3 trends taking over spring kitchen design

Inmannews - Tue, 05/08/2018 - 11:53am
This year’s spring kitchen trends are all about hi-tech tools and appliances matched with low-maintenance materials, fixtures and finishes.
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Irene raises $1.3 million to buy homes from seniors and let them retire there

Inmannews - Tue, 05/08/2018 - 9:33am
Startup Irene raised $1.3 million led by IA Ventures to buy homes from senior citizens, take over home maintenance costs and allow seniors to stay in those homes in retirement.
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Buyers will bear the brunt of rising homebuilding costs in 2018

Inmannews - Tue, 05/08/2018 - 9:07am
Houzz today released its 2018 State of the Industry report, which reviews the 2017 performance for seven residential renovation and design business categories, including architects, homebuilders and interior designers and provides predictions for the year ahead.
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Judge dismisses amended lawsuit over Zillow’s Zestimate tool

Inmannews - Tue, 05/08/2018 - 8:21am
A U.S. District Court in Illinois on Monday dismissed a lawsuit against real estate technology giant Zillow over the company’s marketing practices and its home value estimate (Zestimate) tool.
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Adult film stars report repeated housing discrimination

Inmannews - Tue, 05/08/2018 - 6:00am
A prospective tenant with great credit, a steady flow of income and no prior criminal history seems like the perfect fit for any landlord. But what happens when it’s revealed that individual’s line of work exists in what some believe to be a moral gray area?
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Foreclosures at lowest level since crash, even after hurricanes and floods

Inmannews - Tue, 05/08/2018 - 5:37am
Even after a year in which hurricanes devastated thousands of homes across the U.S., the numbers of people not able to make mortgage payments has gone down.
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Connect the ICSF Speakers: Brian Hopper on the systems every team needs

Inmannews - Tue, 05/08/2018 - 4:04am
Brian Hopper, team leader at The Hopper Group, says that systems help his team "take on more: more clients, more listings.” He’ll share his secrets in a session about the systems every team needs this summer at Inman Connect San Francisco, July 17 through 20 at the Hilton San Francisco Union Square.
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Connect The ICSF Speakers: Matthew Gardner on explaining the housing market to clients

Inmannews - Tue, 05/08/2018 - 4:03am
"Are we in a housing bubble?" You can get Matthew Gardner’s answer to that question -- plus the four things that he thinks are good leading indications that the housing market is healthy or hurting -- at a special session at Inman Connect San Francisco.
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Swanepoel Mega 1000 ranks industry’s top brokerages

Inmannews - Tue, 05/08/2018 - 3:00am
California-based real estate consulting firm T3 Sixty, for the first time today, released the Swanepoel Mega 1000, a new inclusive ranking of real estate brokerages by sales volume. NRT and HomeServices of America tower atop the list, but newcomers like Compass and Redfin are rising through the ranks.
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6 tips to freshen up a stale listing

Inmannews - Tue, 05/08/2018 - 2:30am
Unfortunately, not every property you sell is going to close quickly. You probably know the average days on market in your area, and depending on the timing and your location, that value probably hovers between 20 and 50 days.
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7 apps that make filing taxes a breeze

Inmannews - Tue, 05/08/2018 - 2:10am
As a real estate agent, you are technically self-employed. This means that come tax season, deductions become extremely important and your taxes are a whole different ball game than they would be with a standard job.
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Sellers are video monitoring buyers: What’s NAR’s stance?

Inmannews - Tue, 05/08/2018 - 2:05am
Buyer’s agents should warn clients about opening too many drawers during that next home tour, thanks to a rise in sellers using app-connected video cameras to observe potential buyers. What kind of privacy is a buyer entitled to when touring a property?
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Dear Marketing Mastermind: What are the best Facebook and Instagram strategies?

Inmannews - Tue, 05/08/2018 - 2:00am
Facebook is all over the news lately, and I have spent the past month or so looking at the controversial social media platform from multiple perspectives. Love it or hate it, many real estate agents and brokers are always looking for new ways to make Facebook work for their business.
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Hawaii’s real estate community responds to volcano’s path of destruction

Inmannews - Mon, 05/07/2018 - 4:57pm
HIR swung into action on Friday, issuing advice on the insurance moratorium and helping agents and their clients with resources for emergency pet shelters. Today, the group is reaching out to members who live in the area and down slope to reach out to them and see what housing and storage needs there are.
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CoreLogic to provide consumer listing websites via

Inmannews - Mon, 05/07/2018 - 3:59pm
CoreLogic, the biggest multiple listing service system vendor in the country, will provide consumer-facing real estate websites to its MLS clients through an agreement with, the company announced Monday.
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Elon Musk and Kanye West are getting into real estate now

