in your checklist, and adapting after the winter is over to be even more prepared for the next time around.

Thu
07
Nov
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Three Important Steps For A Positive And Profitable Employee Review ©

by Ernest F. Oriente, The Coach {Article #209…since 1995}
Can employee reviews really be positive and profitable? You bet! Follow the steps in this article and the changes in your property management company will be felt immediately! How you and your company handle each employee review is a direct reflection of your leadership and the importance of each individual within your property management company.

Thu
07
Nov
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WAA Adds Free Services and Support for Individual

Do you need good vetted forms for managing your rentals? Would you appreciate having an attorney help line at no cost and with attorneys practicing landlord tenant law in your area? Washington Apartment Association (WAA) has added both of these for our members and we have opened membership up to individuals. Individuals can now have a membership to WAA for an annual fee of $45. If you’re a member of a landlord association that has a membership with WAA you are already a member of WAA but if not then you now have more options.

Thu
07
Nov
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Marijuana Haze Continues... How Landlords can Sober Up a Bit

Washington made the possession and recreational use of marijuana legal during the last election cycle. This affects landlords in a dramatic way; like any smoking, a tenant using or growing in your building can damage the property. Unlike tobacco however, marijuana possession and use remains a federal crime, subject to prosecution. The effect of drug forfeiture laws on rental property remain unclear at this time. Federal Government may not presently be in a big hurry to prosecute, but we also learned that this can change at a moments notice leaving landlords in a precarious position.

Thu
07
Nov
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New IREM® Whitepaper Lays Out Constructive Ways to Manage Conflict and Produce Positive Outcomes

From: Institute of Real Estate Management

(Chicago, Sept. 13, 2013) A new white paper from the Institute of Real Estate Management (IREM®) explodes the common myth that conflict is inherently bad. It then goes on to make the case that, if properly managed, conflict can lead to positive outcomes such as heightened innovation and performance, and even improved cohesiveness within a team – creating an environment that fosters open and honest discussion.
Titled simply “Leadership Development: Conflict Management,” the publication is the fifth in a series of
IREM® white papers that examines various leadership-related competencies critical to real estate management success. It lays out for readers:

Thu
07
Nov
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Don’t Say No – Say Yes If…

By L Paul Smith

This year, while at a conference, I had dinner with a friend who used to own a property management company in Utah. He now owns a bigger property management company in Las Vegas. While we were talking, he reminded me of a phrase he learned from the UAA 10 years ago at a training and told me how following that advice has helped his company. What he said was this.
“One of the reasons we are doing so well is that on most of the single family homes we manage, we get huge deposits - between $3,000 to $6,000 in some cases. I learned that from the UAA. Because we get such huge deposits, we almost never have any problems. The tenants pay rent on time. They don’t damage the properties. But if they do, we have these big deposits to cover us. It just works really well.”
He went on to explain the reason he gets big deposits and has so many less problems than he used to is that he religiously follows the “Don’t say no – say yes if…” philosophy.

Thu
07
Nov
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10 Landlords Found Discriminating by Testers

By L Paul Smith

In the first half of 2013, ten discrimination complaints were filed with the Utah anti-discrimination division by the Disability Law Center as a result of fair housing testers.
In each case, the DLC tested the landlords twice and each time found them to be discriminating. Of the ten cases, two have been settled so far. Settlements included landlords agreeing to take fair housing training and making contributions to the DLC to offset the costs of testing.

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