Management & Maintenance

This department of Rental Housing Journal is your source for property management and maintenance information. Whether you're an independent landlord, portfolio manager, on-site community manager, leasing agent or apartment maintenance professional, the site is dedicated to bringing tips, best practices and information to help make your job easier and keep you up to date and educated.

property management apartment maintenance
Fri
23
May
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THE NBA, DONALD STERLING, AND TERMINATION FOR CAUSE

The verdict is in. Donald Sterling was naughty. He held some rather unpalatable opinions, voiced them, and instantly acquired fifteen minutes of infamy for all the wrong reasons.

In one magnificent poof, the NBA and the Court of Public Opinion heard his case, and found him wanting. As the NBA’s god du jour wrote his judgment on the walls of every viable television screen in America with a flourish of his magisterial finger, tongues started wagging; some with approval, some with castigation, and some with nothing useful to add. In that singular poof, the money spigot turned on full blast, gushing legal tender down someone’s drain. The spigot will flow for years to come.

There are winners and losers.

The winners include the media, who have yet another reason to sell sensationalism; the NBA, who may, in time, rid itself of a distasteful owner; and the general public, who will have countless hours of entertaining new discussion, ranting and raving to enjoy.

Fri
23
May
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Arizona: Tenant Damages & Alternatives

As most landlords are aware, if the tenant causes property damages which are beyond normal wear and tear to the premises during the tenancy, the landlord has a claim for those damages. Often times the landlord does not know what the damages are until the tenant has vacated and returned the keys and possession. At that point, when the landlord does their final inspection, any damages beyond normal wear and tear are accounted for.

Fri
23
May
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Arizona: What the Property Management Agreement “May” Include

There a several items a Property Management Agreement must contain to comply with the Arizona Landlord Tenant Act. I will cover those at the end of this article as I feel the items you “may’ include in the agreement are more interesting and in need of discussion. For your reference you can consult ARS 32-2173. The applicable clauses for this article are in italics below.
There are items that “may” be part of a Property Management Agreement as a result of negotiations between a rental property owner and a property manager. I offer my practical input on each with the usual disclaimer that I am not an attorney, you should certainly not take anything I state as absolute and you should always consult your attorney or other professional advisors.
These items include the following:

Fri
23
May
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Why to Go Green?

Why to Go Green?
By Pam McKenna
Let’s face it; people have started to roll their eyes at the term “going green”. We see it in politics, on the news, in fashion, through construction, and in technology. The term has been co-opted by ad agencies to sell products and we receive a constant stream of messages; reduce your carbon footprint, eat organic, turn down the thermostat, take colder showers, ride your bike, recycle and reuse…. it can be overwhelming!
Yet, you shouldn’t underestimate the impact you can have by making a few changes. Everything we do has an impact on our environment, how you shop, how you eat, how you travel and how you operate your business. A record number of property management companies are focusing on going green, which means avoiding waste and improving the natural environment. So how can you have an impact at your community through the way you manage?

Thu
22
May
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Final Accounting Tips

Final Accounting Tips
By Jim Straub

I’ve noticed a trend in Helpline questions lately about Final Accountings. By now, I believe you know the basics: a final accounting must be post-marked on or before 31 days after you receive possession of the property from your tenant, and it must itemize the amount of the deposit you initially collected from your tenant, the amount and the reason you are withholding portions of the deposit, and the amount the tenant owes you or the amount of the deposit you’re returning to the tenant.

Those basics can leave lots of room for interpretation, and I’d like to offer you a few tips on final accounting:

Wed
21
May
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The simple solution to handling packages

By Barry Hume, president of Package Concierge

Many of today’s consumers enjoy the convenience of purchasing everything from groceries to gadgets online rather than traveling to brick-and-mortar stores. While the convenience is a great benefit, online shopping is driving the need for creative solutions to manage package volume in apartment communities – and that has made digital package lockers one of the hottest new amenities in 2014.

Wed
21
May
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How To Turn An Unhappy Resident Into A Raving Fan!

by Ernest F. Oriente

This can happen when you least expect it: An unhappy resident has just arrived in your leasing office while your telephone is ringing, budgets are due in 25 minutes and six future residents are waiting to tour your wonderful apartment community. Time to panic, right? Not a chance! Read this article and use these three easy steps to handle an unhappy resident while turning them into a raving fan.

Wed
21
May
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Arizona: Storm Damage Rights and Remedies

Storm Damage: Rights and Remedies
As we all found last summer, Arizona is not immune from storm damage. When these unforeseen occurrences happen, what are the rights and remedies of landlords and residents?
The Arizona Residential Landlord and Tenant act addresses this question. A.R.S. Section § 33-1366 states:
A. If the dwelling unit or premises are damaged or destroyed by fire or casualty to an extent that enjoyment of the dwelling unit is substantially impaired, the tenant may do either of the following:
1. Immediately vacate the premises and notify the landlord in writing within fourteen days thereafter his intention to terminate the rental agreement, in which case the rental agreement terminates as the date of vacating.

Wed
21
May
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The Weakest Link

By: Julie L. Muir, CPM®

Wed
16
Apr
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How the Internet of Things will change property security and monitoring

How the Internet of Things will change property security and monitoring

Rental property owners and managers are always looking for ways to provide value to renters without incurring large expenses that lead to an increase in lease rates. Security is one area that managers can beef up without breaking the bank thanks to a new technology trend called the Internet of Things (IOT).

The ability to connect new types of devices, such as sensors, to the Internet is core to the concept of IOT. It has created a new portable and low-cost security solution.

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