Inmannews - Mon, 05/07/2018 - 2:41pm
Kanye West and Elon Musk both took to Twitter to express their real estate ambitions over the past few days. Unlike with West, Musk’s foray into real estate comes as less of a surprise. In 2016, Musk announced the Tesla Solar Roof — shingles that generate energy from the sun.
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Read HAR’s letter to members on NAR dues showdown

Inmannews - Mon, 05/07/2018 - 2:31pm
The Chair of the Houston Association of Realtors (HAR) has released a letter to association leaders across the nation following up on a showdown with the National Association of Realtors (NAR) over NAR’s plan to raise dues for all members, including those in her own association, HAR. Below is the letter in full.
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Zillow posts bigger net loss than expected in Q1

Inmannews - Mon, 05/07/2018 - 1:40pm
The real estate giant posted a higher net loss than expected, but beat its own revenue expectations. The company posted revenue of $299.9 million in the first quarter, a 22 percent year over year increase.
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Connect the ICSF Speakers: Beau Beardslee on going from front lines to front-door-knocking

Inmannews - Mon, 05/07/2018 - 1:22pm
Beau Beardslee is going to explain how the lessons he learned as a soldier apply to his thriving real estate business in a special session at Inman Connect San Francisco, July 17 through 20 at the Hilton San Francisco Union Square.
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Improving the Resident Experience with Prompt Maintenance Assistance

American Apartment Owners Association - Mon, 05/07/2018 - 9:39am

The perception of maintenance is a much discussed topic in the industry today. Because maintenance personnel are frequently on the grounds, they have become the face of apartment communities. They are often more visible than the front office staff.

According to Satisfacts, a multifamily industry provider of resident surveys focusing on retention and reputation management, maintenance teams can significantly impact your resident’s decision to renew their lease and recommend the apartment community to friends and family.

Promptness and professionalism are among four drivers that Satisfacts identifies in which maintenance can maximize the resident’s perception of value on the living experience. “Residents want to know they are receiving the VIP treatment and feel they are the maintenance’s number one priority,” the firm notes, and they expect maintenance to be professional in communication. “Residents feel professionalism builds their trust and meets their needs.”

When maintenance issues arise, residents want action fast

Simply, when a maintenance issue arises, a resident doesn’t want to be put off. Someone needs to know so the issue can be addressed quickly. Having to leave a voicemail or enter a callback number may aggravate the problem.

“One of the key reasons that people move to another community, even if it’s down the street, is the quality of maintenance support that they get from the community, and the timeliness and the comfort of knowing that they can talk to somebody and that their issues are going to be resolved,” said JoAnna Lloyd, Senior Director Product Advocacy for RealPage Contact Center.

Whether dealing with routine or emergency situations during or after business hours, residents want and expect their problems to be resolved as soon as possible. An empathetic, re-assuring voice at the other end of the line shows the community cares, which puts residents at ease and helps establish loyalty and renewals, Lloyd said.

Boosting resident satisfaction and retention through live responses

Lloyd says the company’s Live Agent, which is manned by highly trained agents who understand maintenance processes so they can address resident needs promptly, is an opportunity for properties to boost resident satisfaction and retention.

“Our customers and data tell us that properties benefit from increased resident satisfaction, higher yielding renewals and reduced costs associated with maintenance over time, risk mitigation, operational efficiencies and property loss,” she said.

The integrated, round-the-clock service automates dispatching the proper personnel and tracks the ticket, response time and trends once inputted in the community’s property management system.

“The next generation of renters want instantaneous answers,” said Amy Weissberger, vice president of training at Morgan Properties. “Whether it’s on their phone, through a text or if they actually do pick up the phone and reach out, our residents want somebody to answer on the other end.”

Morgan Properties, which operates and manages nearly 45,000 units and is a Top 20 National Multifamily Housing Council property owner, has witnessed an increase in renewals since converting to a solution that offers resident the ability to quickly talk with a representative about a problem or concern.

Over a year’s time, the company compared Live Agent to traditional maintenance response processes and found that the level of customer satisfaction improved with personal interaction.

Putting the resident’s mind at ease

Live Agent also features answer automation specifically to handle non-emergency maintenance tickets, which ensures that someone will respond quickly during emergency calls. Both solutions also effectively manage property loss and risk.

But the biggest benefit, Lloyd says, is putting a resident’s mind at ease quickly, knowing that a problem is on its way to being resolved. That’s especially comforting after hours when all of the property staff has gone home for the day.

“We are our property management companies’ first responders, emergency and non-emergency maintenance issues,” she said. “There is comfort for the resident knowing that there is someone who they can talk to who understands, is empathetic and professional.

“If a resident knows they are going to be taken care of whether it’s an emergency or not, they are more satisfied with their living experience at the property.”



The post Improving the Resident Experience with Prompt Maintenance Assistance appeared first on AAOA.

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