Top Oregon And Washington Apartments In Latest Online Reputation Ratings

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The Editors's picture
New online reputation management scores from J Turner research

The top Oregon and Washington apartments are highlighted in the latest J Turner Research  online reputation ratings scores for apartments across the country.

The rankings generate a single score on a scale from 0 to 100

Some key highlights of the report according to an email release from J Turner Research:

  • Washington D.C.  is the number one "state" with a rank of 64, the best online reputation among apartment residents for third year in a row.
    • Brunswick House (Washington), managed by WC Smith, scored 94 to be ranked as the number one property for online reputation in the District. 
    • Bozzuto manages three of the top 5 properties in D.C.
  • Out of the 255 properties included in this list 109 scored 90 or above. 
  • Four properties scored 96 - the highest score in online reputation among all properties on this list. 
    • Uncommon Athens (Athens, GA) managed by CA Ventures; The Kensington (Boston, MA) managed by Bozzuto; Everton at Bellmar (Dallas, TX) managed by Knightvest Property Management; and Camden Plaza (Houston, TX) Managed by Camden Property Trust.
    • In the West, one property in Phoenix and one property in Denver came in at a ranking of 95 on this list.
    • A property had to have at least 10 reviews to qualify for a ranking.
  •  More than 120 companies are listed for the 255 properties included in this ranking.
    • 48 properties are privately managed.
    • The companies that manage the most properties in this ranking are Greystar (17 properties), Bozzuto and AvalonBay Communities, Inc. (10 each).

“Based on our annual 2016 Industry Leaders Survey, 37% of multifamily industry leaders say dealing with online ratings and reviews are among the top three challenges facing them today. Additionally, besides rent and location, online reputation of a property is the single most important criteria that matters to prospective residents,” J Turner Research says about the survey.

74% of surveyed residents reported utilizing online ratings and reviews during their apartment search. ORA™ Score serves as the industry benchmark for measuring a property’s online reputation. This score is based on monthly online reputation monitoring of more than 62,000 properties nationwide, across all review sites, the company says on its website.

ORA™, or Online Reputation Assessment, is an unprecedented method to overcome the challenge of multiple review rating scales. Developed by J Turner Research, a leading apartment industry research firm, the ORA™ statistical model aggregates and analyzes online ratings to generate a single score on a 0-100 scale,  that is easy to monitor, rank, and improve.

Online reputation ratings In The West

The report highlighted the top 5 properties in each of the 50 states, and here are the top ranked apartment complexes were in the Pacific Northwest and West.

While the average score for Oregon was 56, several properties ranked much higher. Here are the Top 5 in Oregon, according to the research:

Oregon online reputation ratings

  • L. L. Hawkins Apartments, Portland, 89
  • Asa Flats and Lofts, Portland, 89
  • Cannery Row, Sherwood, 88
  • Mt. Scott, Happy Valley, 86
  • Somerset Villas, Eugene, 86

The average score for Washington dipped slightly from Oregon, coming in at 55. Here are the top complexes in Washington according to the survey:

Washington online reputation ratings

  • Odin Apartments, Seattle, 94
  • AVA Capitol Hill, Seattle, 94
  • Aperture on Fifth Apartments, Seattle, 93
  • Marq West Seattle, Seattle, 93
  • The Century, Seattle, 92

The average score for Arizona was also a 56, but some of the properties ranked very high in the research. Here are the Top 5 in Arizona according to the research:


  • CityScape, Phoenix, 95
  • The Place at Fountains at Sun City, Sun City, 91
  • Liv Avenida Apartments, Chandler, 88
  • Broadstone Sixteen 75, Phoenix, 88
  • Las Hadas Apartments, Scottsdale, 87

The average score for California was also tied with Oregon and Arizona at 56. Here are the Top 5 in California:


  • The Wilson Building, San Francisco, 94
  • Mesa Pines, Costa Mesa, 93
  • Parkway Plaza, Culver City, 93
  • Stewart Village Apartment Homes, Sunnyvale, 92
  • Portrero 1010 Apartments, San Francisco, 91


The average score for Colorado was 54 in the survey. Here are the top 5 ranked complexes in Colorado:

  • Highland Place, Denver, 95
  • 1600 Glenarm Place, Denver, 92
  • Steele Creek, Denver, 89
  • One City Block, Denver, 87
  • Prospect on Central, Denver, 87


Utah tied with Colorado coming in with a survey ranking of 54. Here are the top 5 complexes and ratings in Utah.

  • Four Seasons Apartments, Logan, 89
  • Ashley Creek Village, Vernal, 88
  • Sienna Villas, Orem, 88
  • Highland Pointe, Salt Lake City, 87
  • Dixie South Apartments, St. George, 86

An apartment complex can request their score here their online reputating ratings.

To see an interactive map with online reputating ratings for all the states and top scores you can go here.

About J. Turner Research

J Turner Research exclusively serves the multifamily industry. We empower management companies with customer insights and a fully-integrated online reputation management platform to advance their business—enhance resident satisfaction, increase closing ratios, and improve online reputation.

Keep up with online reputation ratings and  management with our weekly email newsletter and more each week. Sign up here.

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