Management & Maintenance

This department of Rental Housing Journal is your source for property management and maintenance information. Whether you're an independent landlord, portfolio manager, on-site community manager, leasing agent or apartment maintenance professional, the site is dedicated to bringing tips, best practices and information to help make your job easier and keep you up to date and educated.

property management apartment maintenance
Fri
17
Feb
The Editors's picture

Employee Evictions And How To Handle The Issue

handling employee evictions can be a challenge for apartment owners

Handling Employee Evictions

Many communities require their employees to live on-site, and the often include an apartment as part of their compensation.

As in any business, management must sometimes terminate employees.  This article will examine the acceptable grounds for termination and the procedures to require terminated workers to vacate the premises.

Most employees are “at will.”  This means they work at the pleasure of the employer.

The law presumes every employment contract for an indefinite term to be terminable at will.  As an “at will” employee, his or her employment is for an indefinite term at sufferance.  Either party could terminate employment at will for no cause or any cause.  Another term for this is the employment-at-will doctrine.

Management can fire an employee for good cause or no cause, but not for “bad” cause.

Thu
16
Feb
The Editors's picture

5 Questions Landlord Hank Asks Tenants When They Call

Dear Landlord Hank

Veteran landlord and property manager Hank Rossi takes on questions each week from landlords and property managers.

His goal is to help educate fellow landlords and property managers on issues he has seen in his 30 years in the business.

This week the question from a property manager is about what questions you ask when the tenant first calls?

Dear Landlord Hank: What is the first question you ask?

Question: You have received your first inquiry regarding your rental property, via phone or email. What do you ask someone inquiring for information about your property and why, when they first contact you? Hank’s Answer: Even though you may have put an ad on the internet loaded with details and photos, someone may have seen a sign for your property or heard about the unit through a friend or current resident.

Tue
07
Feb
John Triplett's picture

9 Most Common Pests In Rental Housing

Pest control for rental properties guide from buildium.com

When you start thinking about pest control as a management philosophy instead of just triage in an emergency, it is good to give a little thought about what your policy is going to be as a property manager.

Giving some thought to integrated pest management and how you are going to communicate that to your owners, your tenants and your employees was the topic during a recent webinar by Darcy Jacobsen, director of content for Buildium.com. Buildium.com has put together a guide called Infestation 101: A property manager’s guide and shared several things from the guide on the webinar.

Tue
24
Jan
John Triplett's picture

Jobs For Property Managers Pay Higher Than Average U.S. Salary

Property managers make an average of $55,000 a year

Jobs for property managers pay higher than the average salary in the U.S. at $55,380 per year and show growth potential of 8 percent through 2024, according to a release.

The property managers jobs were in a list put together by CareerToolkit.com of high paying jobs that anyone can review free of charge. The salaries range from $50,000K up to $100,000 and more per year. The report chose $50,000 as high-paying since the average median wage is $36,200 per year according to the Bureau of Labor Statistics (BLS) May 2015 reports.

Thu
12
Jan
The Editors's picture

5 Strategies To Meet Your Boss’s Expectations For Quality Work This Year

What the boss says is most annoying

Here are 5 strategies to help you get on the good side of your boss or manager starting off the year, and avoid the top ranking "most annoying behaviors" bosses see.

A new survey shows lacking attention to detail or sloppy work is the most annoying behavior to bosses, according to a release.

More than one-third (35 percent) of Chief Financial Officers cited lacking attention to detail or sloppy work as the most annoying behavior by coworkers, according to a new survey by staffing firm Accountemps.

Wed
11
Jan
The Editors's picture

The How and Why of Becoming a Really Likable Property Manager

The How and Why of Becoming a Really Likable Property Manager

The How and Why of Becoming a Really Likable Property Manager

By Marc Courtenay, www.propertymanager.com

As I listened to this long-time property manager describe his losses I was astounded. “These ungrateful owners don’t deserve me. I’ve worked hard for them and their residents and this is what I get?” Although this man was intelligent, his people-skills and mannerisms were brash, condescending and curt. Nobody enjoys the company or doing business with a person who abruptly talks down to the them.

Wed
11
Jan
The Editors's picture

Your Residents Can’t Recycle If They Don’t Know How

Your Residents Can’t Recycle If They Don’t Know How

Your Residents Can’t Recycle If They Don’t Know How

5 tips to improve your property’s recycling education in 2017

From milk jugs to cardboard boxes, Portland residents want to recycle. It’s not surprising our city has one of the highest recycling rates in the nation, with an impressive recovery rate of over 70 percent. Recycling doesn’t just happen. Multifamily property managers are critical to our success. Informed residents and an easy-to-use collection system are key to making your garbage and recycling program a success.  Here are some tips from the City of Portland to help you plan your property’s recycling education for 2017.

Tue
10
Jan
The Editors's picture

Dear Maintenance Men: Slab Leaks, Shaky Ovens and Safety Bars

Dear Maintenance Men  Slab Leaks, Shaky Ovens and Safety Bars

Dear Maintenance Men

Slab Leaks, Shaky Ovens and Safety Bars

Dear Maintenance Men:

Slab leaks! They are the bane of my existence! Turns out the problem is the hot water recirculation line. I’m trying to decide if I should fix it again or just abandon the line and remove the circulation pump and be done with it. What harm can it do? Do I really need a hot water return line for my residential units?

John

Dear John:

Tue
03
Jan
The Editors's picture

Portland Makes Top 50 Bed Bug Cities List For First Time

Portland makes top 50 list of bed bug cities

While Baltimore ranks as the top bed bug city, four metro regions Portland, Las Vegas, Salt Lake City and Greensboro-High Point-Winston Salem, made the list for the first time this year according to a release from the Orkin pest control company.

The list is based on treatment data from the metro areas where Orkin performed the most bed bug treatments from December 1, 2015 – November 30, 2016. This ranking includes both residential and commercial treatments.

1. Baltimore (+9)

26. Phoenix (-3)

2. Washington, D.C. (+1)

27. Grand Rapids-Kalamazoo-Battle Creek, Mich. (+5)

3. Chicago (-2)

28. Boston (-3)

4. New York

Mon
19
Dec
The Editors's picture

Arizona Company Ranks In Top Best Places To Work in Multifamily

Arizona company named one of best places to work in multifamily industry

MC Companies of Scottsdale was ranked No. 9 in the nation as a top place to work in the multifamily industry in a survey by the Best Companies Group, according to a release.

“Being ranked No. 9 in the nation is an incredible honor. We were up against companies from 42 states so to come out on top is both humbling and reaffirming that our culture and practices work," Lesley Brice, president of MC Companies of Scottsdale, Arizona, said in a release. "75% of our score came from employee surveys, without our employees this award would not have been possible. Our incredible team members and residents are the reason we are able to succeed in the industry."

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